I visited Austen & Blake Liverpool last month with an idea in mind. Aimee was so helpful and guided me to pick the perfect engagement ring. We both love the ring and can’t thank Aimee enough for the h... See more
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From entering in the door the staff at Austen Blake were fantastic. They were extremely welcoming, friendly and made the experience really enjoyable. Aimee in particular was an amazing help, she m... See more
Company replied
I visited Austen & Blake in Liverpool looking for an engagement ring for my partner. Aimee was so helpful and went through all of the options with me and helped me choose something suitable.
I visited Austen & Blake in Liverpool at the end of January without an appointment and Aimee was more than happy to offer me her time. I felt extremely welcomed, supported and not rushed at all by her... See more
Company replied
Company details
Written by the company
Find Us You can find our Liverpool branch on Parker street in the Central ward of Liverpool, Merseyside. This busy shopping district is packed full of shops, both high street and more luxury brands. It plays host to many historically significant buildings including the location of the now-closed Mount Pleasant register office where John Lennon married his first wife, Cynthia Powell. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
9 Parker Street, L11DJ, Liverpool, United Kingdom
- 0151 515 0487
5.0
Excellent
428 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I visited Austen & Blake Liverpool last…
I visited Austen & Blake Liverpool last month with an idea in mind. Aimee was so helpful and guided me to pick the perfect engagement ring. We both love the ring and can’t thank Aimee enough for the help and support she gave on my visit. Thanks very much again! Would highly recommend!
27 March 2026
Unprompted review
Sam was amazing really helpfu
Sam was amazing really helpful, very happy personality. Made the experience really easy. Would recommend.
1 May 2026
Unprompted review
All the staff was amazing helping us…
All the staff was amazing helping us pick out our wedding rings, highly recommended.
26 April 2026
Unprompted review
We visited the Liverpool store a couple…
We visited the Liverpool store a couple of times before making a purchase. Patrick was very helpful, patient and paid attention to detail on both our visits. We did not feel pressured to make a purchase until we were completely happy. Great service throughout and very happy with my final choice :)
25 April 2026
Unprompted review
Aimee was fantastic
Aimee was fantastic. Led me through different designs and explained everything well, very happy with the ring!
24 April 2026
Unprompted review
Aimee was very helpful and gave us good…
Aimee was very helpful and gave us good advice regarding our wedding rings.
24 April 2026
Unprompted review
Excellent Service
I visited Austen & Blake in Liverpool looking for an engagement ring for my partner. Aimee was so helpful and went through all of the options with me and helped me choose something suitable.
23 April 2026
Unprompted review
Excellent shop
Excellent shop. Cannot fault them. A stone fell out of my ring just under 5 years from buying it. Took it in expecting to have to pay for a replacement stone. The workshop examined the ring and the design had changed slightly from the time I'd bought mine so that all stones were now held in place more securely. They remade the whole ring free of charge because of the design issue. It took about 4 weeks to get my new ring, the same as when you order one to be made. Collected it from the Liverpool store, where I was served by Tom who had sold it to me previously, he made sure it fitted perfectly and I was happy with the new design which to the eye could not be seen but it did make all the stones more securely set. Also issued a new valuation certificate for insurance purposes, to cover the new ring which had more than doubled in price since buying 5 years ago. Would recommend this company unreservedly.
18 April 2026
Unprompted review
We chose our wedding bands today with…
We chose our wedding bands today with the help of Thomas. He was really helpful and we walked away very happy with our rings. Thank you so much
20 April 2026
Unprompted review
Fantastic Experience
Great experience, made me and my partner feel really comfortable.
Patrick was fantastic and really helpful.
18 April 2026
Unprompted review
From entering in the door the staff at…
From entering in the door the staff at Austen Blake were fantastic. They were extremely welcoming, friendly and made the experience really enjoyable.
Aimee in particular was an amazing help, she made the entire process as simple as possible. She was patient and friendly, answering any questions I asked and gave expert advice to help me get the right engagement ring. Absolutely 10/10 customer service
10 January 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Stephen,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I found Austen & Blake online and…
I found Austen & Blake online and decided to have a consultation with them as their reviews where excellent and they did not disappoint!
My consultant was Aimee and she was exceptionally helpful. I went in for an engagement ring for my now fiancé and I had no clue where to begin it all. Aimee was so patient and really seemed to love to the process of helping me find a ring that would be perfect. My Fiancé loves the ring and I would highly recommend Austen & Blake
1 September 2025
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Connor,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing service for my engagement ring
Amazing service for my engagement ring. Staff are friendly and so helpful.
9 April 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Yasmin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The service from Patrick was amazing
The service from Patrick was amazing! His knowledge was brilliant and made me at ease.
25 March 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Anton,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Patrick!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
So happy with my experience
I visited Austen & Blake in Liverpool at the end of January without an appointment and Aimee was more than happy to offer me her time. I felt extremely welcomed, supported and not rushed at all by her. Aimee was extremely helpful from start to finish of the process and her support made everything seamless for me and really put my mind at ease. The ring we created is everything I could have asked for and I couldn't recommend Austen & Blake enough. Thank you
30 January 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Joseph,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Diamond ring
Sam made the whole experience pleasurable. Didn't rush me and nothing was too much trouble. Great service and would certainly recommend.
27 March 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Mrs J Molloy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic service from the whole team
Fantastic service from the whole team! Great attention to detail and kept me up to date through the whole process. Would highly recommend!
24 March 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Jacques,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Samantha was excellent with me when I…
Samantha was excellent with me when I came to the store. I came with my mum with no idea what I wanted and Samantha helped me make the most beautiful ring design from scratch. She took her time with us explaining things with samples to help create the most beautiful of rings whilst still helping me keep within my budget. 10/10 would recommend.
23 March 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Mark,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Samantha!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Bought wedding bands from Liverpool…
Bought wedding bands from Liverpool store through Aimee who was brilliant patient and very attentive, all staff in store were relaxed and helpful would highly recommend
21 March 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Adam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Aimee was absolutely fantastic in…
Aimee was absolutely fantastic in helping us chose our wedding rings! So helpful and very realistic in what me and partner both wanted! Thank you so much Aimee! Xxx
21 March 2026
Unprompted review
Reply from Austen & Blake - Liverpool
Dear Chelsea,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Liverpool team, especially Aimee!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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