Auto Car Paint UK Reviews 

306
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful customer service and appreciate receiving quick resolutions when issues arise with their purchases. Many people find the online store very easy to navigate when searching for specific manufacturer product codes. Some reviewers were not happy with missing components or incorrect items arriving in their packages, causing noticeable frustration. A few other people also felt that the paint quality fell short of expectations, mentioning poor coverage during application. Others experienced difficulties with color matching, noting that the delivered shades did not match their vehicles properly at all.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising the quick delivery and... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the high quality spray paint for... See more

Response time

Users describe ambiguous interactions with response time, as experiences vary significantly. Several... See more

Order

Customers had ambiguous experiences with order, as some reviewers reported missing items like primer or... See more

Service

Customers consistently note positive experiences with service, highlighting that the company always responds... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received my paint on time. However, the primer failed to materialise. I contacted Dylan and he quickly sent out a replacement that arrived promptly. Thanks for a quick resolution and good communicat... See more

Rated 5 out of 5 stars

Excellent colour match - touch up ordered for my wifes 26 yr old RAV4 !! Previously supplied touch up for my CRV - perfect colour match. This Company always responds immediately, provides high quality... See more

Rated 5 out of 5 stars

I have had excellent help and service from Dylan. I cannot believe the gloss you can get on the no lacquer paint. I had a small issue with a couple of cans, but Dylan sorted it out immediately. Would... See more

Rated 5 out of 5 stars

My paint was delivered quickly, but I had a problem with it mixing. I emailed Dylan and explained the problem, he wasn't the quickest at replying, but once it was established the paint wasn't right, a... See more


Company details

  1. Auto Body Shop

Written by the company

- Auto Car Paint UK is a Paint Supplier based in Northern Ireland boasting over 40 years of combined experience in the Automotive refinish industry. - Here we specialise in vehicle Touch Up Paints and Aerosol Spray Paints for correcting & repairing those annoying stone chips, scratches and rust damages. - With extensive knowledge in the Refinish Sector we have made finding your car's colour easier than ever before: Our clever database narrows down thousands of vehicle colours into the specific colour you need to match your car and fix that scratch/chip/piece of rust. - Results after a simple search show the customer the specific paint colour required for their car's Make, Model, and Year. - Whether you are a mechanic/car dealer in need of aerosols to respray a client's car, or someone who just wants to repair a small stone chip...you can be certain that you will receive the best quality, service, and finish for your touch up and aerosol needs.


Contact info

3.5

Average

TrustScore 3.5 out of 5

306 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(306)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic family run business

Fantastic family run business! Ordered a paint touch up kit for my car. Initially, after order confirmation, I hadn’t heard anything and feared the worst… However, when I got in touch Dylan replied and informed me that they had been away so my order had been slightly delayed. Not a bother to be as I was provided with clear and reasonable justification for the delay. Received my order 5 days after Dylan’s email which is decent considering I ordered from Ireland. Overall, great business and fantastic, honest customer service. Will return if I need more paint!

23 August 2024
Unprompted review
Rated 5 out of 5 stars

I recently ordered some paint and…

I recently ordered some paint and whilst initially I had a problem as I never received a confirmation email, one quick message which was answered by Dylan, he sorted everything out, he found my order and made sure the item was delivered asap and kept in touch to make sure I was satisfied, I would definitely use again and totally trust them as a business

21 August 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience with this company

Terrible experience with this company. Item never arrived with the excuse that someone else was taking care of the depatches while thay were on holiday. Fair enough , Dylan then promises a free replacement. Paypal non receipt started with no response from Scoobys. No refund, no replacement. If your looking for paints, I,d look somewhere else. Apalling service.

10 August 2024
Unprompted review
Rated 1 out of 5 stars

FRAUD COMPANY

FRAUD COMPANY
Ordered a few high value items. I opted for next day delivery. After a week of contacting the company through various means,to no avail; I had to open a fraud case to get my money back. SCAMMERS

12 August 2024
Unprompted review
Auto Car Paint UK logo

Reply from Auto Car Paint UK

Hi

Please get in touch with us at @autocarpaintuk@gmail.com as we can't seem to find your email and we want to resolve this issue ASAP!

Many thanks
The team at ACPUK

Rated 5 out of 5 stars

Excellent touchup kit

Ordered paint for our car as hit a rock on someone's driveway and it scuffed the bumper. Only just used it as temperature not been ideal. Proper car paint. Primer went on well, then i thought blue was too light, but it dried to exact match of colour of car. Lacquer made it nice and shiny.
A steal of a price compared to what hyundai wanted.

