I would like to to thank Mathew for all is time and care to find us the best flights to Australia and other parts of air travel in Australia, we was due to travel October. And such a shame due to... See more
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Booking our month long trip to Australia, New Zealand, Fiji and Singapore couldn't have been easier. Richard Rymer took our wishes on board and produced a custom made trip and when we made changes it... See more
Company replied
Matt went to a lot of trouble to get our flights sorted despite the fact he should have clocked off half an hour ago! We didn't get the chance to ring until nearly 5pm which was his finishing time. He... See more
Guided me through the process of building my bespoke itinerary for Australia. Listened to my needs and requirements. Patiently amended things for budget issues. Offered alternative solutions. Hav... See more
Company details
Information provided by various external sources
The UK’s leading Australia, New Zealand and South Pacific specialists, we’ve been designing tailor-made holidays to Australasia since 1977.
Contact info
Suite 4A, 4th Floor (East Wing), Pit Row, LS1 4BT, Leeds, United Kingdom
- 0808 250 6803
- austravel.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Second major trip booked
Second major trip booked, hope it's as good as the first.
Excellent service
We received excellent service in 2016 for our Australia trip and, again, in 2018 for New Zealand. No hesitation in recommending Austravel.
Friendly and helpful
Excellent customer service
We have used Austravel before and would certainly recommend them to anyone who is thinking of travelling to Australia and may need a little help with the planning...takes the worry out of it....very helpful staff
Friendly helpful, excellent service.
Austravel have been helping us with our travel plans for years now, and I cannot fault them. They are such friendly and helpful people, and do an excellent job. I would definitely recommend them to anybody
The simple way to book
Julie made the experience of booking flights simple and pain free. She was polite and friendly at all times.
Excellent Service
Very helpful, knowledgeable and efficient with putting together a bespoke holiday just as we wanted it. Thank you James. Can't wait to go now!
The agent made me feel I was the only…
The agent made me feel I was the only person important to him-James- he has a . Sheilagreat sense of humour
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