Auto Approve Reviews 

I didn’t like being pressured into buying an extended warranty. when I already purchased one with the first loan. I was told it would be easy to cancel the existing one. Now I find out I’m going to have to jump through a bunch of hoops to cancel the first one & get a refund. I could’ve just kept the first one & not have to deal with the stress of all this.

I am massively disappointed with Auto Approve. We are now in our 6th month trying to work with this company to get our car refinanced. This has been such a complete and total waste of time, with absolutely no results, poor communication, terrible follow through, and not coming through with the things that they said that they would do. It has been a horrible experience working with them and I would say don't bother and don't waste your time.
I have never experienced anything like this in my life. Links to get onto docusigns don't come through on e-mails. I have been texting with my Auto Approve person for 2 weeks now asking for the link to get into the Docusign and today I asked him to text me because it was not coming through on e-mails. I still have not gotten this resolved. Month 6 to get a car refinanced - who ever heard of such a thing, and this is the USA.
We started in June and had a guy who communicated regularly with us. After about 2 or 3 months I got a call from a manager saying that our guy was no longer with the company and that we would basically have to start the process all over again and he assigned someone else to take over who does not always communicate. When I first spoke with the manager, the manager said that they would follow through to make sure this gets handled, the manager has never bothered to call back or communicate again after several messages.
Even if this were to get somehow sorted out at this point, we are not sure we even want to go forward with this because working with Auto Approve has been such an on-going nightmare. It is one of the worst customer service experiences of my entire life, with no resolution in sight, just continued promises, and no follow through, and people not keeping their word. The Trust has been broken and continues to be broken. The process has been ineffective and dysfunctional on so many levels. If you decide to work with this company, good luck! I absolutely do not recommend it.

This is my first experience with refinancing alot of paperwork to deal with but the loan officer was really helpful

Our lender Daniel went above and beyond the standard when it came to helping myself and my family with the process. He explained every step of the way and kept open communication so any questions were quickly answered. On top of that, both my apr and monthly payments were reduced significantly.

Is doing good because it helps people like me to lower our payment for good for us...

Grayland Fowler Was the best person to be handling my application and being on the phone with me when I needed help. I recommend doing work with him best guy ever. And working with Auto approve made it way easy for me to refinance my car.

The operator was very helpful at explaining to me what Information I needed to have at hand to get the processes thru.

Great communication,

Amazing! Quick and easy!!

This was a first time vehicle refinance for us and our agent Henry Noori made the process very easy and pretty quick. From start of the process to getting the refinance funded took a little over a week. The only thing that we are waiting for now is the bank holding the old loan to get the payoff check and mark it as paid off. We already have communication with the new lender. We appreciate everything these folks did for us.

Very easy to communicate with and quick and easy process!

They helped me save on my car payment and the process was so easy!

The Was faster kind and so nice explaining everything

Easy process. Staff was great! Lowered my payment and appreciated their patience and communication!

Emily Bowcutt is what gave this a 5 star experience. She went above and beyond to make this refinance quick, seamless & painless. Whether it was an email, text or phone call, she was a pleasure to work with. Thank you Emily.

I still haven't received a notification that they paid off the previous loan.

If it was more phone conversation, it would be a lot easier. He was good. He walked the store a lot of stuff. It was confusing at times, but overall it was a good experience.

Thanks i needed you

To the agent he help me with the process for his patient and help tru everytthing.