Ordered this before reading the terrible reviews company never cancelled arrived weeks later. And asked immediately for refund told unopened told to send pic of box unopened and been waiting age... See more
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Had a lot of faith in this given the reviews but it’s really not worth the hype or the money. Shame as I was hoping it was actually going to be effective but unfortunately not. It just does what any o... See more
DO NOT WASTE YOUR MONEY!!!! SERIOUSLY. This company is praying on a specific group of vulnerable women, that have run out of things to try and are desperate. Aurlux you should be ashamed o... See more
It smells, doesn’t remove hair and just leaves behind red, irritated skin. Everything it states it doesn’t do, is exactly what it does. It relies on the low confidence of those who suffer with PCOS... See more
Company details
Written by the company
Boosting Confidence With Hair Removal Essentials ✨
Contact info
Unit A, 82 James Carter Road, IP28 7DE, Suffolk, United Kingdom
- support@aurlux.co
- aurlux.co
Breach of guidelines
CON.
Waited over a week to receive my order. This is probably one of the worst treatments I have ever used. I bought it to treat hormonal hair growing on my chin, stupidly believing that it might work after having this condition for many years now. All it did was make me look like a leper! Never experienced such a breakout all over my face, and it didn't even remove the hair, having to resort back to shaving now with red and swollen skin! Absolutely embarrassing having to go to work looking like this and extremely painful to wash/touch my face, having to cover it up with foundation which only makes it worse and helps only a little but didn't have much of a choice. The moisturizer they provide is a cheap, nasty quality making my skin flare up even worse. Luckily I had my own which is far better quality and a fraction of the price. Would have been better off using the hair removal cream in my bathroom cupboard that I occasionally use for my legs. Complete and utter rip off. Will stick to my razor in future. At least that doesn't result in me looking like a burn victim!!
18 April 2026
Unprompted review
The worst product ever!
The worst product ever!! Not only did it not work but burned my face. Getting a refund is nearly impossible so do yourself a favor and do not buy, especially if you have course hair.
16 April 2026
Unprompted review
Doesn’t work and tricks you into a subscription
I didn’t know I was being signed into a subscription. I felt tricked. Then when it came it didn’t even work. It burnt and hurt my skin badly whilst removing absolutely zero hairs at all. Please don’t fall for this scam product.
17 April 2026
Unprompted review
Reply from Aurlux
Hi Mrs Cound,
We’re really sorry to hear about your experience — this is not what we want for any customer.
Regarding the subscription, there are always clear options at checkout to proceed without subscribing, and customers can choose a one-time purchase if they prefer. That said, we understand how this may have felt confusing or frustrating, and we’d still like to look into what happened in your case.
We’re also very concerned to hear about the skin irritation. Please stop using the product immediately if you haven’t already, and consider seeking medical advice if the irritation continues.
Could you please contact our support team at support@aurlux.co
with your order number and a short description of what happened? We’ll review this urgently and help with a resolution as quickly as possible.
We appreciate you bringing this to our attention.
Kind regards,
Aurlux Support Team
Yet another company with horrible…
Yet another company with horrible customer service and a terrible website. They tell you to click a button to cancel. Guess what? That “button” is a link that won’t work. I’ve contacted countless service twice and received no reply. I wish I had come here to read the reviews before I signed up (unintentionally) for a subscription that is expensive. The product doesn’t even work!
17 April 2026
Unprompted review
Reply from Aurlux
Hi Shannon,
We’re really sorry to hear about your experience and that you’ve had difficulty reaching support — this is not the standard we aim to provide.
We’d also like to clarify that subscription management and cancellation options are available through the account portal, and the cancellation button should be fully functional. If you’ve experienced any issues accessing it, that is something we’d like to investigate right away so it can be fixed.
We’re also concerned to hear the product didn’t meet your expectations. We’d really appreciate the opportunity to look into your case and help resolve this properly for you.
Please reach out to us at support@aurlux.co
with your order details so we can assist you as quickly as possible.
Kind regards,
Aurlux Support Team
An absolute con!
An absolute con!
