Autocraft Telford Reviews 375

Excellent service from start to finish. The team was friendly, professional, and kept me updated throughout the repair process. My car was fixed quickly and to a high standard, and I’m really pleased with the result. I would definitely recommend them to anyone looking for reliable service. A special mention to Kirsty and Jodie for being really helpful!

Matt & Elliot were superb! My car was sorted quickly and the issue was so small Matt didn’t charge me. Not expected at all, super honest and very kind! Highly recommend!

Excellent service from start to finish, staff couldn’t have been more helpful, polite and very understanding.
Kept informed throughout, to be fair the whole experience couldn’t have been any better well done and thank you.

Great company to work with. The staff and repair were both very professional. We had good communication with Autocraft as to the process, timeline and finish date. A very professional outfit.
Thank you.

Friendly and helpful staff in a nice, clean location.

Excellent service. Took my car for an assessment, then had a call within a week to get repair fixed, really quick turn around, car looked great after repair was done, staff are friendly and nothing to much problem.. had to return car for minor things but they dealt with this promptly.

Very straightforward to book my car for collection. Great communication throughout … professional and friendly. Car returned looking clean and the damage mended without trace. Highly recommend.

Excellent service from start to finish 2nd time using Autocraft and both times repairs done to an high standard.

Comunication was good. Very good quality repair although there was a long wait for parts to do the repair which meant the car being off the road for many weeks. After the repair I collected the car and I was able to leave the rental car with Autocraft for collection. I was very pleased that my car was ready and had been valeted to a high standard . Thank you for a professional repair.

High quality and professional service, vehicle repaired to perfect condition, presented very cleaned and tidy.

The service was brilliant. The staff were very understanding and the repairs carried out was great. My car looked like new

Many thanks to the shrewsbury team, who listened to my needs of what had to be done to my Peugeot 308 sw. with in a week it was done and it just looks like it had just come out of the show room.

Thank you so much for my MG3 repair its perfect. From start to finish it was a friendly service with my car being collected & returned to my home in the time stated. Thank you to whoever valeted it before returning, it was sparkling. 5 STAR service & wouldn't hesitate to use again if needed.

Prompt service, information feedback great, all repair actioned within a week car collected on 13.02.2026 - waiting on mini badge from Mini which arrived as planned and sorted on 20.02.2026within minutes - Thank you Leighton and Team Autocraft Telford

Absolutely superb customer service from everyone involved... Especially Kareem with his constant updates and professional approach.

All good overall — the repairs were done well and my car runs smoothly. The only downside was that I wasn’t kept in the loop about when the work was finished, which was a bit frustrating. Otherwise, a reliable service.

Went in for some damage to my cars paintwork along the inside of the door panel. The car has a matte paint finish, which is notoriously hard to fix.

They did a great job and you'd never know it was done. It's expensive but for the facilities they have and the experience it's hard to argue either way. Customer service was nice.

I can't speak to anything other than my cars specifics so if you have damage to matte/satin car paint I would take it here again as most bodyshops just say no or won't bother replying.

Excellent from start to finish! Very professional in all communications and updates. Excellent door to door service with a totally stress-free experience. I would highly recommend. Thank you Autocraft Telford!

From walking into Autocraft for an estimate, to then collecting my vehicle after the repair, Kirsty and Mandy were very helpful and kept me informed all the way.
The repair itself looks amazing!

Attentive and always helpful, everyone at Autocraft seems to take great pride in their work and go above and beyond for their customers. They have done an excellent job on my wife’s mini and reminded me yet again why I insisted that my insurance company permit me to use them.

I could mention several people by name who are worthy of praise as they are all great, but I would specifically like to thank Kirsty in reception for her consistently friendly, welcoming persona and sense of humour. She really is a shining light and provides customers with a great first impression of the company.

Also, I’d like to give a huge thank you to Steve in the workshop who did an amazing job and was so obliging for agreeing to refit the car with several different parts when the vehicle was undertaking its rebuild. This saved me the job of having to do them all myself once the car had been collected.

I always recommend Autocraft to people I meet and would have no hesitation in appointing them again to repair any of the family’s cars in the future.