Didn't repsond
Sent me a 'please rate us' email, didn't actually answer my quote request!
16 May 2026
Unprompted review
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Company details
Written by the company
Authentic Timber Windows Ltd (ATW) is one of the UK’s leading manufacturers of high-quality timber windows and doors, specialising in fully bespoke solutions for both traditional and contemporary homes. Every window and door we make is designed to add lasting value, architectural character, and a genuine sense of quality to your property. Our product range includes PAS24 / Part Q–certified windows and doors for enhanced security and compliance with modern building regulations, as well as advanced vacuum glass, delivering the utmost in energy efficiency with ultra-low U-values—outperforming both standard double and triple glazing. After many years of analysing, dismantling, and improving other timber windows and doors, we’ve taken what works, discarded what doesn’t, and refined our designs year after year. The result is a product we’re genuinely proud of—and the difference is obvious when you compare our windows and doors side-by-side with others, not just on day one, but ten years down the line. We don’t waste money on pushy salespeople (no one likes that). We don’t run expensive branch networks with massive overheads. Instead, we manufacture efficiently and deliver direct from our factory to you. The savings go where they matter: better timber, better glazing, better finishes, and better long-term performance—giving you a premium product without the premium nonsense.
Contact info
Unit 306, Bedfont Industrial Estate, Challenge Rd, Feltham, TW15 1AX, Ashford, United Kingdom
- 0203 004 8434
- sales@atwindows.com
- authentictimberwindows.com
3.5
Average
24 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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stable door .
We ordered a stable door .
The quality is really second to none .really really happy.
The delivery was slightly delayed but the team were really good at keeping us informed.
The delivery driver was amazing and so helpful . Altogether very very happy .
7 July 2025
Reply from Authentic Timber Windows Ltd
Thank you Lucie for your kind and honest review. We appreciate all feedback so we can continue to exceed customers expectations. Thank you.
Thank you for our beautiful window’s.
Thank you so much for our amazing bespoke top quality windows! From beginning to end the team were amazing. We highly recommend this company. Thanks again.
30 May 2025
Unprompted review
Reply from Authentic Timber Windows Ltd
Thank you Scott for our feedback on our company and products, much appreciated and we look forward to more successful projects with you.
Excellent product
ATW provide good customer service, excellent attention to detail and quality products at competitive rates. Very impressed with them.
30 April 2025
Unprompted review
Reply from Authentic Timber Windows Ltd
Hello again Mr. Waller, thank you for your feedback. We do try to please and we appreciate working with you. Thanks again.
I highly recommend Authentic Timber…
I highly recommend Authentic Timber Windows as they deliver outstanding quality with timeless style. The craftsmanship is truly impressive, and the team is a pleasure to work with—professional, knowledgeable, and genuinely committed to getting every detail right. From start to finish, the process was smooth and stress-free. Highly recommended for anyone looking to enhance their home with beautiful, lasting windows.
21 March 2025
Reply from Authentic Timber Windows Ltd
Thank you Mark for your kind comments.
I reached out to make contact with this…
I reached out to make contact with this company however to date i have no response which is very disapointing.
17 January 2025
Unprompted review
Reply from Authentic Timber Windows Ltd
Hello Calvin, I have just chased and searched our emails and found your enquiry, my colleague is calling you back with in 5 minutes. Please accept our apologies for missing your email, occasionally we miss something or make a mistake but we are always here to rectify any issue we cause. All the best and I hope we can help you.
great products excellent service
15 November 2024
Reply from Authentic Timber Windows Ltd
Thank you Dominic for your review of our windows and doors and of our service, much appreciated. We aim to please.
Excellent factory finished products &…
Excellent factory finished products & prompt helpful customer service.
9 October 2024
Unprompted review
Reply from Authentic Timber Windows Ltd
Thank you Mike for your feedback, much appreciated. Its always a pleasure working with you and your team.
We have been working with this company more than 7 years
We have been working with this company for many years now, we stayed with them for this long because the quality of their windows is incredible, the prices are great and the staff is prompt and give quick quotations, and the lead time is very good. Overall the quality of everything they do is excellent.I highly recommend this company due to their high level management of work.
17 September 2023
Unprompted review
Reply from Authentic Timber Windows Ltd
Thank you Rus for your appreciation of our efforts and product. Many more improvements are in the makings.
Bought some windows for my cottage.
Bought some windows for my cottage.. Authentic Timber Windows Ltd helped every step of the way. love my windows really happy. very friendly staff will use again 100%. Thanks Matt
22 March 2024
Unprompted review
Reply from Authentic Timber Windows Ltd
Thank you Matt for your kind words and we are glad you are happy with our product. We do try to please.
New Storm Proof Windows
Great value & Customer service. Kept informed on a regular basis as to status of order.
7 March 2024
Reply from Authentic Timber Windows Ltd
Thank you Gary for your kind words, we aim to please and we are glad to succeed in making your project another one of our successes.
Highly recommend this company
Highly recommend this company. Used them several times now always turns up on time in excellent condition. Well wrapped the finish is amazing on the paint. Had windows off them for over 12 years still going great
7 March 2024
Reply from Authentic Timber Windows Ltd
Thank you Jonathan and Sarah, we appreciate your kind words and look forward to many more projects together. Its always a pleasure.
Stephen has been a great help and has…
Stephen has been a great help and has give us some great advise on improving our business
26 October 2023
Unprompted review
Reply from Authentic Timber Windows Ltd
Thanks Brad for your appreciation, we are always here to help our customes in any way we can.
If you want the best
Outstanding product quality. Excellent customer relations: always happy to answer questions. And responds quickly.
30 March 2023
Unprompted review
Reply from Authentic Timber Windows Ltd
Thank you David, we are glad the special handles made all the difference to compliment your new wooden doors.
Fantastic products with a great service
24 March 2023
Unprompted review
Reply from Authentic Timber Windows Ltd
Thanks Ian, we appreciate your positive feedback.
Having used Authentic Timber Windows…
Having used Authentic Timber Windows products for some time now, we are repeatedly impressed by the quality of their workmanship and the customer service provided. The windows and doors look amazing once fitted, our customers are happy and so are we.
17 March 2023
Unprompted review
Reply from Authentic Timber Windows Ltd
Thank you Hailey, we loook forward to many more happy customers.
Awesome products great service
2 March 2023
Unprompted review
Reply from Authentic Timber Windows Ltd
Thanks Steve!
Always excellent customer service
Always excellent customer service. 11 years in our windows and doors are still looking great.
15 December 2022
Unprompted review
Reply from Authentic Timber Windows Ltd
Thank you Emma, It's always a pleasure and thank you for the feedback. Always happy to help and extra glad after all these years the windows are still looking good.
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