Auto Europe Danmark Reviews 

3,195
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I genuinely feel scammed by Auto Europe. I paid $500 for a Europcar rental and correctly selected Denmark as my country of residence when booking. Their website accepted it, showed no warni... See more

Rated 1 out of 5 stars

This feels like a scam. Find a better place to rent a car. We booked and fully prepaid a rental car through Auto Europe using a debit card in my name, while my husband was... See more

Rated 5 out of 5 stars

We have frequently used Autoeurope, and each time, we have had a really good experience. It was easy and straightforward, taking no time at all. This time, we rented a car in Bordeaux from SicilyByCar... See more

Rated 5 out of 5 stars

Better than rentalcars.com Used autoeurope on week long trip to Hungary. Provider was Alamo. For a discount provider I thought the service was OK with appropriate warnings reasonably clearly marked.... See more

Company details

  1. Car Rental Agency

About Auto Europe Danmark

Written by the company

I mere end 60 år har Auto Europe været en global leder inden for udlejning af biler til rejsende rundt om i verden. Udover standard biludlejning tilbyder vi også autocampere, luksus og sportsvogn leje. Derudover tilbyder vi også motorcykeludlejning og chafførservice.

Med over 20.000 lokationer i 180 lande er Auto Europe forpligtet til at gøre dig tilfreds.

Contact info

3.1

Average

TrustScore 3 out of 5

3K reviews

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3.1

All reviews

(3,195)

18 reviews in the last 12 months

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Rated 1 out of 5 stars

A very disappointing and expensive …

A very disappointing and expensive experience:

Autoeurope is a middleman that looks for your car at a number of providers. I booked a car online with free mileage. Later I received a ”voucher” for the provider (Europecar), and everything seemed to work as expected. However, the voucher now only included 90(!) km per day in the rent. I have rented many cars, flights, hotels etc. but I have never heard of such a trick, so I did not suspect it and trusted the voucher. This way my only “proof” vanished from my screen the moment I clicked “pay”.

When I turned in my car, Europecar charged me extra almost €400(!) for additional mileage, which tripled the price.

I politely notified Europecar about the obvious misunderstanding. They were familiar with it, but refused to take any responsibility for it, and referred to the voucher that I had received AFTER the online-payment at the middle man (Autoreurope). In other words, Europecar knows that Autoeurope are crooks, but do not mind doing business with them and profiting from it. Furthermore, they did not wish to correct the error or to help me to somehow be refunded fully or partially.

4 October 2017
Unprompted review
Auto Europe Danmark logo

Reply from Auto Europe Danmark

Hi Caspar,

It is very unfortunate that you have had a bad experience with your rental. In this case, you should have contacted our booking department the moment you discovered the mileage error. Next, you should have filled out a customer service form with the opportunity to document and describe your experience after rental.

We are always interested in helping our customers out.

You can find our customer service form her: https://www.autoeurope.dk/customerservice.cfm or call our agents on this number: 80 82 02 78.

Best regards,
Auto Europe

Rated 1 out of 5 stars

Poor safety at car rental company

Poor safety at car rental company.
Car rental is blaming Auto Europe and Auto Europe is blaming car rental. Where does that leave the you!

19 September 2017
Unprompted review
Auto Europe Danmark logo

Reply from Auto Europe Danmark

Dear Torben,

It is very unfortunate to hear, that this miscommunication has been taken place, and has left you with a bad experience. You are more than welcome to contact our customer service department, regarding any problems according to your booking/bookings.

You can call our customer service department between 9-13, monday till friday during the week, or fill out a complaint / inquiry on our website.

Best regards,
Auto Europe

Rated 4 out of 5 stars

By the time I got to pay

By the time I got to pay, the price had "expired", and a few quid was added to the price. I started again and got the same lower price. Not much difference, but feel like they are trying to trick me into paying more. Ok otherwise...

Edit: Gave one more star due to the fact that company responded sensibly. Still a tiny bit disgruntled...

19 September 2017
Unprompted review
Auto Europe Danmark logo

Reply from Auto Europe Danmark

Dear Mr./Mrs. Olsen,

Auto Europe is the broker between customers and rental companies, meaning, the rental companies prices changes every single day, and in some cases the prices changes several times during the day. We update our prices all the time in order to get the live rates, which is the reason why the price you found "expired". You can call our reservation department in order for them to send you a quote on a specific car - after that, you have 1 week to pay for this car, and the price wont "expire" during that week.

Please contact us, if you have further comments or if you have any questions!

Best regards,

Auto Europe

Rated 1 out of 5 stars

Don't EVER use this company - IT IS A SCAM

Don't EVER use this company - IT IS A SCAM
We booked a car for 10 days in Italy and paid for the full rental before we left for holiday. When we arrived in the airport at their chosen car rental company, they refused to let us have the car. They claimed that our Master Card was a debit card, because it stated Credit/debit on the front, we called our bank in Denmark and they told us that it was absolutely rubbish, the only reason for them not to be able to handle the card is due to their old system. How can a company like auto Europe use car rental companies that only handle old systems? Then we tried to get support from Auto Europe, and here the story just get worse 1) the Danish number does not work = scam again, 2) one of their other service employees (don't know where they are located) hung up during our conversation, 3) they didn't try to help us in any way. During the time we spent trying to solve it, 3 other parties had the same problem, so this cannot be the first time Auto Europe hears about this.
After a lot of discussion back and forth we decided that it was not worth it to ruin our holiday due to a scam company without any moral. So we rented a car at Hertz, without any problems with our master card and the service was great.
WE WILL NEVER USE AUTO EUROPE AGAIN, they don't even deserve 1 star here.

13 August 2017
Unprompted review
Rated 3 out of 5 stars

Auto Europe accepts blackmail on …

Auto Europe accepts blackmail on costumers

22 July 2017
Unprompted review
Auto Europe Danmark logo

Reply from Auto Europe Danmark

Hej Elisabeth,
Hvis du har oplevet en situation, hvor du er blevet afpresset af en af vores samarbejdspartnere, så vil vi meget gerne høre om det. Send os venligst en mail på dkcs@autoeurope.de med din uddybende forklaring.

Vi ser frem til at høre fra dig, så vi kan forbedre vores samarbejdspartneres service lokalt.

Venlig hilsen,
Auto Europe

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