After researching engagement rings both online and around Newcastle, we chose to visit Austen & Blake — and we’re very pleased that we did. From the moment we arrived, Aaliyah welcomed us w... See more
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I recently benefitted from two consultations with Jessica. I wanted to purchase a diamond engagement ring but did not know where to start. Jessica was very knowledgeable, approachable and generous wit... See more
Company replied
Wonderful experience The AB team in Newcastle are amazing and super helpful. I had my first appointment with Jessica, who made me feel really welcome and talked me through all my options. She’s rea... See more
Very welcoming in store. Hannah was very informative about the diamonds you supplied. There was such a good selection of designs and settings to choose from. We placed our order and were kept infor... See more
Company replied
Company details
Written by the company
Find Us You can find our Newcastle shop in Eldon Square - a popular shopping centre boasting hundreds of different stores and brands. Built on the site of Old Eldon Square, this area of Newcastle has been a popular shopping destination for centuries and is steeped in local history. Visit our shop where our experts are at hand in an intimate, no-pressure environment, offering customisable designs and personalised service.
Contact info
33 High Friars, Eldon Square, NE1 7XQ, Newcastle, United Kingdom
- 0191 466 1477
4.9
Excellent
224 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased new Jewellery a new engagement ring in Dec…
Purchased a new engagement ring in Dec and returned for a necklace this April. Both times Hazel served us. Absolutely no issues with service and welcome. Definitely recommend this establishment great service and very friendly staff.
16 May 2026
Unprompted review
Aaliyah - Engagement rings and wedding rings
After researching engagement rings both online and around Newcastle, we chose to visit Austen & Blake — and we’re very pleased that we did.
From the moment we arrived, Aaliyah welcomed us warmly and made us feel completely at ease. Her professionalism, knowledge and approachable manner stood out immediately and were unlike any experience we had elsewhere. The entire process was straightforward and efficient, and I was able to find exactly what I was looking for at a very competitive price.
We would like to thank Aaliyah, Molly Rose and the wider team at Austen & Blake Newcastle for their outstanding customer service and support throughout. Their expertise and attention to detail gave us complete confidence in our purchase, and they were the reason we also returned to buy our wedding bands.
I would highly recommend Austen & Blake Newcastle to anyone looking for an engagement or wedding ring — the service truly sets them apart.
Thank you,
Ryan & Sherly
12 May 2026
Unprompted review
I had an amazing experience with the…
I had an amazing experience with the Aaliyah the customer service when ordering my wedding ring. She was attentive, patient, and made the whole process feel special and I couldn’t be happier.
1 May 2026
Unprompted review
Walked in
Walked in, no appt needed. Such a pleasant experience and so welcoming. Thank you to Hannah who was super helpful and helped me get what I wanted. Recommended for anyone wanting something special.
24 April 2026
Unprompted review
Definitely recommend Austen & Blake for…
Definitely recommend Austen & Blake for an engagement ring. Looking around can be overwhelming but Aaliyah at the Newcastle store was so helpful. Went through so many choices of ring designs and stones, with her helping me pick the perfect one that I had visioned. So knowledgeable and patient. Will definitely be coming back for our wedding rings!
24 April 2026
Unprompted review
Wonderful experience
Wonderful experience
The AB team in Newcastle are amazing and super helpful. I had my first appointment with Jessica, who made me feel really welcome and talked me through all my options. She’s really knowledgeable and answered all my questions.
A couple of days after placing my order, I noticed an issue, but the team sorted it out quickly with no fuss at all. I picked up my ring with Aaliyah, who was also so kind and helpful.
Overall, such a great experience and I’d definitely recommend them! 😊
28 February 2026
I visited the Newcastle store in…
I visited the Newcastle store in February time with no clue what design or idea to go for. Jessica, one of the expert jewellers took me through the whole process and made it very comfortable and easy for myself to choose an engagement ring design, everything went very smoothly and the whole experience was easy. I would highly recommend Austen and Blake, from placing my order to picking the ring up it took around 3 weeks, very fast and efficient with an incredible ring in which my now Fiancé loves.
