AUTODOC - Deutschland Reviews 

they always send other products not what I ordered! not recommended app

1/5 ⭐️

Purchased 4 Bridgestone tyres which said they were in stock, chased after 3 days of them still being sat in order being transferred between warehouses, they told me that there was a delay and on the 4th day completely cancelled the order without and reason. They are still selling the same products are being in stock but for £40 more per tyre, this sounds sus. Think they’ve cancelled the order because they want to get more money for it, it’s been at the price I have paid for them for at least 4 weeks as I have been tracking them. Shame really, happy to take your money under false pretences then cancel without any reason, wasted a week in waiting and now having to sort again. I wouldn’t be using Autodoc again.

Update - had a chat with a chap called Andrew from Audodoc and they have explained the situation. Would help if it’s made clear on the site beforehand, but it is what it is now. Appreciate you explaining things properly. Thanks

Nešto duže smo čekali na pošiljku, ali na kraju sve je utredno dostavljeno i u potpunosti!
Moje preporuke svima.

Very disappointing and misleading experience with Autodoc
My experience with Autodoc has been extremely frustrating and disappointing.
I ordered spare parts after Autodoc’s website explicitly confirmed compatibility with my vehicle. My VIN number is already saved in my personal account, and based on this information, the website assured that the parts were suitable. However, when the parts arrived, they turned out to be completely incompatible.
As a result, I had to return the items and paid shipping costs twice (to and from Geneva), totaling approximately CHF 85. Autodoc refunded only the price of the parts and refused to reimburse the shipping costs, even though the mistake was entirely theirs.
Instead of taking responsibility, they attempted to blame the customer by claiming that selecting parts by make and model is “not accurate.” This raises a serious question: why does their website confirm compatibility if it is unreliable?
This was not my first bad experience with Autodoc. Previously, I was offered a compensation voucher for a similar mistake, which later turned out to be invalid and unusable. Now they repeat the same approach by offering a small discount coupon instead of refunding the actual costs caused by their error.
In summary:
Incorrect and incompatible parts
Customer forced to pay for the company’s mistakes
Unreliable vouchers
Avoidance instead of real solutions
A very poor customer experience. I will not use Autodoc again and cannot recommend them.

I found the Autodoc from instagram and ı tried 2 times. All of is good

I ordered a steering rack for my 2009 Audi A4 B8 2.0l TDI (143hp) 2 weeks ago. The delivery was fast, it arrived in only a few days, which i liked. Yet it turns out a part was missing in the delivery: The metal plug. Instead, it was delivered with a plastic one to keep the dust from entering. According to my local mechanic, without the right plug / lock, the plastic one wouldn't keep up with the oil pressure and it would just explode.

I have tried to contact AUTODOC in multiple ways.

-The AI assistant on their app told me I'd get an e-mail in 24-48 hours, 4 days later I haven't received anything.

-I have called their numbers in hope of reaching an actual human instead of an AI, but guess what. Dan the virtual assistant picked up and he was no help at all. I could repeat a sentence 3 times and he wouldn't understand a thing I said, so after some time he gave up and said "We're happy we could solve your problem!"

Next I wanted to see if it's possible to atleast return the steering rack, but no, "Unfortunately, this product is not eligible for a refund."

I spent a total of 480 bucks on this thing, and for someone at the age of 19, I simply cannot afford this waste of money.

And even if this so called "plug" isn't actually included in the product, then at least help me find the missing piece I need.

I might not be experienced in cars and I could also be wrong about what I said in the beginning, it might just be called something else or it might just be an entirely other piece that I'm talking about. My main point is that there is literally no way for me to reach out to AUTODOC because of their awfully designed AI assistant.

Edit:
After my review, one member reached out and assured me to fix the issue asap. Today Dec 23, I got confirmation that refund has been processed. I wish it was not that big of a mess to start with, but really appriciate the support of Mr. An. Thank you!

Biggest Scammers - Stole my Funds
My return was received 5 weeks ago and I ordered replacment product and paid for both. Now its been 6 weeks I am asking for refund and they are making excuses about we did not get confirmaiton from supplier. Its not my problem if their supplier is stupid.

Have been waiting 2 weeks for an item and haven't received it. Autodoc have done nothing to help except say please be patient. Infuriating!

Not a good experience with autodoc.
Had to buy2 wishbones and 2 bushings for my Dodge. I put in the VIN number. The Aui (Arrtificial UnIntelligence) robot kept bringing up the totally wrong product for the wishbone (despite I put in the right spare part number ... checked with other websites who got it right). Then I had a hard time finding the right bushings, again it came up with bushings that did not fit my car. Finally I found some and paid. The following day I got an email with an extra charge for the shipping, as the robot could not even calculate the right shipping cost. Never again. Their website and search function and customer service is truly pathetic

Very easy to buy online as website is very organized and gives you a lot of options.

When a car battery dies you need a replacement quickly, and thats what I thought I would get,.....but not with these people. I ordered a new battery on Thursday 11th Dec, in good time for a Christmas getaway. In formation suggested delivery on Monday 15th, but of course no delivery. Now I have no inforamtion about when it will arrive only that it has been collected by the carrier. We are due to leave Sunday, but I have little faith. I shall NEVER use Autodoc again, and I will also make a point of telling all my motoring friends about this dreadful service.....or lack of service!

I received a faulty air pump which I had a replacement for , when the replacement arrived that was also faulty so I contacted autodoc and one of their agents said I could get a refund if second one is faulty and specifically that there is no need to return the item. Fast forward , then they have said I cannot get a refund until I return both items and have to spend my own money on printing the customs form and label pages to get the refund of £1.85. I have spent over £100 with AUTODOC and even placed another order a few days before this all occurred . The agents are unhelpful and rude. I would never order from here again after this occasion , still have not even received a refund or even a decent replacement air pump which has left me without .. I do not care for the £1.85 refund but the service has disgusted me and how unhelpful they are to returning customers .

Please stay clear .

2 out of t: I ordered a set of headlights for my Polo in May after someone smashed them backing into me. I had them fitted with my annual service in October (I am self-employed and didn’t wanna lose an extra day of work and income). Upon fitting the garage realises one of the lights is broken so I issue a warranty claim. They send me a replacement part very quickly- so far, so good.

However, the part I was sent is for brakes. So, I send it back using their return label. It arrives on the 24th of Nov (I have proof of tracking). And I wait. But no light. All I get is emails that details are missing. At first it’s my address. Then they say the returned parts haven’t been received. Last week their customer service assures me the case will be escalated and prioritised. Today they email me that they are closing it. More assurances that the warranty department will take care of it. Nobody can tell me what details are missing. There is no contact for the warranty department or an email address to contact them. I’m at a point where I just want a refund for the headlight I paid for.

Summary: If nothing goes wrong they are a decent provider of parts. As soon as something goes wrong, it’s shambles and unnerving and either ineptitude or stalling tactics. At the moment, would absolutely not recommend.

Update 19/12/2025: Going up from 2 Stars to 3.5

After posting my initial review they contacted me and settled he issue swiftly. All resolved but it's still not impressive that it needs a Trustpilot review to get proper help. Will use them again but cautiously. They have to win back full trust. Once that's achieved I'll happily review again.

aless ok ok ok

Very quick and professional service thank you.

The speed of delivery is really good
Buying is easy
But
Its better to have all parts of vehicle

Very good and very good

Perfect, top