They presents bookings as confirmed car hire, but once you’ve paid, you’re told by email the reservation is actually “on‑request”. The supplier then couldn’t honour the booking, and provided no al... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be... See more
Company replied
After I made a mistake with my booking collection and need to reschedule the staff at autoeurope Australia where amazing . A lot more helpful than dealing direct with rental companies. The only ch... See more
Company replied
Have used Auto Europe many times for car rental in Australia and Ireland. I have never had any issues with my bookings, and the prices have always been better than anything else I could find online. D... See more
Company replied
Company details
About Auto Europe Australia
Written by the company
Auto Europe has been a leader in worldwide car rental services for over 60 years. Get the best rates for car hire in 190 countries and 28,000 locations.
Our products
Contact info
P.O. Box 1321, 2059, North Sydney, Australia
- 1300 656 601
- reviews@autoeurope.com.au
- autoeurope.com.au
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfairly charged admin fee $150
Landed in the UK and went to Hertz . Gave my credit card and clean driving licence. Age 37 , licence for 10 years and 0 points.
For an unknown reason , hertz refused to give me a car.
Autoeurop, rather then helping me , charged me $150 fee even though I never got the car . I have a driving licence with 0 points and valid credit cards, there should be no reason I would be refused a car. I subsequently went next door and rented from Europcar directly .
I will dispute this with my credit card company unfortunately which is unfortunate as I have been using autoeurop for many
What’s sad is this was a distressing situation for me at the time having flown 28 hours and without clear reason , I was denied a car. On top of that stress, I have now been charged unfairly for an admin fee. It’s not been a great experience and won’t be using this company again
19 August 2024
Unprompted review
Reply from Auto Europe Australia
Hi Kash,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the difficulties you experienced during your recent rental attempt with Hertz and the frustration caused by the unexpected charges.
We understand how distressing it must have been to arrive after a long flight and face these challenges. We strive to ensure a smooth experience for all our customers, and we regret that we were not able to provide the support you needed in this situation.
Please contact our customer service team directly: https://www.autoeurope.com.au/customerservice/ with your booking details. We want to review your case in more detail and see how we can assist you further.
We appreciate your previous loyalty to Auto Europe and sincerely hope we can resolve this issue to your satisfaction.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Warm regards,
Ashleigh
Reply from Auto Europe Australia
Hi Ian,
Thank you for your review and feedback. We are happy to see this!
We hope to assist you again with your vehicle rentals.
Kind regards,
Ashleigh
booking in advance
We are booking ahead of time and this website was easy to use. The price of these hire cars are reasonable. Pickup and dropoff from the same area.
9 August 2024
Reply from Auto Europe Australia
Hi Murray,
Thank you for your review.
We're glad to hear you've had a good experience using our website.
Safe travels ahead!
Ashleigh
Easy to follow good value
9 August 2024
Reply from Auto Europe Australia
Hi John,
Thank you for your review - so happy to see that the booking process was simple and easy to follow.
Safe travels!
Ashleigh
Amongst the confusion of every thing…
Amongst the confusion of every thing this site being a known name brand hertz i felt confident with the end result Thanks
4 August 2024
Reply from Auto Europe Australia
Hi Therese,
Thank you for sharing your experience!
We're glad that amidst the confusion, our site and partnership with a trusted brand like Hertz gave you the confidence to proceed with your booking. Your trust means a lot to us.
If you need any further assistance, we're here to help. Safe travels, and thanks for choosing us!
Ashleigh
Easy to navigate website
Easy to navigate website - made booking a car easy. Having a number of companies to select from made it easier for a one way rental to drop off in a non-major city.
24 July 2024
Reply from Auto Europe Australia
Hi Graeme,
Thank you for your wonderful feedback!
We're delighted that our website made booking a car easy for you, especially with the option to choose from multiple companies for your one-way rental. We strive to provide various options for different needs, including drop-offs in non-major cities. If there's anything else we can assist you with, please don't hesitate to reach out.
Safe travels!
Ashleigh
easy to select car hire
29 July 2024
Reply from Auto Europe Australia
Hi Roger,
Thank you for your review!
We're glad that selecting a car hire was easy for you. We strive to make the process as straightforward as possible, so it's great to know it worked well for you. Please let us know if there's anything else we can do to improve your experience.
Safe travels!
Thank you,
Ashleigh
The charges I was invoiced for were not…
The charges I was invoiced for were not the charges I ended up paying. I have emailed Europcar with no reply. My phone number 0408935487.
Regards
Stephen Onesti
14 April 2024
Unprompted review
Reply from Auto Europe Australia
Hi Stephen,
Thank you for your review & feedback.
Our team has tried reaching you on the number you provided with no luck. We will send a follow-up email today.
If you're able to reply or call us back, that would be great.
