Placed an order 03/05/2023... Still waiting.
Placed an order 03/05/2023 with a total of € 431,27 .
The order contained a gold coin with a delivery time of 30 workdays.
On 12/06/2023 I mailed to requested an update and I received "die brauch noch."
I reply that if it is the gold coin that is not available it can be changed to one in stock. No answer.
On 28/06/2023 I send mail: "Gibt es Neuigkeiten zu der Bestellung?" On 30/06/2023: I resend the mail
On 30.06.2023 I Received mail: "Alien fehlt noch."
No further update
On 25.07.2023: I send mail: "do you already have a shipping date for the alien? If it is not longer availble can you please cancel the order and pay me back the amount already paid for the order: € 431,27"
No further update or response
03.08.2023: I send mail: "do you already have a shipping date for the alien? It has been 3 months already when the order got placed, and yet no date is given on when to receive the order. If it is not longer availble can you please cancel the order and pay me back the amount already paid for the order: € 431,27"
xx.xx.xxxx: No further update or response
05.08.2023: "Please cancel my order and refund me my money. The Alien 1/10oz gold was available in 30 days the moment I placed the order. We are now more than 3 months later, and you still have the alien on your website available in 30 days. ... (shortened for this review)
Mail gets ignored, no more email from now on.
After the mails the conversation went to Messenger, where it helped to post on his facebook channel to get him to reply.
In short he was OK to change the coin that was not available with another coin that was in stock: The Kookaburra 1/10oz 2023 Gold coin (that was a few euro's cheaper than the Alien 1/10th oz Gold that I ordered initially)
Today on 11/09/2023 the order is still not shipped, nor is the ordered refunded.
Instead, after mailing him a reminder, and a notice that I filed a complaint with the ECC (EVZ in germany), I got a mail: "I told you guess 20 times place a new order for Kookaburra 2021 we take the money and you pay the rest. Dont know why it is so difficult. I hate it. Do you get my emails or do you just want to **** me off? "
There was not even spoken about Kookaburra 2021 but the Kookaburra 1/10oz 2023 Gold, and it was cheaper the the Alien 1/10oz Gold, and I would have to pay him an extra ?
So do not order with Aurunumis or anything that has to do with Sebastian Schmidt & Silvana Stretz GbR
And please, if you do not get your order, place a complaint at the ECC/EVZ. The complaints are always forwarded to the German EVZ
11 September 2023
Unprompted review