Australian Bodycare Reviews 

17,900
TrustScore 4.5 out of 5

4.4

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Rated 3 out of 5 stars

The product is as expected and was dispatched promptly following the order. Unfortunately UPS failed to deliver to the agreed date four times and it was finally delivered 5 days after the original del... See more

Company replied

Rated 5 out of 5 stars

Australian Bodycare is one of my all time favourite brands. First, the brand uses clean ingredients and amongst it 100% pure essential tea tree oil in it's products- purer, more potent tea tree oil ca... See more

Rated 5 out of 5 stars

From placing my order I was kept informed of delivery date. In fact it arrived earlier, which was great. I love the range of shower/ body washes. So gentle, very delicate fragrance & leaves my sensiti... See more

Rated 5 out of 5 stars

**edit - after speaking with the customer service rep they replaced my damaged item for free and it arrived in one piece so I am thrilled, thanks so much! I was really looking forward to having Aus... See more

Company replied

Company details

  1. Beauty Product Supplier
  2. Cosmetic Products Manufacturer
  3. Cosmetics Industry
  4. Skin Care Clinic

Written by the company

Australian Bodycare has been a front runner for skin care products since 1992. Since then, we have adhered to the same ideas as we were founded on: Providing the best skin care solutions and helping people achieve a better quality of life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(17,900)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

thank u

Product came opened/damaged and unusable. Customer service made it easy to communicate and replace

30 October 2024
Rated 1 out of 5 stars

I haven't received my product yet

I haven't received my product yet. Very bad 😞 experience 😕

24 September 2024
Australian Bodycare logo

Reply from Australian Bodycare

Hey, I'm sorry to hear that.
If you write to me at info@australian-bodycare.com, we will of course find a solution to the problem. 😊
I look forward to hearing from you.
Sincerely Sofie, Australian Bodycare 🌿

Rated 5 out of 5 stars

Awesome Tea Tree Lotion from a Cool Company

Tried this product for the first time recently and fell in love, so I went to purchase 4 more bottles, and they just tossed in a free bottle of face wash that I was not expecting. And everything arrived very quickly with free shipping from Denmark (?). I'll definitely be coming back for more!

27 October 2024
Rated 1 out of 5 stars

Itch spray now has tea tree removed. Why?

I love tea tree products from Australian Bodycare and I was delighted to hear they had an anti itch spray. I ordered it from a UK retailer and found it to be good at providing relief and the tea tree was great at deterring further biting insects. So I repeat ordered and was dismayed to find the tea tree oil has now been omitted from the spray. The company says it is just as good at providing itch relief without the tea tree. That may be the case but now it does not deter further biting insects. Sorry but Ican buy other cheaper products without the tea tree oil. To me there is now no point to this. Apparently the body oil has no tea tree either so again no point in buying this now as there are other cheaper body oils which are just as effective. What a pity. These would have been 2 great products if the tea tree component had remained.

20 September 2024
Australian Bodycare logo

Reply from Australian Bodycare

Hello,

Thank you for sharing your feedback with us.

Tea Tree Oil has indeed been a signature ingredient in Australian Bodycare products for its unique skin properties. However - as you have also observed - some formulations now feature Terpineol instead of Tea Tree Oil. Terpineol is the active compound in Tea Tree Oil.

This change was made to focus on a more refined, active component of Tea Tree Oil, which delivers the same skin benefits but is less likely to cause skin irritation.

I am sorry that you experience a lesser effect of the products as a result of the change. I will be sure to pass along your comments to our product development team.

We value your feedback and we thank you for taking the time to share your thoughts with us.

Best regards,
Sofie, Australian Bodycare

Rated 1 out of 5 stars

Never received it

Never received it. Has to come from Australia I realized after ordering

20 September 2024
Australian Bodycare logo

Reply from Australian Bodycare

Hi Jan,

Thank you for your feedback. I am sorry that the parcel was never delivered to you.

I already sent you an email with the delivery info on your order. We are happy to assist if you need further info, or if you are still unable to locate the shipment. Reach out to me or one of my colleagues on: info@australian-bodycare.com.

Looking forward to hearing from you if we can help you in any other way.

Best regards,
Sofie - Australian Bodycare

Rated 1 out of 5 stars

Still didn’t receive my order

Still didn’t receive my order. Very bad job!

15 October 2024
Australian Bodycare logo

Reply from Australian Bodycare

Hey, I'm sorry to hear that.
If you write to me at info@australian-bodycare.com, we will of course find a solution to the problem. 😊
I look forward to hearing from you.
Sincerely Sofie, Australian Bodycare 🌿

Rated 1 out of 5 stars

An expensive mistake, do not buy.

The shower cream does not lather. It sits on your skin like lumps of whipped cream and does not clean. There is virtually no perfume- I purchased four different products, they were all the same. Four generations of my family tried them and we all found the shower creams unpleasant to use.

4 September 2024
Australian Bodycare logo

Reply from Australian Bodycare

Hi,
I am sorry to hear that the products did not live up to your expectations.

Fortunately, you are covered by our satisfaction guarantee when you shop in our online store.
You can read more about this here: https://australian-bodycare.uk/pages/satisfaction-guarantee
If you have any questions about the above, or if you have any feedback about our products or service, we would love to hear from you at info@australian-bodycare.com .
Sincerely Sofie, Australian Bodycare 🌿

Rated 5 out of 5 stars

Castor oil with Tea Tree

First time I have accessed this website and it was easy to view the various products. Didn't see the exact one I was looking for but I think I have ordered the nearest to it. Hopefully it it as good.

9 October 2024
Rated 1 out of 5 stars

I ordered 3.10

I ordered 3.10. and still have no announcement about delivery date. Ragarding my previous order (anti hair fall set) it was a great dissapoitment. Have spent much money with no effect.

7 October 2024
Australian Bodycare logo

Reply from Australian Bodycare

Hey, I'm sorry to hear that.
If you write to me at info@australian-bodycare.com, we will of course find a solution to the problem. 😊
I look forward to hearing from you.
Sincerely Sofie, Australian Bodycare 🌿

Rated 3 out of 5 stars

Products are good

Products are good, only thing I did not like was the odor of the foot cream. It was too heavy for me, anyway.

21 August 2024
Australian Bodycare logo

Reply from Australian Bodycare

Hi,

Thank you for your feedback! 😊 I’m glad to hear that you liked the products overall. However, I understand that the scent of the foot cream wasn’t to your liking. We always appreciate hearing such comments, as they help us improve.

If you have any further questions or need assistance, feel free to reach out!

Best regards,
Sofie
Australian Bodycare

Rated 5 out of 5 stars

EXCELLENT PRODUCTS

I am Esthetician for many years. I have been using Australian Bodycare products for a long time. The prices are fantastic. I thought it would be more expensive. And the shipping price was not bad either. Seeing that I am in Canada. Their after wax lotion is so soothing, my clients love it. Believe me give any of their products a try. You won't be disappointed at all!!

29 September 2024

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