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Auroraaudiology Reviews 8

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TrustScore 4.5 out of 5

4.3

Hearing Aid Store
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Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Health Consultant

Written by the company

Aurora Audiology is an independent hearing care clinic based in Northern Ireland, offering expert services in ear wax removal, hearing assessments, and hearing aids. Founded by Shane Thompson, a qualified Hearing Aid Audiologist registered with the HCPC and BSHAA, Aurora Audiology is committed to delivering compassionate, professional care tailored to each individual. Whether you're struggling with blocked ears, noticing changes in your hearing, or exploring hearing aid options, our goal is to guide you with clear, trustworthy advice and practical solutions. We use modern techniques and technology to provide safe ear cleaning and accurate hearing testing in a relaxed, patient-focused environment. We work with leading hearing aid manufacturers and offer ongoing support to help you get the most from your hearing. At Aurora Audiology, we believe in making hearing care simple, stress-free, and accessible.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
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Rated 5 out of 5 stars

I have had very bad ear problems

I have had very bad ear problems, and its been 13 years since anyone's looked. But wow . Shane made me feel cam plus talked me threw it the process, my hearing is now back . Thank you 10/10 , quality service quality customer servic service. Well done and thank you

Mr
Michèal Sheridan

13 November 2025
Unprompted review
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Reply from Auroraaudiology

Thank you so much for your kind words. I’m really glad we were able to get you feeling comfortable and hearing clearly again after so long. It means a lot that you trusted me with something so important. If you ever need anything in the future, I’m always here to help.
Shane - Aurora Audiology

Rated 5 out of 5 stars

Hearing test.

Appointment started promptly with no waiting.
Shane explained everything clearly and comprehensively.
The tests and results were also clearly and you are able to observe the condition of your ears first hand.
Following the tests, the various options were discussed and a course of action agreed.

14 October 2025
Unprompted review
Auroraaudiology logo

Reply from Auroraaudiology

Thank you for taking the time to leave such a detailed review. I’m really pleased to hear you found the appointment smooth and informative. Being able to see exactly what’s going on in your ears and talk through the results together makes a huge difference, and I’m glad it helped you feel confident in the plan we agreed. If any questions come up, just let me know - happy to help anytime.
Shane - Aurora Audiology

Rated 5 out of 5 stars

Definitely Returning

Very easy to book at a convenient location. Audiologist was extremely patient, told me all I needed to know before starting and carried out procedure with care. No hesitation in returning.

5 August 2025
Unprompted review
Auroraaudiology logo

Reply from Auroraaudiology

Hi Jim, Thank you so much for your kind review.

Happy to help anytime.

Shane @ Aurora Audiology

Rated 5 out of 5 stars

Effective and very expert process

Effective and very expert process. Care taken at every step. Informative and helpful advice.
Thoroughly recommended.

30 July 2025
Unprompted review
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Reply from Auroraaudiology

Thanks so much for your lovely feedback! We’re really glad you felt well looked after and found the advice helpful.

— Shane

Rated 5 out of 5 stars

couldn't of asked for anything more or better

Shane was amazing, he explained everything to me. what could of caused the blockage, how he was gonna clear it and the various stages that could be needed to clear it. constantly made sure it wasnt causing me any pain while he was doing it. he took pictures and showed me them both before and after, and he also fitted me in the same day as i was in some pain with my blockage. which i was so thankful for

10 July 2025
Unprompted review
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Reply from Auroraaudiology

Thank you for your kind review Darren!

Very happy I was able to help you.

Let me know if you need any help in the future.

Kind regards,
Shane

Rated 5 out of 5 stars

Appointment I was taken on time

Appointment I was taken on time
Only took 15 -20 mins
Shane very helpful and knowledgeable

12 June 2025
Unprompted review
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Reply from Auroraaudiology

Thank you so much for your kind review! I'm really glad that everything went smoothly. It was a pleasure to help, and I'm always here if you have any further questions or need support in the future.

– Shane, Aurora Audiology

Rated 5 out of 5 stars

Wax removal appointment

Shane was extremely helpful when booking appointments for my elderly parents. On the day of the appointment he was very detailed and explained what he was doing and suggested aftercare and how often they should rebook to keep on top of it. My husband is already a client and I will also be booking in with Shane. I would have absolutely no hesitation in recommending Shane to friends and family.

5 June 2025
Unprompted review
Auroraaudiology logo

Reply from Auroraaudiology

Thank you so much for your kind words and for taking the time to leave such a thoughtful review. It was a pleasure to meet your parents and help ensure they felt comfortable and well looked after during their appointment. I'm delighted to hear that the explanations and aftercare guidance were helpful—it means a great deal to know that you and your family trust me with your hearing care. Thanks again for your support and recommendation—it truly is appreciated.

Warm regards,
Shane
Aurora Audiology

Rated 5 out of 5 stars

I have been a client of Shane’s since…

I have been a client of Shane’s since 2023. As my hearing loss is not straightforward Shane has been and still is working tirelessly, with patience and determination, to find solutions to make my hearing as good as it possibly can be. I am very happy with Shane and would definitely recommend him.
Zona

28 April 2025
Unprompted review
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Reply from Auroraaudiology

Dear Zona,
Thank you so much for your kind words and for taking the time to leave a review. It means a lot to know that you feel supported and well looked after, especially as we work together to navigate the complexities of your hearing. Your trust and patience throughout the journey are truly appreciated, and I remain fully committed to helping you get the best hearing outcomes possible.
Thank you again for the recommendation – it’s a real privilege to support you.

Warm regards,
Shane
Aurora Audiology

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