Aurora London Reviews 

181
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, most reviewers were let down by their experience overall. Customers frequently report that products received, such as dresses and shoes, are of poor quality, cheaply made, and do not match advertised images or descriptions. Many found items to be made from cheap materials like vinyl or plastic, often arriving in the wrong size or with design flaws. The return process is a major source of frustration, as many discover they must pay significant costs, often around £35, to return items to Asia, making full refunds impractical. Reviewers also faced order delays, a lack of tracking, and difficulties securing full refunds, frequently being offered only partial amounts. Many felt misled about the company's UK origin, finding items were shipped from China.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers reporting that items received were... See more

Quality

Consumers consistently express strong dissatisfaction with product quality, describing items as cheap, poorly... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, often citing the requirement to return... See more

Refund

Users describe negative interactions with refund, with many customers reporting significant delays or... See more

Order

Customers consistently express dissatisfaction with their orders, frequently reporting issues such as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Really wish I’d read reviews before making my purchase. Along with everyone else ego has left similar comments DO NOT buy from this site. Dress purchased is nothing like image on site. Poorly make, no... See more

Rated 1 out of 5 stars

Don’t be fooled into thinking this is a quality British shoe brand. This is a cheap Chinese company masking as a London based company. Placed an order over 5 weeks ago and after chasing up my order I... See more

Rated 1 out of 5 stars

Just received shoes today and they are the wrong size and so cheaply made they came in bubble wrap in a parcel bag , there's no returns slip and if you go online they say the customer is responsible f... See more

Rated 1 out of 5 stars

Wish I’d have read these reviews. Nothing about London it’s a beautiful dress in the photo but when it arrived weeks later (clearly uk based company) it was thin shyte material paid £35 not even worth... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Bags and Luggage Store
  4. Clothing Store
  5. Fashion Accessories Store

Information provided by various external sources

Luxurious leather handbags & accessories, that can be personalised, at affordable prices. Designed in London, made in Spain. Your guilt-free indulgence.


Contact info

1.1

Bad

TrustScore 1 out of 5

181 reviews

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4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.1

All reviews

(181)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Aurora-London UK. Awful material and quality and look nothing like picture - very ugly. Take forever to deliver as coming from China and not UK as suggested. Says on website you have to pay £35 for return and you need returns form from them. They don’t respond to emails requesting form and surprise surprise no telephone number. Total scam. Wish I’d seen all the other reviews before placing order. Not a single good review to be found in the UK. No address. No telephone number.

6 August 2025
Unprompted review
Rated 1 out of 5 stars

They have sent me something that looks…

They have sent me something that looks NOTHING like the dress I ordered. It's laughable. The only funny thing is in order to return it for a refund they say I have to pay £35 which is more than the dress cost. A massive SCAM. They know what they are doing, sending out items that bear no relation to the items advertised then knowing people won't return them due to the extortionate return shipping costs. It's basically theft

6 August 2025
Unprompted review
Rated 1 out of 5 stars

Non of it is about London.

Cheap stinking PU leather, poor quality stitches, non refundable unless you want to pay shipping to Asia from own pocket. They sate the item to refund has to be unopened. Really?..Regret I didn't read other reviews before buying

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible bunch of scammers

Waited ages, to receive shoes that were too small, made of cheap fabric not suede &cork as advertised nor the same colour! What a con. No ability to return, nor full refund.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam of a website

Absolute scam of a website. Clothes are nothing like as advertised. Cheap rubbish made in china and impossible to get refund. Clothes received were not what I ordered, wrong size and complete imitation of what was expected. Do not purchase.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolute Tat

Absolute Tat! My boots arrived after a month obviously from China! From there name I expected them to arrive from London!they look nothing like the boots in the photo they advertised! Cheap crap that are ill fitting and probably fall apart in a couple of weeks

30 July 2025
Unprompted review
Rated 1 out of 5 stars

AVOID!

AVOID!! Cheap and nasty quality! Nothing like product advertised, not UK based took a month to arrive … refund policy 15% refund return in 14 days at your expense BUT they could get lost according to team member Michelle!! Which would be your problem!!! Surprise surprise!!!! Don’t waste your money 💰 like me 🤦🏻‍♀️

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

Avoid at all cost. Awful cheap fabric, no labels. Based in Asia & using the same photos or same company as Beaumont London. Complete scam.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

The boots I ordered were a joke

The boots I ordered were a joke, they look like they’ve been made for a doll. Inferior quality, nothing like the picture. The return policy is we pay the postage, £35 back to, you guessed it China, so I waited nearly a month for a totally unusable product, which I’m now stuck with. Please don’t be stupid like me, I didn’t realise they were based in China, total rip off

19 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor Quality of Goods

I can't believe what I received. It took ages, and the quality is very poor. Doesn't fit for this ridiculous price. Trying to send the stuff back but not sure if l will get back my money. This is crazy

22 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM

DO NOT BUY FROM
THIS COMPANY
Bought pair of boots …. They look nothing like the picture and the quality is terrible.
I bought these in haste. And realise only now the return will cost >£35 to Asia!!!

21 July 2025
Unprompted review
Rated 1 out of 5 stars

I should have read the reviews!

I should have read the reviews, but quickly ordered a week ahead of a party, so I didn’t check.
Thankfully, I had a back-up outfit, which actually turned out to be much better than the dress when it finally turned up 11 days later.
When I chased delivery, they replied the website states 8-10 days, but it doesn’t.. and why would anything ‘from London’ take that long?? That’s when I realised when using the tracking number it was coming from China!
So I didn’t hold my breath on what I was likely to receive… on the website, the Yelina dress looks elegant, likely satin… turns up in Polyester and hangs nothing like how the picture shows. Lesson learnt for acting in haste - and this is why I don’t like online shopping! Reading the other reviews, I won’t bother with even trying to return it.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a dress £34.99..after some time…

Ordered a dress £34.99..after some time received it! Very poor quality, not even a label in it, not lined (even half lined) and didn't fit.
Turns out they are not in London so false name altogether! The items come from China (no surprise really).
They will not pay for returns and it would cost £20.00 recorded to send back.
They do not totally refund either, unless you pay to send the item back to China, which costs too much. If they give a refund its a small amount..joke.
DO NOT USE THIS COMPANY..TOTAL WASTE OF MONEY.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from here

took ages to arrive, and it was almost comical when my boots arrived, cheap, nasty and didn't even fit, absolute rubbish, DO NOT BUY !!!Nothing like the picture advertised.
Feel completely cheated out of £40.00
no returns slip either, not that I think for one minute you would get your money back, lesson learned!!!

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Complain to your credit card company

These people are con artists.

However, a good idea is to buy some products from them on your credit card.

When they arrive late (which they will), raise a dispute with your credit card company and they will refund you the money.

If enough people do this, over time, this scam organisation will be taken out of business.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Advertised as leather handbags

Advertised as leather handbags, they are definitely not!!!! Mine was very badly put together, the lining was not sewn in properly so you could see double sided tape holding it together. It was also a very badly fitting lining.
Very expensive for what it is.
PLEASE DO NOT BUY YOU WILL BE DISAPPOINTED

3 July 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam. Do not order.
They advertise as a UK boutique - they are not. Took 22 days to come, and you are paying for the shipping ultimately. Quality is bad. They will not let you return - said they would refund 30% and didn’t. Wouldn’t offer a full refund or return. Must actually be illegal. Horror.

30 May 2025
Unprompted review

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