Aussiesoftwareoutlet Reviews 232

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the personalized and understanding approach that made their overall experience efficient and easy. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning how simple and fast the process was. However, some customers also noted issues with product activation, with a few experiencing problems with license keys not working or being previously used. There were also occasional mentions of products not including advertised features or having limitations due to being part of a corporate multi-license package.

What people talk about most

Product

Consumers have mixed experiences with the product. Many reviewers report that product keys for Windows and... See more

Staff

Users describe overwhelmingly positive interactions with staff, consistently highlighting their helpfulness... See more

Customer service

People report positive experiences with customer service. Many customers praise the responsiveness and... See more

User experience

Clients share positive opinions on user experience. Many customers found the process of purchasing and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, friendly, and... See more

Based on these reviews

Rated 5 out of 5 stars

Purchased product got to activation stage did not proceed to next step. Contacted support could not have been more helpful found customer service second to none. Big thanks to Lachlan who walked me th... See more

Rated 5 out of 5 stars

Purchased Office 2024 Home & Business, started off by downloading the wrong file, got on chat to check, and got back on track very quickly. Lachlan was super helpful, then key activation via Microsoft... See more

Rated 5 out of 5 stars

Purchased Office 2024 H & B and had installation issues. Contacted Lachlan via chat and then by phone. He was very patient & knowledgeable and quickly had my issues sorted out. If only all providers h... See more

Rated 5 out of 5 stars

I have purchased many softwares and programs from Aussie Software and would strongly recommend. When I had an issue on my latest purchase their support network was extremely helpful and assisted... See more

Rated 5 out of 5 stars

My experience was absolutely fantastic. I went on Chat and was contacted immediately by Lachlan. I asked a lot of questions and Lachlan answered them all professionally. He guided to which product to... See more

Rated 5 out of 5 stars

Fast, friendly, and incredibly helpful service! I purchased Microsoft Office 2021 through Aussie Software Outlet and couldn’t be happier. One of the team members, Lachlan, went above and beyond to... See more

Rated 5 out of 5 stars

Just purchased a Windows 10 Pro key off Aussie Software Outlet. The order wasn't processed in 30 minutes so I sent a message through the chat and Lachlan replied promptly and gave me the key that work... See more

Rated 5 out of 5 stars

I purchased a supposed “lifetime” Microsoft Office licence from this company. To be fair, they were helpful at the beginning and assisted me with the initial activation, which worked. However, wh... See more

Company replied

Rated 5 out of 5 stars

I had trouble with the installation and activation so I started a live chat. Very quickly Lachlan answered the chat and guided me through the entire process. He understood the issue that I had, was... See more

Rated 5 out of 5 stars

Lachlan was so helpful from the very first phone call to ask questions to ensure I was purchasing the correct package for my needs, to assisting with the minor glitches I had at download. It was simpl... See more

Rated 5 out of 5 stars

Thanks to Lachlan for all your help, In my 80's and being computer literate, he had the time to walk me through the installation (office 24) plus other thinks i needed. HELP is hard to find but this... See more

Rated 5 out of 5 stars

I purchased a Microsoft Office 2024 for my personal laptop and it was all set up within a few minutes - no hiccups. My Office 365 trial ended so I needed a permanent license. Very happy with their ser... See more

Rated 5 out of 5 stars

I just dealt with Lachlan and he was absolutely amazing, so very helpful and went above and beyond. Saved me a heap of $$$ and just seems like a real genuine person. Thank you so much Aussiesoftwar... See more

Rated 5 out of 5 stars

I purchased a copy of office 2024 from EBay and it didn’t work , these guys are legit and are official resellers for Microsoft . Best in Australia by a country mile

Rated 5 out of 5 stars

I would definitely recommend this company for any pc/Mac products, I had trouble with downloading my purchase due to my own fault and Lachlan went above and beyond to help me, took time and provided m... See more

Rated 5 out of 5 stars

Bought Office Professional 2024. The whole process was super smooth and online help was amazing. Every question i asked during the process they answered. Very trustworthy and great to deal with.