I hope we can resolve this issue for you as soon as possible.
Kind regards,
Ashleigh
Easy to navigate website.
28 July 2024
Reply from Auto Europe Australia
Hi John,
Thank you for your feedback!
We're thrilled to hear that you found our website easy to navigate. Our team works hard to create a user-friendly experience, so it's great to know that it made your visit smoother. Happy browsing!
Ashleigh
Always the best prices and service
I have used Autoeurope for a long time now and they are always easy to deal with and have the best rates.
20 July 2024
Reply from Auto Europe Australia
Thank you for being a loyal customer and for sharing your positive experience with AutoEurope! We're thrilled to hear that you find our services easy to use and that we consistently offer the best rates. We look forward to continuing to meet your car rental needs in the future. Safe travels!
Ashleigh
Reply from Auto Europe Australia
Thank you for your feedback! We're glad to hear that you found the booking process straightforward and our prices competitive. We appreciate your business and hope to serve you again soon. Safe travels!
Ashleigh
Reply from Auto Europe Australia
Hi Daniel,
Thank you for sharing your experience! We're pleased to hear the transaction was smooth. Rest assured, we're committed to ensuring that the car will be ready for you as requested. If you have any questions or need further assistance, please don't hesitate to reach out. Safe travels!
Ashleigh
Easy booking
9 July 2024
Reply from Auto Europe Australia
Hi Elvia,
Thank you for your review & we're happy to hear it the website was easy to make a booking.
Safe travels!
Ashleigh
Easy booking experience good prices
7 July 2024
Reply from Auto Europe Australia
Hi Paul,
Thank you for your review & we're happy to hear the website was easy to book and that our prices were to your liking.
Safe travels!
Ashleigh
It could have been 5 star but I did not…
It could have been 5 star but I did not see anywhere on the menu how to book a second driver.
6 July 2024
Reply from Auto Europe Australia
Thank you for your feedback. We're glad to hear that you had a positive experience overall.
We apologise for any confusion regarding the booking process for a second driver. Within the booking process, there are terms that specify whether an additional driver is included. If it is not included, the fee for a second driver is typically paid at the time of collecting the vehicle.
We appreciate your input and will work on making this information more visible and more accessible to understand. If you have any further questions or need assistance with future bookings, please don't hesitate to reach out. We hope to serve you again and earn that fifth star next time!
Clear logical quick response site
5 July 2024
Reply from Auto Europe Australia
Thank you for your positive feedback! We're thrilled to hear that you found our site clear, logical, and quick to respond. We aim to provide a seamless experience for our users, and your comments are very encouraging. If you have any further suggestions or need assistance, please feel free to reach out. We appreciate your support!
Reply from Auto Europe Australia
Thank you so much for your kind words! We're delighted you found our service easy to follow and navigate. Your recommendation means a lot to us. If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to serving you again in the future!
Ashleigh
ot a great experience
we had been using hire cars all fortnight via other providers & had no problems
But sadly Auto Europe was not a great experience, I had prepaid it (thinking this would make a smoother process) the wait/que to collect the car was almost an hour, then be told about extra charges not mentioned as compulsory during the prepaid booking (you have to use their insurance ect) & finally I don't consider a Chevrolet Spark (which we got) as similar to a Hyundai veloster (which was on my booking)
Oh drop off was a breeze - thumbs u for that :)
19 June 2024
Unprompted review
Reply from Auto Europe Australia
Thank you for taking the time to share your experience with us. We apologise for the inconvenience you faced during your rental with Auto Europe. We strive to provide a smooth and hassle-free experience for our customers.
We're sorry to hear about the long wait to collect your car and the unexpected additional charges. We understand how frustrating this can be, especially after prepaying for your booking. We'll review our communication and processes to ensure all mandatory charges are clearly stated upfront.
Regarding the car model, we regret that the Chevrolet Spark did not meet your expectations compared to the Hyundai Veloster you booked. We'll investigate this issue to prevent similar occurrences in the future.
On a positive note, we're glad the drop-off process was seamless for you.
Thank you for bringing these matters to our attention. We value your feedback and hope to serve you better in the future. If you can provide your reference number or call our call centre we can speak with you more.
Kind regards,
Ashleigh
I rang to get some information
I rang to get some information. they answered quickly and the gentleman was very helpful and polite
1 July 2024
Reply from Auto Europe Australia
Hi Paul,
Thank you for your review and feedback.
Great to hear our team were able to offer you the assistance you needed for your booking.
We hope to see you again - safe travels!
Ashleigh
Very straight forward process as long…
Very straight forward process as long as you check details are correct as you go.
28 June 2024
Reply from Auto Europe Australia
Hi John,
Thank you for your review and feedback.
Happy to hear you found the booking process easy to maneuver.
Safe travels to you!
Ashleigh
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.