Really lovely experience in Cardiff. Was extremely pleased with my wedding rings and their timely delivery. Can't fault them. Would definitely recommend.
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From start to finish I was given great service. Always polite & willing to help me no matter the query. I really enjoyed the experience of picking up the ring as part of a viewing session. Teya was my... See more
The service from Emmaleen at the Austen & Blake in the Cardiff office was incredible. She went above and beyond to make sure we were happy and got exactly what we wanted, got rings in for us to look a... See more
Company replied
A bit difficult to find as we were expecting a shop. Huge selection of rings to chose from and lots of advice given. We asked lots of questions which were answered accurately. Ring arrived in the t... See more
Company replied
Company details
Written by the company
Find Us You can find our sleek Cardiff showroom inside the modern Brunel House building. This high-rise building in the heart of the city is impeccably designed and easily accessible from Cardiff Queen Street station. Cardiff is the capital city of Wales and has a rich history that spans around 6,000 years. There’s plenty to find and discover in this small city and is the perfect place to propose to your beloved at any time of year. Visit the Cardiff showroom and view our collection in a relaxed atmosphere where our jewellery experts are available to help you find a wonderful piece of jewellery to make your proposal a success.
Contact info
Fitzalan Road 2, CF24 0EB, Cardiff, Wales, United Kingdom
- 029 21111 090
4.3
Excellent
37 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Really lovely experience in Cardiff
Really lovely experience in Cardiff. Was extremely pleased with my wedding rings and their timely delivery. Can't fault them. Would definitely recommend.
27 October 2025
Great Experience
From start to finish I was given great service. Always polite & willing to help me no matter the query. I really enjoyed the experience of picking up the ring as part of a viewing session. Teya was my point of contact and I couldn’t have asked for better service. My only slight disappointment is that I am still yet to receive any documentation regarding my insurance & care add ons.
14 October 2025
Do not use this company
I couldn’t recommend using a different company more. Originally ordered my wedding ring 5 months ago and have only just received it. 2 completely wrong rings were sent and then the wrong size ring. I had chased and chased this company for literally months, sometimes with no response and empty promises constantly. Absoloute waste of time and stress in what should be a fun thing to do. Emailed customer service (as advised by the store) who didn’t even acknowledge the email.
29 July 2025
Unprompted review
Excellent service
10 July 2025
Reply from Austen & Blake - Cardiff
Thanks for the fantastic feedback, David!
We're thrilled to hear you had an excellent experience with our service.
Your support means a lot to us!
Absolutely Special
Absolutely felt looked after. Lucy took time and listened to exactly what I wanted. She offered advice and all my options. She was friendly, polite, professional and made choosing my wedding ring a lovely experience.
30 April 2025
Reply from Austen & Blake - Cardiff
Dears Sian,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cardiff team, especially Lucy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Extremely poor service
My partner and I visited the store in Cardiff to purchase our wedding rings. The sales person was extremely rude to us. She seemed to take an instant dislike to my partner for no apparent reason and spoke to him like rubbish, I could not believe what was coming out of her mouth. She was rude to the pair of us, looking at us up and down. We were very excited to buy our rings today but left extremely unhappy and very disappointed. We refuse to buy from this company and have now purchased our rings online somewhere else.
27 February 2025
Unprompted review
Reply from Austen & Blake - Cardiff
Dear Shellayas,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this in-store experience. We will be going through our internal procedures to investigate this. We have also sent you a request for some further details, please could you respond to that so we can hopefully resolve this?
Kindest regards,
Austen & Blake Customer Service
Austen&Blake helped me and my partner…
Austen&Blake helped me and my partner with our engagement ring. Emmaleen from the Cardiff branch has been very supportive during our searches.
Many Thanks
27 February 2025
Unprompted review
Reply from Austen & Blake - Cardiff
Dear Lewis,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cardiff team, especially Emmaleen!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding rings
Emmaleen
Thank you for your advice and guidance
We live the wedding rings
24 February 2025
Unprompted review
Reply from Austen & Blake - Cardiff
Dear Martin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cardiff team, especially Emmaleen!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Incredible quality & service
I'm honestly so happy and impressed with the process.
I had a general idea of what I wanted (was a little unsure about clarity & importance of certain certificates).
The consultant was incredibly helpful, she was so accommodating and gave me all the advice I could need.
On top of all of this the ring is of immense quality, I'm so impressed and happy with the entire journey taken with Austen & Blake and am very grateful. Will always recommend.
15 January 2025
Reply from Austen & Blake - Cardiff
Dear Rhys,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cardiff team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent Service
The process was extremely smooth and the staff were extremely knowledgeable, making what could be a stressful process, relaxing and enjoyable.
1 January 2025
Unprompted review
Reply from Austen & Blake - Cardiff
Dear Joshua,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cardiff team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service and the quality of…
Excellent service and the quality of the rings are fabulous. Both rings are absolutely beautiful. Emmaleen guided and helped superbly when we were choosing. Would definitely use Austen snc Blakd again.
23 January 2025
Unprompted review
Reply from Austen & Blake - Cardiff
Dear Robert,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Emmaleen!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Brilliant service
Brilliant service, could not fault Emmaleen for doing such a great job!!👍🏼
16 November 2024
Reply from Austen & Blake - Cardiff
Dear Adam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from Emmaleen and our Cardiff team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
5 Stars
Professional, helpful and extremely friendly. Thank you Emmaleen.
6 January 2025
Unprompted review
Reply from Austen & Blake - Cardiff
Dear Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cardiff team, especially Emmaleen!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Cardiff
Dear Harry,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our in store team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen and Blake Customer Service
Amazing service and brilliant…
Amazing service and brilliant merchandise
1 November 2024
Unprompted review
Reply from Austen & Blake - Cardiff
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Amazing customer experience
Amazing customer experience. Managed to get the ring and everything sorted within a short time frame.
31 October 2024
Unprompted review
Reply from Austen & Blake - Cardiff
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Ring got lost instead of re-sized!!!
My engagement ring got lost when it went for a re-size, sent emails for weeks asking where the ring was. Finally ended up calling and only then did someone bother to find out where it was, was told ‘we’ll make you a new one free of charge’ which is the bare minimum when you've lost someones ring. How can something with such value get ‘lost’. Completely tainted our engagement and it’s not something we can get back. My partner has complained but no response as of yet.
24 October 2024
Unprompted review
Reply from Austen & Blake - Cardiff
Dear Customer,
Thank you for taking the time to review your experience.
At Austen and Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
Please could you respond to the email from Trustpilot with your contact details to allow us to discuss your experience and hopefully come to a suitable resolution by immediately updating you on your query.
We look forward to hearing from you soon.
Kind regards
Austen and Blake Customer Service
The lady in your Cardiff branch was…exceptional as was your service
The lady in your Cardiff branch was extremely helpful in ordering my purchase and requesting its delivery in time for our diamond wedding anniversary.I am pleased to say that earrings were in fact delivered one week earlier therefore your product and your service was excellent.Thank you.
20 September 2024
Reply from Austen & Blake - Cardiff
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
A very good experience with Emmaleen
A very good experience with Emmaleen, got exactly what I wanted. Beautiful ring.
23 August 2024
Unprompted review
Reply from Austen & Blake - Cardiff
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Emmaleen.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Emmaleen was a fantastic help with a…
Emmaleen was a fantastic help with a very big decision - clear in explaining everything and put my mind at ease. Would 100% recommend
22 August 2024
Unprompted review
Reply from Austen & Blake - Cardiff
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Emmaleen.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
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