Rated 5 out of 5 stars

I was searching for a cheaper alternative for Microsoft Office as I do not use this product often enough I am very pleased with the price, service and product. I fully recommend Aussie Software Outl... See more

Rated 5 out of 5 stars

they were quick to respond when i had difficulty installing Microsoft Office. All fixed up in a jiffy, thoroughly recommend these guys

Rated 5 out of 5 stars

this is the second MS office i have purchased over 2 years and wonderful support from Lachlan - I am 77 years old and if he could get the download working so easily - great job, cheers helen ryan

Rated 1 out of 5 stars

My permanent microsoft licence that I purchased from Aussie software stopped working and I was told there is nothing that could be done. (Unable to respond to seller comments but my review does r... See more

Company replied

Rated 5 out of 5 stars

I purchased a new desktop 01/08/25 to replace an aged laptop and after a prolonged bad experience with another online company, I was ever so grateful to stumble on to Aussie Software Outlet (ASO). Th... See more

Rated 5 out of 5 stars

Great company. Have bought a number of Microsoft products from them. Any issues have been quickly resolved. The 24/7 help line is very effective in resolving issues. Will buy from them again

Rated 5 out of 5 stars

Purchased office 2024 on this website , worked perfectly no issues what so ever Activated and downloaded all thru Microsoft

Rated 5 out of 5 stars

I'm not a very computer savvy person. Lauchlan, was so patient and carefully guided me through the install. He spent so much of his time helping me. I can't thank him enough.

Rated 5 out of 5 stars

I am an 80 year old reasonably tech savvy who needed to upgrade a 10 year old version of Word: Excel; Powerpoint etc. to a new Laptop that I bought. Aussie were extremely helpful, and talked me thru... See more

Rated 5 out of 5 stars

Retired teacher here , my office 365 sub has expired so purchased an office 2024 permenant license , worked and installed without any fuss

Rated 5 out of 5 stars

Purchased 3 x Windows 11 Pro from here all came thru to my email and activated thru Microsoft

Rated 5 out of 5 stars

Lachlan was super helpful. As I have not installed new products or programs for quite a while I was a bit of a plodder. Lachlan stayed with me via text and I got the installation and verification com... See more

Rated 5 out of 5 stars

Purchased Microsoft 2024 Home & Business. The technical support I received from Lachlan was excellent and I was able to navigate my way through the instructions and successfully install the product.... See more

Rated 5 out of 5 stars

Initial query with regard to compatibility with ARM Snapdragon architecture responded to quickly. Download was seamless. Couple of queries with regard to set up were answered immediately via the cha... See more

Rated 5 out of 5 stars

Purchased Office 2024, installation was seamless, teething with activation but great support via email, answered promptly and activation successful. Prompt, value for money, and great support.

Rated 5 out of 5 stars

I was having trouble activating Office 2024. Lachlan was so helpful and patient. He followed up in the evening to help me again and sorted it all. 5 stars for customer service.

Rated 5 out of 5 stars

Very easy to install and verify. A simple download, enter the code via the prompts and away you go! In a very saturated market full of scam sites, Lachlan and Aussie Software Outlet offer a very str... See more

Rated 5 out of 5 stars

Lachlan is a true professional, transparent & honest. He will always respond in a time efficient manner & provide relevant information. Lachlan makes IT stuff very easy to understand. Thanks & well do... See more

Rated 5 out of 5 stars

I cannot fault Aussie Software at all. They are extremely helpful. I needed a new Office product, not only did I purchase from them but their customer service (Lachlan) stayed on line with me the e... See more

Rated 5 out of 5 stars

Thanks to Aussie Software for your response to my initial concerns, as listed below, and for your offer of Office 2021 to enable Publisher to be included. I have since found an app that will read... See more

Company replied

Rated 3 out of 5 stars

I purchased a Windows 11 home key. The key didnt work, it had been used on another device. I contacted Aussie software outlet, after two days, I received an email asking what key I was sent, so... See more

Company replied

Rated 5 out of 5 stars

Bought some Office software which was a smooth easy process. Had some trouble activating the software, they were super helpful helping me through it with regular text messages to assist. That's cust... See more

Rated 1 out of 5 stars

I paid for a software product and never received it. I contacted the email address on numerous occasions but I was never sent the product. The vendor stated that their email may have ended up in... See more

Company replied

Rated 1 out of 5 stars

The process was complicated and product was misleading. I had to chase communications and still have unanswered questions. Not worth the headache.

Company replied

Rated 4 out of 5 stars

I found it a very affordable way to install Microsoft Office on my pc. I did have some difficulty installing it but with the help of Lachlan on the chat, it is now up and running. More operator err... See more

Rated 1 out of 5 stars

Blocked by MS. Product number used too many times by others! Did an OS re-install on my PC and can't re-activate MS Office 2019 I tired to add an image of the 7 emails as a screen shot but its no... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

232 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Utterly fantastic 5 out of 5

Utterly fantastic, cannot fault this company, pricing is great, service is quick and fantastic, after hours support not a worry, literally I just cannot rate them high enough, when you need software, make sure you get it from Aussie Software Outlet as you won't be disappointed, thanks Mike for your help, a true gentleman and professional

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Not good enough

My permanent microsoft licence that I purchased from Aussie software stopped working and I was told there is nothing that could be done.
(Unable to respond to seller comments but my review does relate to Aussiesoftwareoutlet, not another company and this was my experience).

