Autoassistgroup Reviews 431

Very easy to book and have DPF cleaning done. Craig was Professional and very friendly Gentleman. Amazing experience with the whole process.

Excellent friendly service.

Awful company!! Mechanic promised he could fix the issues, he was very confident but had to order parts and return later, sensors had been removed from my car and left un driveable in the meantime!!
Office were hopeless refusing to book me back in not answering calls or just promising to phone back and not!! Car was off the road for weeks!!
Finally mechanic showed back up fitted the sensors but car is still lit up like a Christmas tree despite the promises!!
After ignoring me for weeks they weren't long in sending their bill and escalating it from their demanding payment!!
Avoid this company at all costs

Craig came out to sort dpf filter.
Nice and early
Straight on with job as described.
Jacked van up sorted filter and cleaned through system. Clear all faults on dash. Great service better and more reasonable than main dealer.
Will def use again

Contacted Auto Assist on Tuesday to get information re a GPF Trade Clean for my car.
The service was booked for today (Friday 10/01/25) between 12:00 & 14:00.
Craig, the DPF Specialist called to say he was on his way. He arrived
early, and waited for me to get home. He was pleasant, polite and professional throughout, finished the job efficiently in the specified timeframe, and provide relevant information afterwards.

A very pleased, and satisfied customer.
Thank you.

I highly recommend Auto Assist DPF Specialist.

Rose M. - Croydon.

Very good company, came straight away and resolved my problem

On time, quick and fixed the issues

Great service , Ryan was extremely helpful and informative. Dpf cleaned

Turned up on time and did a quick and efficient clean of my car. No complaints.

I had a fantastic experience with Auto Assist group when I needed urgent repairs for my car. From the moment I contacted them, their customer service was top-notch—friendly, professional, and responsive. They quickly diagnosed the issue, provided a transparent estimate, and finished the repair ahead of schedule. The quality of their work was exceptional, and they even went the extra mile to ensure everything was running smoothly. I felt confident in their expertise, and their fair pricing made the whole experience even better. I highly recommend them to anyone needing reliable and efficient car repair services!

They came out on time. Explained everything he was doing. Friendly and got the job done

Craig was great. Kept us informed of when he would arrive, did the work and then gave us a clear summary and what we needed to do next. Would highly recommend.

I had a lovely man from Glasgow do my DPF and oil and filter change at my home today 23/12/2024
He was really nice and chatty he explained every process of what he was doing to me!
He was very experienced and left no mess I would definitely recommend him to do your car
Susan Crawshaw

Excellent service above and beyond

Engineer turned up friendly informative and was able to clear the fault. Clearly explained to me the issue.

Very polite and talkative with supportive recommendations for my car. Highly recommend Craig.

Really friendly , good honest business reasonable prices and helped me out quickly
Highly recommend

All professionaly done and explained the issues with the car and what was required.
All completed and car worked fine.

Fast and friendly service, they where here when they said, gave the car a good check over, cleaned the dpf out and car was good to go again,

I had Diagnostics done at 2 places, both told me I had a blocked DPF. I booked these guys to do a DPF clean and paid £150 deposit.

The guy turned up, plugged his machine in. He refused to do it until I had a Timing Chain replaced. He spent a couple of minutes with his machine plugged in, and then 5 minutes telling me I had a Ford engine(false) and that my car was made of Chinese Monkey Metal. 2018 Discovery Sport.

He told me I'd get a Diagnostic report emailed, along with a quote to do all work required bar timing Chain. I never got received anything. After I called the second time for a refund, I did get a faked up Diagnostic report emailed, signed by someone other than me. The email also congratulated me on having a successful DPF Clean, when no such thing had taken place.

I rang and asked for deposit back. I was told it would be put through to the refund department. I heard nothing so rang again. I was told 'It's in the small print' Even we decide not to do anything, we can keep your deposit.

I've given 14 days notice to return my deposit and heard nothing. Today I'm starting proceedings in Small Claims Court.

Beware.