I did a review some weeks ago. I will gladly do one more. I had an amazing experience with auto approve. I personally felt if though that I should have been able to get 60 day skip payments suppose to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kevin was excellent. Made the whole experience smoother and more enjoyable. He was very professional yet down to earth in his dealings with us. I would recommend Auto Approve to anyone wanting to r... See more
To be honest, their team is extremely professional & on time. The one thing that stood out was their time of processing. They took laser speed literally to process the loan. Great experience so far. H... See more
IT was a pleasure doing business with Taylor as he made everything easy to understand and he guided me through the process making it an easy transition. Would not hesitate to recommend Auto Approve... See more
Company details
About Auto Approve
Written by the company
Auto Approve simplifies the auto refinance process and helps save you money! Getting a quote takes a few minutes — we handle the rest.
Visit www.autoapprove.com to get started.
Contact info
233 South Wacker Drive, Suite 3900, Floor 39, 60606, Chicago, United States
- (763) 200-4560
- info@autoapprove.com
- autoapprove.com
4.7
Excellent
14K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have to give them a 5 for all the great work. Thank you so much for
I want to let you all know about this company, Auto Approve. This company is very good, and the team was very helpful in assisting me with my new vehicle reference. The process went smoothly without any issues, and at every step I received a call or text message from them to make sure I received the note. This process took about a month. I recommend all my friends and family reach out to this company for assistance.
16 April 2026
Reply from Auto Approve
Thank you for taking the time to provide feedback. Auto Approve is known for the quality of our customer service so we are sorry if your experience did not meet the high standards, we have set for ourselves. Research of your account showed that your loan was funded on 4/15 and the payoff check will take 1-1.5 weeks to be sent to your previous lender. While we understand that the refinancing process can feel lengthy, especially when dependent on third-party timelines, your loan was handled in accordance with standard procedures and within expected timeframes. During the refinance process, it is possible that your payment to your previous lender could be due before the refinance is complete. Any payments you make to your previous lender that result in an overage in the payoff should be refunded directly back to you. If you have any additional questions or concerns, please reach out to us at online@autoapprove.com and someone will be happy to assist you.
Zak has always kept me updated on the…
Zak has always kept me updated on the process. He has been very helpful.
16 April 2026
Working with Brad was awesome he…
Working with Brad was awesome he explained everything perfectly and knew how to communicate was open and honest with everything up front and went out of his way to educate on things that weren't so clear to me
15 April 2026
Very friendly with information and…
Very friendly with information and helpful for application process
8 April 2026
I'm thankful that Auto App
I'm thankful that Auto App. Reached out to because I was unfamiliar with the company. Everything was completed promptly and professionally. I had a great experience with Auto App. Thank you very much!!
15 April 2026
Unprompted review
the experience with Montgomery our…
the experience with Montgomery our representative was really good he was very helpful and thorough
15 April 2026
Helped me lower my rate and payment....
8 April 2026
Thomas Jamell was awesome walking me…
Thomas Jamell was awesome walking me through the whole process. Everything was explained in a very professional and caring manner. Every question I had was answered.
15 April 2026
The person I was in contact with was…
The person I was in contact with was patient and helpful, and steered me through the process. The bad parts were all the details and necessary documentation for approval. I do not have a Smart phone, so the process was a test for my patience.
14 April 2026
Reply from Auto Approve
Thank you for your thoughtful feedback. We’re glad to hear that our team member was patient and helpful in guiding you through the process. That’s exactly the experience we aim to provide. We also understand that the documentation requirements and steps can feel overwhelming. We use electronic documentation rather than paper forms because it allows us to process applications more quickly and efficiently, but we recognize this can present challenges for some customers. Our representatives are always here to assist and provide guidance whenever needed, and we’re happy to help find ways to make the process easier for you. We truly appreciate your patience and will take your feedback into account as we continue to improve. Thank you again for sharing your experience and congratulations on your refinance.
Just minor paperwork issues -the person…
Just minor paperwork issues -the person that handled my account was great
8 April 2026
Reply from Auto Approve
Thank you for taking the time to provide feedback. Auto Approve takes pride in how efficiently we can assist customers in refinancing their auto loans. We strive to make the process as quick and easy as possible. While reviewing your account, we identified that there were many unique challenges faced while completing the refinance, so we sincerely apologize for any inconvenience this may have caused you. Thank you again for sharing your experience and Congratulations on your refinance!
My agent was great
My agent was great! Took time to help me understand what I needed to do! Not very proficient on the computer! But with his help I was able to get my loan approved!
24 March 2026
Rachel was awesome
Rachel was awesome. She was patient gave me the best deal I couldn’t ask for nothing better seems like I was just blessed thank you Rachel and keep up the good work.
14 April 2026
Refinancing the easy way!
It was very easy to set up a time to speak with someone and my representative, Ming Fan, was very knowledgeable and answered any questions I had very quickly and professionally.
7 April 2026
I had a good experience Rashana U was…
I had a good experience Rashana U was friendly and polite. The prosses to refinance I found to be easy to get done, I liked the fact that they work with a lender that is not available to me in my region of the country. And do to that fact it opened the door to what happened to be the best APR rate that was offered to me was not huge but a point lower is better then a point higher.
13 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.