In response to latest message from aussiesodtwareoutlet, a refund would be great.
Thanks, Fi

1 September 2025
Unprompted review
Aussiesoftwareoutlet logo

Reply from Aussiesoftwareoutlet

Hey Fi ,

Thank you for sharing your experience. We’d like to clarify the situation so future customers have full transparency and confidence when purchasing from us.

After a hard-drive issue on your original computer, the software had to be removed from that device, which caused the licence to stop functioning. As per our standard support process, we lodged a reset request directly with Microsoft. Microsoft approved the request and provided a replacement licence.

During this time, you chose to purchase a subscription directly through Microsoft for immediate access. We remain happy to either issue a full refund for the licence purchased from us or assist with the replacement licence provided by Microsoft.

We source all licences directly from Microsoft and stand behind every product we sell. Our support team continues to assist customers even in situations outside their control, such as hardware failure.

Please feel free to contact us so we can finalise this promptly.

Rated 5 out of 5 stars

Always delivers, great service & very happy.

I have purchased many softwares and programs from Aussie Software and would strongly recommend.

When I had an issue on my latest purchase their support network was extremely helpful and assisted me above and beyond to get the software working on my Mac. Right till the end till everything was working as it should.

Much appreciated and will always continue to support them. Thanks.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Helpful!!

I cannot fault Aussie Software at all. They are extremely helpful. I needed a new Office product, not only did I purchase from them but their customer service (Lachlan) stayed on line with me the entire time to make sure I had everything working.
I cannot receommend highly enough!
Thank you.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Exceptionally happy with the support received.

I had trouble with the installation and activation so I started a live chat. Very quickly Lachlan answered the chat and guided me through the entire process.
He understood the issue that I had, was very patient with me, professional and made sure that I was up and running. I could not be any happier with the product purchased, price paid, speed of delivery and the assistance I received when it was needed.
I would have no hesitation in recommending this business. A 10/10 rating from me.

18 December 2025
Unprompted review
Rated 4 out of 5 stars

Affordable Microsoft Office

I found it a very affordable way to install Microsoft Office on my pc.
I did have some difficulty installing it but with the help of Lachlan on the chat, it is now up and running.
More operator error than the product.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Bought Office Professional 2024

Bought Office Professional 2024. The whole process was super smooth and online help was amazing. Every question i asked during the process they answered. Very trustworthy and great to deal with.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great local company to use

I would definitely recommend this company for any pc/Mac products, I had trouble with downloading my purchase due to my own fault and Lachlan went above and beyond to help me, took time and provided me with professional service. His help was definitely much appreciated.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Retired teacher here

Retired teacher here , my office 365 sub has expired so purchased an office 2024 permenant license , worked and installed without any fuss

17 November 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a Microsoft Office 2024 for…

I purchased a Microsoft Office 2024 for my personal laptop and it was all set up within a few minutes - no hiccups. My Office 365 trial ended so I needed a permanent license. Very happy with their services!

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Have bought a number of Microsoft products from them. Any issues have been quickly resolved. The 24/7 help line is very effective in resolving issues. Will buy from them again

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Purchased Microsoft 2024 Home &…

Purchased Microsoft 2024 Home & Business. The technical support I received from Lachlan was excellent and I was able to navigate my way through the instructions and successfully install the product.

5 November 2025
Unprompted review
Rated 3 out of 5 stars

I purchased a Windows 11 home key

I purchased a Windows 11 home key. The key didnt work, it had been used on another device.

I contacted Aussie software outlet, after two days, I received an email asking what key I was sent, so I replied within seconds, there was no reply. I waited 12hrs and sent another email, asking if there was any more info I could provide and still haven't got a response.

Update, I did eventually receive a key that worked. It just took a few emails on my behalf, before they replied.

24 October 2025
Unprompted review
Aussiesoftwareoutlet logo

Reply from Aussiesoftwareoutlet

Reply from Aussie Software Outlet:
Thank you for sharing your experience! We can confirm your license key was accidentally mixed up with another customer’s order which is why it initially showed as used. Once identified, we promptly issued a brand-new, genuine Microsoft license, which activated without any issues.

At Aussie Software Outlet, we take product integrity seriously. We only sell one license per one customer, and every key is verified and sourced directly through Microsoft’s official channels. Our team has already tightened internal checks to ensure this mix-up won’t happen again.

We appreciate your patience, and we’re glad your software is now fully activated and working perfectly.

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