Austen & BlakeReviews 

Amazing experience with Nicky, who was incredible at supporting us through the process and very patient, would definitely recommend!

Wonderful staff, thank you! Jess was so helpful with getting our ring sent off for resizing

Excellent service from Will. He was really helpful during our apportionment and we’ve come away feeling so content knowing exactly what we would like and with a new knowledge and understanding.

Would highly recommend will at Leeds for your appointment- thank you again!

Trevor made our whole process so easy and gave us so much information which helped us massively. Over the moon!

I am very disappointed with the overall experience as a first time customer in Ireland. I placed an online order on 25th April with an expected delivery of 2–3 weeks, but it took nearly a month to arrive which is not the worst part of this.

There was no tracking provided on my order, which made it impossible to know where my order was. Firstly, I tried contacting the Irish customer service number listed on the website and I was told they wouldn’t able to assist with online orders as they are just a store in Ireland and ask me to locate other contact details on the website. (First impression that going to store wouldn’t solve the issue) Secondly, I was shocked so i contacted the live chat twice with no reply after few days. Third, I have chanced contacting twice on the email which I have received an update of my order back in end of April and NO response at all. Forth, contacted the Irish Instagram account was equally unresponsive — it was only after reaching out to the main account that I finally got a reply!

The ring itself did eventually arrive after the main Instagram account linked with a staff in the store (and they were able to track and prioritize my order which contradicted to the customer service), but the stress and lack of communication throughout the process was really disappointing, especially as this was for a special occasion.

For a purchase as meaningful as an engagement ring, you’d expect a much better customer experience.

I hope the brand improves their Irish customer support. Wouldn’t recommend placing an order online.

Very helpful, went through all the options and great advice - thanks

Hannah from Austen & Blake Newcastle helped design the perfect engagement ring, this was a smooth experience from start to finish. She was incredibly patient, knowledgeable, and genuinely invested in helping create something meaningful and unique. Hannah took the time to understand exactly what i was looking for, guided me through every detail of the design process, and made what could have felt overwhelming feel exciting and enjoyable instead.

Her communication from start to the end of the process was amazing, and the final ring exceeded all expectations. You can truly tell she cares deeply about her clients and the quality of her work. I would highly recommend Hannah to anyone looking for a thoughtful and trustworthy expert to help create such a special piece.

I loved the whole experience from start to finish , the staff where so helpful and helped choose the right ring :)

We were in Chester ring shopping and popped into A&B because we’d gotten so many instagram ads for them, we thought we’d see what the hype was about.

Luckily, we were served by Poppy, who is a credit to the store. She was by her own admission new, and still learning but she was incredibly helpful and friendly. She’s obviously learned a lot in her short time there and made choosing and buying a ring incredibly easy. After her help, getting a ring from A&B was a no brainer.

Thanks Poppy!

Purchased a new engagement ring in Dec and returned for a necklace this April. Both times Hazel served us. Absolutely no issues with service and welcome. Definitely recommend this establishment great service and very friendly staff.

Had a very wonderful appointment Kaushika at Austen & Blake to help look at wedding rings
She was very supportive and gave us time and space to look at as many rings as needed in the 1 hour
She also gave some helpful advice and tips and would be happy to come back to Austen & Blake again

Very easy appointment booking. Greeted by Kaushika who was very helpful and took time to understand what we're looking for and some good tips to consider. Lots of rings and style to view in store. Highly recommend service.

Kay was great when I went to pick up my wedding ring!

Absolutely love my wedding ring. Ordered a little late and contacted the team letting them know my wedding was around the corner. I was kept up to date on the progress of the ring at every step and my ring arrived with plenty time to spare. Fantastic quality and fits perfectly with my engagement ring. I would highly recommend

Excellent service, kept informed through every step. Delivered on time and excellently packaged.
Clear after care instructions.
Very informative.
Lovely product, also.
I have been very pleased.

I had an extremely disappointing experience with Austen & Blake.

I ordered an engagement ring, and unfortunately I gave the wrong size measurement, completely my mistake. However, when I collected the ring and realised it was too big, I left it in the store immediately and called them within two hours asking for the ring to be remade.

I assumed the remake process had already started, especially because I explained that my proposal was planned for 4 weeks later.
After 1.5 weeks of silence, I received an email asking whether I actually wanted the ring remade. This was incredibly frustrating because I had already requested it both in store and over the phone. I then had to chase them repeatedly by email and phone calls, before they finally started the process, wasting another 4 days.
What makes this worse is that the original ring was made in around 2 weeks, yet somehow the remake takes over 4 weeks. Because of their delays and poor communication, I now have to use a fake display ring for my proposal instead of the actual engagement ring.
The customer service felt disorganised, dismissive, and disrespectful throughout the process. I understand mistakes happen, including mine, but the way this was handled was unacceptable.

Found the website from an 'earrings charm' website search. I made a purchase cause they offered more unique designs than other websites. My preference is not to wear what the next person next to you is wearing.
I really liked the ordering process, as you tailor your selection to your specific needs. You pick the metal type, and diamond clarity.
Throughout the order processing process, you are advised when your lab diamonds are made and arrive. Earrings being made, when they are despatched with tracking. You receive the diamond certifications by email.
My items were received in a box, slightly smaller than a shoe box. Inside the box is the jewellery box in the middle, very well presented.
The earring charms I purchased was exactly as I'd anticipated. Id definitely purchased from them again and would recommend them!

CRITICAL SERVICE FAILURE: Leeds branch took my fiancés ring on 11th April for resizing. It has been over a month. My wedding is 29th May. They have ignored 3 consecutive emails this week. I am 15 days away from my wedding with no ring and zero communication. Absolute radio silence.

Purchased a beautiful ring for my partner, which wouldn’t have been possible without the excellent help from Jean and Sara at the Chester Branch. Definitely recommend.