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Australian National Character Check (ANCC) Reviews 

108
•
TrustScore 4 out of 5

4.2

Information Service
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Rated 5 out of 5 stars

I was successful in getting a new job and a clearance was required.. I went to the site , followed the links and I progressively completed each question, the process was pretty straight forward, a... See more

Rated 5 out of 5 stars

I found the service incredibly prompt, professional and easy to use. I was able to give my result the next day to the organisation who asked me to take this check. Not a problem.

Rated 1 out of 5 stars

SCAMMERS BEWARE about 3 weeks ago I applied for a police check trusting this company with there false advertising and fake reviews There page says most cases 24 hours or 36 hours I waited 3 weeks... See more

Company replied

Rated 5 out of 5 stars

This process is easy because the pages are step-by-step. However, if you don't have access to or aren't comfortable with technology, this could be a little trickier to follow.

Company details

  1. Information Service

Written by the company

National police checks online. Australian National Character Check® (ANCC®) is a 100% Australian owned and operated company. We support our local economy by employing all staff in Australia. We are an I.T. company that creates software as a service (SaaS) for employment background checks. ANCC's user friendly technology allows individuals and businesses to obtain employment background checks online. The ANCC® office is headquartered in Canberra, Australian Capital Territory.

Contact info

4.2

Great

TrustScore 4 out of 5

108 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(108)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

User friendly

User friendly, Easy to follow instructions. Until I got to taking photos of documents, because of my disability taking a none blurry photo is difficult. The website couldn't handle it. I had to pay and start again, which i dont mind and I had to get a neighbour to take my photos of documents, which made things much easier and my results only took 2 days to get back to me.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

I applied for this in August, paid the money and then I got a list of demands for further documentation. I have never had so many issues in the past, have asked for a refund as it has become ridiculous the hoops I am having to go through just to get my check. Have informed my employers as this is the preferred method.

18 November 2025
Unprompted review
Australian National Character Check (ANCC) logo

Reply from Australian National Character Check (ANCC)

Good Afternoon Michelle,

Thanks for your feedback.

There are strict federal government requirements that we must follow before a background check can be processed. These guidelines are in the interests of community safety.

If the information provided or the identity documents don’t meet these guidelines, we are obligated to obtain corrections before we can proceed.

You will have received an email outlining the items that are required to be corrected before your check can be processed.

If you do not wish to proceed, you can apply for a refund.

We wish you the best.

Kind regards,

ANCC Administration

Rated 5 out of 5 stars

Police check

The entire process was efficient and well-coordinated. Although some of my documents were initially not accepted, the follow-up was prompt, and I was able to obtain my police check required for my job. I collected the certificate the following day.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant!

It was a bit involved as I had previously had issues with proving my name due to a change of name by deed poll in a different state and Qld Police Check would not accept my documentation from NSW. Then I found ANCC. Everything was able to be done online and I had the Police Check by the next day. All very professional and very helpful throughout the whole process.

17 July 2025
Unprompted review

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