15 August 2024
Unprompted review
Auto Car Paint UK logo

Reply from Auto Car Paint UK

Hi

Thanks for taking the time to leave us feedback.
We're thrilled to hear of your positive experience with our company and it's services.
Hope to have you back in the future

Take care
Dylan

Rated 1 out of 5 stars

Feels like a scam

Feels like a scam, haven’t received what i ordered, after emailing them, nothings changed
didnt get update about tracking or anything
I expected answers but got nothing

Also the number doesnt even work😂
Wouldn’t recommend!.

3 August 2024
Unprompted review
Auto Car Paint UK logo

Reply from Auto Car Paint UK

Hi, thanks for the feedback

We're sorry to hear of your negative experience, we would like to change that.
Please email us at autocarpaintuk@gmail.com, we have checked spam and can't seem to find your email.

Look forward to helping out :)

Kind regards
The team at ACPUK

Rated 5 out of 5 stars

Great product

Great product, with good instructions. Fast delivery.

11 August 2024
Unprompted review
Auto Car Paint UK logo

Reply from Auto Car Paint UK

Thanks for the 5 stars and positive feedback!
We are happy you are satisfied with our product and it's ease of use.

Happy painting!

Rated 5 out of 5 stars

I had ordered touch up paint for my…

I had ordered touch up paint for my vehicle and once the order was processed they sent me an email as confirmation. There is no confirmation from RM that they have the the item.This is what I original wrote but since then The owner has emailed me and the item has arrived.It took longer than expected due to the fact I never noticed that the supplier is in Ireland . I can only apologise to the owner and will offer to use him again.

2 August 2024
Unprompted review
Auto Car Paint UK logo

Reply from Auto Car Paint UK

Hi

Thanks for the 5 stars !
We're pleased that we could reassure you of our services.

Happy painting

Dylan

Rated 5 out of 5 stars

No problem with email....

Needed a specific black colour for my motorbike....checked via email if it was in stock.....autocarpaint replied within 24 hours to say it was. Ordered, and delivered in about a week. Very pleased and would recommend

1 August 2024
Unprompted review
Auto Car Paint UK logo

Reply from Auto Car Paint UK

We are glad you're pleased with your motorbike colour, these paints are a product range we take pride in supplying.
Good luck on the project!
Dylan

Rated 1 out of 5 stars

Car ruined.

Who is mixing the paint for this company, stevie wonder!!!!

4 August 2024
Unprompted review
Auto Car Paint UK logo

Reply from Auto Car Paint UK

Hi

Please contact us at 'autocarpaintuk@gmail.com' so we can learn more about your issue and help you our with your problem.

Kind regards
Dylan

Rated 3 out of 5 stars

Looks like good value.

Paint arrived promptly. Not used it yet but good price for size. I guess they're a small company so comms was a bit slow but we got there in the end.

2 August 2024
Unprompted review
Auto Car Paint UK logo

Reply from Auto Car Paint UK

Hi

Thanks for taking the time to leave us some feedback, we will take your words into consideration to improve our services.
Many thanks for your order and happy painting :)

ACPUK

Rated 5 out of 5 stars

Happy to find a supplier of matching…

Happy to find a supplier of matching paint for our Mercedes. Slight mix up with Yodel tracking, but Dylan took ownership of the problem and It arrived within 4 working days. Very satisfied.

30 July 2024
Unprompted review
Auto Car Paint UK logo

Reply from Auto Car Paint UK

Hi

Thanks for the kind words and positive feedback
We're thrilled to hear that your mix up with Yodel was noticed and rectified efficiently.
Thanks for the order, we hope to have you back

Best wishes
The team at ACPUK

Rated 1 out of 5 stars

ABSOLUTE SCAM!!!

ABSOLUTE SCAM!!!! Used Scooby's Paint website to buy paint & clearcoat. Email (autocarpaintuk@gmail) gives bounce back - not received, phone number (028 8953 1126) incorrect and does not work, Complaints policy refers to DVD's so copied & pasted from another site.
Have not received my paint and now having to purchase from elsewhere
SAVE YOURSELF TIME, MONEY, EFFORT AND DO NOT USE THIS COMPANY!!!! ABSOLUTE PITA

26 July 2024
Unprompted review
Rated 5 out of 5 stars

I bought some touch-up paint for my car…

I bought some touch-up paint for my car before selling it. Once the paint arrived I was quick to realise the colour was wrong. I emailed Dylan from Auto Car Paint and he was quick to send out a replacement colour for me which matched the car perfectly. Would highly recommend for anyone wanting to fix up their small stone chips without having to fork out £££ at the local garage

19 July 2024
Unprompted review
Auto Car Paint UK logo

Reply from Auto Car Paint UK

Hi

Thanks for the positive feedback, it's much appreciated!
We're glad to hear your initial incorrect colour was corrected in a cost effective manner.
Hope to have you back in the future

Best wishes
The team at ACPUK

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