Ausrollies Reviews 2

I have been buying - very happily - from AusRollies for some months now, and will continue to do that for as long as I’m able. I’ve always found their delivery to be prompt and reliable, and their product is pretty darn good!! I had ordered (once) from another online tobacconist before I found them, but those cigarettes were terrible and were just glorified chop-chop. AusRollies’ tobacco is NOT chop-chop (thankfully)! I’ve had occasion to email AusRollies: they’ve responded straight away (so my experience has differed greatly from the other reviewer here)! I’m 100% happy with the service and the product. I’m also happy to support an Australian company which, from my perspective, always does its best for its customers. I wouldn’t order anywhere else.

I placed my order for express post on the 25 of May, they didn't acknowledge my order, and for the whole time my order was posted, they did not acknowledge my order even when I sent them a emails about my order, finally on the 31 of May, still not acknowledging my order I got a parcel tracking advice and it was not for the express post I paid for but for normal 6 day postage.. I still don't have my order but at least I know its on the way.. Some useful tips: acknowledge the order as soon as it it placed and as give tracking and reply to emails. In future I will take my business to another shop, elsewhere pretty much guaranteed to get better service and will get less stress and timely reply to emails.. But at least I know and as well will the Australians reading this..