My experiences: The price and the product are great, the communication between AH and the customer needs to be improved. When delivered it only says: "The goods have been shipped." Other senders... See more
Company replied
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I ordered a couple of supliments that I could not find in Romania, in that specific quantity. Besides the fact that the price was lower compared to the same product but in smaller quantities, here I f... See more
Company replied
I have been buying Vitamin B-50 from Puritan‘s Pride for decades.
Company replied
Order 35840 thanks for the reply via trustpilot Which has not resulted in info on how to return an item I have written via internal email 3 (three) times to Aurox and have not receive... See more
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Company details
About Aurox Health
Written by the company
Welcome to Aurox Health
Your one-stop-shop for a healthier, happier life. Founded in 2014, we've dedicated ourselves to the noble cause of helping people take control of their well-being. But we're more than just a company; we're a community built on the traditions of integrity, dedication, and a deep-seated respect for the health of our customers.Our Ethos
Our ethos is simple: hard work, honesty, and customer satisfaction. These values are not only embedded in our roots but are also the driving force behind our commitment to providing the best possible products and services. Every decision we make is guided by our mission to enhance the quality of life for our customers.Our Products
In our comprehensive product range, you'll find supplements tailored to your unique health needs. Seeking to manage your weight more effectively? Yearning for an energy boost to see you through your busy day? Searching for the key to a restful night's sleep? We have you covered. Every product we offer has been carefully curated to meet the diverse needs of our customers.Our Mission
But we don't just stop at individual health goals. We understand that immunity and overall health are at the forefront of wellness, which is why our mission also includes providing holistic health solutions. Our supplements offer a natural and effective way to strengthen your immune system, promote overall health, and improve your quality of life.Join Us
At Aurox Health, we don't just sell products; we build relationships based on trust and mutual respect. Our dedicated customer support team is always ready to assist you, answer your queries, and provide personalized recommendations.So, come and be a part of the Aurox Health family, a community that thrives on wellness and positivity. With us, you're not just another customer; you're an integral part of a shared journey towards a healthier, more vibrant life. Let us be your partner in this journey, helping you unlock the door to optimal health and wellness.
Contact info
Kingsfordweg 151, 1043GR, Amsterdam, Netherlands
- 0031687993181
- support@auroxhealth.com
- auroxhealth.com
4.4
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Quick delivery at good quality.
21 March 2024
Thanks, well done
Excellent service rendered. My order was processed and delivered quickly (Italy) , respecting what was declared. Perfect. Well done! Thank you
18 March 2024
Good purchase
It was great to purchase a higher dose of Melatonin than what is usual in Germany. I receiced the parcel really fast.
I was not very satisfied with one of the bottles the „best before“ date was too close to the date of purchase. Communication was good though.
18 February 2024
Good company
After the original package got lost, the company sent me another and it arrived on time.
Reccomend it.
15 January 2024
Unprompted review
Reply from Aurox Health
We are very sorry for the inconvenience you experienced during shopping in our online store. We would like to explain the situation that occurred. Unfortunately, the delay in delivery was caused by the courier company we work with. In response to this problem, we organized the shipment of another package as quickly as possible, which reached you without further issues within 4 days.
We also want to apologize for the difficulties in communication that you encountered while trying to contact us. Unfortunately, our personnel limitations during this period directly affected our ability to respond quickly. We are extremely sorry that you experienced such inconveniences.
Good packaging
Good packaging, delivery as specified. Very pleased. Keep up the good work. Cheers from Croatia.
19 January 2024
Reply from Aurox Health
Thank you for your kind review! We're thrilled to hear that the packaging and delivery met your expectations. Your satisfaction is our top priority, and we'll definitely keep up the good work. Cheers back to you in Croatia!
Reply from Aurox Health
Great to hear that your pills arrived safely in Italy and that every aspect of your experience was satisfactory. We're glad that the packaging, delivery, and the product itself all met your expectations. Ensuring a seamless and positive experience for our customers is our top priority. Thank you for choosing us and sharing your feedback!
A good shoping experience
I ordered a couple of supliments that I could not find in Romania, in that specific quantity. Besides the fact that the price was lower compared to the same product but in smaller quantities, here I found them in "economy package" (double the number of pills), and the delivery was realy fast, and in my case free, as the order was more than 100 euros.They were informing me about the dispatch of my order as well. Realy satisfed with the whole experience.
2 November 2023
Reply from Aurox Health
Thank you for your detailed and thoughtful review! We're thrilled to have made a positive effect and look forward to your next purchase!
Very happy
It was great,the order arrived in 2days and the package very good thank you very much.
17 November 2023
Reply from Aurox Health
Thanks for your amazing review! We're glad to have made a positive impact. Excited for your next purchase!
Fast service and shipment
Fast service and shipment. Will be good on future.
Great job!
20 November 2023
Reply from Aurox Health
Thank you deeply for taking the time to write such an outstanding review. Knowing that our efforts have positively impacted you is immensely gratifying for us. We are enthusiastically looking forward to your next purchase and the opportunity to serve you again!
Support was very quick to answer back
Support was very quick to answer back, and the product I ordered of excellent quality!
20 November 2023
Reply from Aurox Health
Thank you so much for your glowing review, and we are thrilled that you enjoyed shopping with us. Please do come back in the future and feel free to contact us if you have any questions. :)
thank you.Everthing fine.
17 November 2023
Reply from Aurox Health
Thank you so much for your trust and we are thrilled that you enjoyed shopping with us. Looking forward to helping you in the future!
Nice
Glad to find some products here which are not available elsewhere, Swanson Melatonin in my case. Everything went smooth, paid, got my delivery soon after. Can recommend.
18 October 2023
Reply from Aurox Health
Thank you so much for a wonderful review. Our work feels greatly rewarded when a client leaves a positive impact as well :)
Looking forward to your next purchase!
fast service and serious seller
19 September 2023
Reply from Aurox Health
Thank you for your generous review!
We are committed to delivering the best customer experience possible. This includes processing orders on the same or next business day and providing prompt responses to any inquiries.
We look forward to the opportunity to serve you again in the future.
I would like to give 4 stars
I would like to give 4 stars, because of a small delay in delivery, otherwise everything is great ! Many greetings to the Netherlands
I would love to do it again !
18 September 2023
Reply from Aurox Health
Our dear customer, thank you so much for your review.
We're really pleased that you're satisfied with your order and apologize for the delay. Your order was delivered on the 6th working day, so there was a 2-day longer wait.
The truth is, 99% of the time, it's the courier's fault, and it's something we don't have control over. And this was the case here.
We're looking forward to doing business with you in the future and encourage you to always contact us if you have any questions or concerns.
Reply from Aurox Health
Thank you so much for your glowing review! We truly appreciate your kind words and support.
Reply from Aurox Health
Thank you so much for shopping with us! Looking forward to serving you as well in the future
Reply from Aurox Health
Fantastic, thank you for your kind words!
Reply from Aurox Health
We're sorry you're not fully satisfied with our service.
The reply to both of your emails was sent promptly, even though you were contacting us from different email addresses. We always strive to respond to customer inquiries within 24 hours.
As for the shipping, the order was dispatched the next business day (2.08.2023). Shipping time to Croatia is 7-14 business days (weekends are not included).
Additionally, to check the status of your order (or for any other queries), we encourage you to contact us through the chatbot on our website.
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