Autelpilot Reviews 

I pre ordered my nano premium bundle and it arrived Dec. 29th, 2021. I could never get my dron to pair with the controller. I tried to call Autel Robotics, but they took 2 weeks off at the first of the year for a Vegas show and closed their Washington offices disregarding any problems customers might have with their new drone. I finally emailed Autelpilot. Eric @ Autopilot worked with me for a few days in emails and he sent me a bin file which I pasted to my sd card. I booted up the drone for 10 minutes then paired the controller. Drone flew perfectly and all was good. Autelpilot did what Autel Robotics could not do and that was to make the customer satisfied with his product. For almost 2 weeks I tried to get help from Autel Robotics. Thank you Eric and Autelpilot- Great customer service here!

I ordered a Nano (Orange) from autelpilot.eu because they said they had the item in stock, and they shipped free from Germany within 24 hrs, with all Duty and Taxes paid.
3 Days after I placed the order I received an email saying the orange one wasn't in stock, but they could ship the grey immediately. I asked them where it would ship from, and they said China. When I asked about Duty and Taxes they said it wouldn't be very much extra to pay. I decided to cancel the order. They then offered to refund any Duty and Tax I paid, but by this time I had lost confidence in them so asked again to cancel the order. There were a few emails where they tried to get me to take the grey drone and they would not process the cancellation, so I opened a case with PayPal. They then emailed me to say they would not refund me until I close the PayPal case. I refused.
5 Days later during which they ignored my emails I finally have my refund.
They claims they make on their website about shipping and taxes were not true in my case.

EDIT - Corrected typo.

UPDATE - Autelpilot have contacted me and asked me to remove this review. They have (either accidentally or deliberately) misunderstood every point I made.
For instance, they say they made it clear the item shipped from China in the order confirmation. My point is that their website claims all EU orders ship from Germany and only informing the customer that an item ships from China AFTER an order is placed is deceitful.

First, Autel EVO 2 is the best drone I have flown. I have a few various drones, however the EVO 2 is my go to, stable, capable, well built drone. Looks very cool also!!! I did receive one bad battery in my bundle, however the remaing batteries have worked extremely well. Other then the bad battery I am enjoying flying often with my son and know when I take the Autel EVO 2 for a fly, it will be a fun outing.

I have received the drone in excellent conditions and everything was very well

I bought a full set of Evo II low-noise propellers and they work great. They provide a little more lift and do reduce noise somewhat. But, it's not to a stealth level so don't think you can sneak up on someone. The only downside for me is that now I have to remove the rear pair to fit the aircraft in my hard case.

Great service, a necessary addition for the safety of the people. I would not touch a drone without propeller guards.
I have been asking Autel to beef up the joints to make it even more sturdier to protect the drone with minor crashes.

Purchased this product with the intent of live streaming Softball games to team parents, and this device exceeded every expectation! The final game I live-streamed was in 30-35mph steady winds and nobody watching had any indication of that. The device was so steady, provided awesome quality from about 100 yards away. Totally impressive.

Very speedy delivery- good value - I am new to Autel drones but very, very pleased. Solid and reliable with good features. I use Mavic and Evo interchangeably now.

I love it. It works perfect. I just needed it to be able to charge multiple batteries at once and it does exactly what I need. I had looked at the more expensive option originally but I am glad I went with this one instead.

OMG- The stress- Autelpilot has drones but they are unable to send them to Australia within a reasonable time- Therefore if you want to buy any Autel drones scout around in Perth or Townsville first before you look O/S- I will given Eric some credit they did provide a refund but I lost money with the currency conversion. I am very very disappointed!!

Order # 1005. Completion of frivolous people. I bought propellers for Autel Nano on the UK website. The parcel was to be delivered within the EU within 5-6 days. After paying, I received an e-mail confirming the acceptance of the order. It was only upon my additional inquiry that they informed me that the parts were not in stock in Europe. And the delivery can be minimum 15 days. I replied that it was impossible because it was an urgent matter and let them send them from a warehouse in China by courier to Poland as an equivalent for misleading the customer while shopping. They promised to ship the next day with the fastest courier company. As a result, they sent by ordinary postal, economic letter. That is the cheapest and the longest possible postal form. A shipment from China to Poland will take 15 to 30 days. And the whole problem cannot be solved anymore. This is an incredible company. It has rubbish information on the store page. Then he gives the wrong information. And all this for the high price of the propellers. In the original Autel store, the same propellers are $ 10, and they take £ 23, which is over 3 times that, and they still do that to customers. I will never buy anything there again and I will inform all my fellow drones to avoid this store. I also filed a complaint with Autel's headquarters.
Updated 02/18/2022. It is not true that the order was pre-sale. On Autelpilot.co.uk it was marked as available immediately, with delivery times of up to 5-6 days within the UK and EU. At the time I was informed that it was out of stock, the status was still the same on the website and it is still now.

Order number: 2596
An Autel Smart Controller for Series 2 was pre-ordered on 25 May 2021 and $1289.00 paid.
I emailed Autelpilot 6 times since July 2021. Initial replies were product was waiting to be produced. Last email was 15 Jan 2021: no reply. Another attempt to contact via their website contact page a week ago: no reply. Further attempt to contact them via 'chat' on their website today: no reply. DO NOT BUY FROM THEM unless you want to lose your money. Completely dishonest, disgraceful and unprofessional. Rating is actually Zero star.

AUTEL ROBOTIC IS THE OFICIAL STORE , NOW IS AVALABLE , I!!!Beware wiht this web 🚫AUTEL PiLOT🚫 operates in China, it is a dealer that pretends to sell Autel Evo drones, but they do not have the merchandise, once you pay, they do not send anything and wait for you to claim your money back by pay pal. this process can take 90 days, they work with your money. they are scammers....don't put your money on Autelpilot

They don't honor their refund policy. They will ask you to wait and wait. Product is available on the website but doesn't ship for a month. Then they won't refund it even though the website says they offer a full refund if they haven't shipped. Sketchy business.

One person in charge of customer support who lies via email and has a fakw whatsapp account. Drone never shipped

Bought a drone weeks ago. Still hasn't shipped. Website says it should ship in days. Be careful!

Advertising is misleading for the Autel Nano as they advertise shipping in 48 hours but the drone has not been released for sale as of yet. Their ad is simply a pre-order ad and misleads the consumer who thinks that they have it in stock.

This drone is amazing! Extremely stable in windy/gusty conditions and you can’t even tell on the camera that it is windy/gusty. The camera is amazing and produces extremely clear pictures/videos.