31 March 2026
Reply from Austen & Blake - Newcastle
Dear Callum,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Jessica!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Aftercare is a scam, avoid if possible
Buying the ring was fine, But of course I got the size wrong. When I returned for the resize the price was a complete an utter scam! Just awful aftercare service so unless you are 100% sure you wont need any further support do not buy from this company.
24 March 2026
Reply from Austen & Blake - Newcastle
Dear James,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear about your experience and appreciate you bringing this to our attention. We can confirm a member of our team have been in contact resolving this for you.
Kindest regards,
Austen & Blake Customer Service
Diamond engagement ring shopping
I recently benefitted from two consultations with Jessica. I wanted to purchase a diamond engagement ring but did not know where to start. Jessica was very knowledgeable, approachable and generous with her time. She talked me through the 'four c's' in layman's terms so that I felt able to make an informed decision. The shop was well stocked with display rings of various cuts, designs and sizes so my two visits were very productive.
4 March 2026
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Jessica!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Upgrade engagement ring
Been to shop a couple of times once to buy my new upgraded engagement ring can’t remember the ladies name who helped me but she was amazing explained everything tried on a few rings nothing was a problem, the ring I came in for was not the ring I ordered as it didn’t fit with my wedding band, the ring I ordered was the Meryl absolutely love it pear shaped side stone and oval centre (lab grown diamonds).
The lady said I would have to wait up to 4weeks got it back in just over 2 weeks, I had my ring for just over 3 weeks and had to bring it back to be resized as a little big as the swelling from my original rings had gone down as they were to tight, the lady I gave me ring to was Lao very nice polite and friendly, it’s been 2 weeks and I rang for an update and she was very helpful and said that she would email me and let me know what was happening and she did so hopefully mother couple of weeks and it should be back on my finger.
Fabulous staff and treatment from all the staff, I will not be going to another jewellers as the staff are outstanding and really are very attentive.
Thank you for giving me an amazing experience while in your store.
27 March 2026
Reply from Austen & Blake - Newcastle
Dear Karen,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very welcoming in store
Very welcoming in store. Hannah was very informative about the diamonds you supplied. There was such a good selection of designs and settings to choose from. We placed our order and were kept informed by email of progress of order. Again, Hannah was very helpful when we collected my necklace . Will definitely return.
3 April 2026
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Viv,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Hannah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Brilliant customer service
From start to finish the process was everything you could wish for, the guys at the store are thorough, understanding and incredibly helpful.
I had a virtual appointment with Aaliyah, who walked me through all my questions and also offered up potential other options. I cannot thank Aaliyah for all the help.
Unfortunately due to our timings we were unable to visit the store when Aaliyah was working, however her colleague Elisha was just as helpful when we required the ring to be resized.
If you are looking for an engagement ring then I cannot recommend Austen and Blake enough.
12 March 2026
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Owen,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Aaliyah & Elisha!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service with all the info…
Excellent service with all the info regarding diamonds with their colour, clarity and grading. This was a great help in the decision of the style of ring. Very relaxed and pleasant experience. Also, receiving the ring the service was second to none 😃👍
21 March 2026
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Michael,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great friendly helpful staff
3 March 2026
Reply from Austen & Blake - Newcastle
Dear Gary,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Custom made ring
The process was able to proceed at my pace and I was so happy I was able to walk into the office as well as communicate through emails. Overall I was extremely pleased.
18 February 2026
Reply from Austen & Blake - Newcastle
Dear Bradley,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Service was great
Service was great. I would recommend this store if you're looking for engagement rings, wedding rings, or even earings. Jess/Jessica was very professional and well mannered. She helped me throughout my queries and suggestions. Easy 5 sars. I would've given more stars if I can.
13 January 2026
Reply from Austen & Blake - Newcastle
Dear John,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Jessica!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing staff, great prices, beautiful rings!
Called into branch on a Sunday afternoon whilst out with my girlfriend to look at potential engagement rings. I was so impressed I went back 4 days later to order a ring! The ring is stunning and have since been back to order wedding rings too. Hannah was perfect, didn't push for a sale, just listened to what we wanted, understood the assignment and made it happen, at a great price too! Communication and overall customer service was phenomenal from start to finish. Would highly recommend!
28 January 2026
Reply from Austen & Blake - Newcastle
Dear David,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Hannah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Newcastle
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Newcastle
Dear Mark,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Newcastle
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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