Austen & BlakeReviews 

The only reason this is getting 2 stars is because customer service in the Leeds store is bringing it up from zero. My partner chose a lovely diamond engagement ring which we wanted to size down by 1/2.

That is when the nightmare began. Absolutely useless non existent communication from the head office, no way of knowing where the ring was or tracking online. After 8 weeks and many hours spent calling the head office, I was told the ring would be back 1 day before our engagement party.

It didn't arrive and I was sent a picture of the resized ring having a relatively big hole in the frame. How a gold ring ends up with damage like that is beyond me. It then got remade and 4-5 weeks later we had it.

The Leeds office staff were great during initial sales and did their best post sales but I think once it gets 'posted off' they are as blind as the customer.

If I hadn't had it resized, it would have been 5 stars. This has sadly probably meant we will seek the wedding ring elsewhere which really is a shame.

Great selection of rings, shame about the awful customer service. Had to contact Austen & Blake multiple times on the update of my return. Apparently because we didn’t leave a handwritten note in the parcel that I wanted to return the ring, it was marked down as an unexplained return. They’ll make no effort to contact you to ask if it’s being returned or exchanged, they’ll just wait for you to phone (wouldn’t bother using their chat function, I’ve never had a reply) chasing up the status of the refund. Glad I returned the rings now and unfortunately the customer service has put me off using them for anything again the future.

We purchased our engagement ring and wedding bands from the Austen and Blake store in Manchester. I dont normally write reviews but wanted to acknowledge the exceptional customer service we recieved throughout. Mike was very helpful in advising us when choosing the ring, which made it an easy and enjoyable experience. There was plenty of choice and the rings were very reasonably priced. I had to have my ring resized as wanted it a bit tighter than I origionally thought and this was arranged at no extra charge. I would definitely recommend.
Hannah and Jamie.

Really bad experience. Went to the Hatton Garden store 8 weeks before our wedding which we were told by the store was plenty of time. My partner and I were sized in store and rings sent off. They arrived 3 weeks later. My partner’s ring was 3 sizes too big and wouldn’t even stay on his finger. We drove the ring to Southampton store the next day. Here it was sent off as ‘urgent’ for re sizing. I received no communication to say that they had received the ring and what was happening to it. I phoned up Southampton on a few occasions and spoke to a rude lady each time who offered me no reassurance and just told me a re size could take up to 6 weeks. With our wedding 2 weeks away at that point I was very stressed and a bit of reassurance wouldn’t have gone a miss. She did tell me they would call me when the rings arrived as the quickest way would be to collect them from store ourselves, to potentially save them getting lost in the post. Eventually I got a text from DPD to say my rings were out for delivery. Nothing from Austen and Blake. The ring arrived back 3 days before the wedding. As you can imagine this was very stressful and we felt sad this was the case as the ring being sized totally wrong was not our fault in the first place. I felt every-time I spoke to Southampton store I was offered no reassurance and like a nusance for chasing my wedding ring, which was an expensive purchase and needed for the wedding day!! The rings are lovely in the end and we are happy with them. I just feel we received very poor customer service for such an important purchase.

Will was very helpful, and gave me options I didn’t realise existed. Currently choosing my wedding ring after my fiance bought my engagement ring here. Great company, very recommended.

Great service from Will, polite and helpful.Really made our day. Went in there with an idea but came away with something totally different which was way better. Great help. Really happy.

Had a wonderful experience with Kay. Made us feel welcomed and had a great appointment getting my wedding band.

My experience with Austen & Blake was excellent from start to finish. The pricing was very competitive compared to traditional high-street jewellers, but the quality felt premium. Communication was clear, and the craftsmanship on my jewellery piece was impressive. It’s rare to find custom-made jewellery that balances affordability and luxury so well. I would definitely recommend them to anyone looking for something meaningful and well-made.

Kay was lovely, we didn’t realise we needed an appointment so just turned up and she manage to fit us in. She was so friendly and helpful, were very happy with our rings!

Had a wonderful experience today with Kay. She was very patient with us picking our wedding bands and was super helpful! Would highly recommend if you’re in need of help picking out a beautiful band to compliment your engagement ring! :)

Very positive staff.

Straight to he point and happy for a conversation :)

Brilliant visit today at Austen and Blake in Leeds. Will was very helpful he showed me and my partner a large range of rings and answered all of our questions. He also helped us narrow down our options and did not make us feel like we had to choose a ring on the spot.

Will made it a great experience from start to finish. He helped us pick the perfect rings.

It was quick and easy to find what I wanted on the website. It was also easy to order and great communication and updates as I waited for my order. I found the sizing quite accurate.

Truly terrible customer service.
There are not enough characters available to truly explain how poor the service was. Empty promises, no pro active communication, missed delivery dates and to top it off the sales person tried to intimate it was our problem. We will not be revisiting this store.

Fantastic support from start to finish, supported by both Hazel and Aaliyah who not only guided through the practicalities and differences between metals and stones, along with providing the necessary moral support in making decisions! 10/10 service, would recommend.

Incredible service and really great customer service. Would recommend to anyone.

Excellent customer service from initial consultation, updates throughout and collecting the ring. Friendly knowledgeable staff. Very pleased with the engagement ring for my fiancé and she said yes.

Having a really bad experience with them, purchased a set of diamond stud earrings and a diamond necklace, it said 3-4 days delivery on the items as they were not custom order. I placed the order and opted to collect in store(Dublin) as thought that was the safest and probably the quickest option. It has been 8 working days since placing the order and I have heard nothing from them, I’ve phoned the store where I’m collecting and they have no information on the order or when it will be in. I contacted their ‘Live Chat’ days ago (which funnily enough is not actually live chat you get to leave a message), which they still have not responded to. I followed up then with an email two days ago and they have not responded to that either. So no diamonds and radio silence so far. Also wanted to upgrade my engagement ring when we were in collecting the earrings and chain but have decided against using them for the upgrade now.