This product has been targeted to women who suffer from the embarrassing hair from PCOS. IT DOES NOT WORK! Trying to cancel subscription is another matter in itself. Do not waste your money on this product.
10 April 2026
Unprompted review
Reply from Aurlux
Hi Dee,
We’re really sorry to hear about your experience, and we completely understand how upsetting this must feel.
We do want to clarify that our product is designed for hair removal use as described, and results can vary depending on hair type, skin type, and consistency of use. However, we’re truly sorry it did not meet your expectations.
Regarding the subscription, there are always clear options to proceed without subscribing at checkout, and customers can also manage or cancel their subscription through their account. If you’ve had any difficulty doing this, we’d really like to investigate and help resolve it for you.
Please reach out to us at support@aurlux.co
with your order details so we can look into your case properly and assist you further.
Kind regards,
Aurlux Support Team
Not worth the cost
The product is only purchasable through a subscription which the website makes difficult to cancel. To make matters worse it fails to do what it claims to do - tackle PCOS hair. It did not remove any of my hair, despite instructions being followed to the letter. The “kit” is also tiny tubes that would never last a month. Avoid this expensive, useless product
7 April 2026
Unprompted review
Reply from Aurlux
Hi Betsy,
We’re really sorry to hear about your experience and that the product did not meet your expectations.
We do want to clarify that customers are not required to stay on a subscription, and there are clear options available at checkout as well as within the account area to manage or cancel it. If you had any difficulty doing this, we’d really like to look into what went wrong so we can help and improve the process.
Regarding the product results, we understand how disappointing this must feel. Effectiveness can vary depending on individual hair type, skin type, and consistency of use, but we’re sorry it did not work for you as expected.
We also appreciate your feedback about the kit size — this is helpful for us to review.
Please contact us at support@aurlux.co
with your order details so we can investigate your case properly and assist you further.
Kind regards,
Aurlux Support Team
Do not waste your money
I'm not sure how they have managed to do it, but not only have they created a product that does not work on coarse PCOS hair, it actually makes everything worse, pigmentation looks worse, skin quality is worse (dry, bumpy etc) hair comes back with a vengeance.
Therefore, I have requested a refund.
This company is targeting women with very real struggles, psychologically and physically, the mental health issues this condition causes are huge and this company are advertising this product as a miracle cure. It is not.
Took ages to receive, communication not great.
8 April 2026
Unprompted review
Reply from Aurlux
Hi Victoria,
We’re really sorry to hear about your experience and truly regret that the product did not meet your expectations.
We want to be clear that our product is not intended to be a “miracle cure” or a medical treatment for conditions such as PCOS. It is designed as a cosmetic hair removal solution, and results can vary depending on factors like hair type, skin sensitivity, and consistency of use. That said, we understand how frustrating and disappointing your experience must have been.
We’re also very concerned to hear about the skin changes you described. Please discontinue use if you haven’t already, and consider seeking medical advice if symptoms persist.
Regarding your refund request and the delay in delivery and communication, we sincerely apologize. This is not the level of service we aim to provide, and we’d like to make this right for you.
Please contact us at support@aurlux.co
with your order details so we can prioritize your case and assist you as quickly as possible.
Kind regards,
Aurlux Support Team
If I could give zero stars I would
If I could give zero stars I would.
Ordered this product as they sell the dream to women insecure about their facial hair. Product took longer than expected to arrive (ok, can’t always be helped). Did a patch test on my arm - no concerns. So I followed the instructions to use it on my face. This product left me with burns all on my face which turned into scabs. It left me feeling mortified and my face was so sore.
I emailed customer service explaining the situation for them to reply giving me advice on how to continue using the product for better results?? Completely disregarding the fact I had chemical burns on my face.
I then emailed back stating why would I continue to use a product that has burnt my skin and requested a refund. Here’s the best bit… only unopened products can be returned and refunded!!! Yet their website states “60 day money back guarantee”
Absolutely shocking product and shocking customer service.
27 March 2026
Unprompted review
Reply from Aurlux
Hi Katie,
We’re truly sorry to hear about your experience — this sounds very distressing, and it’s not something we take lightly.
First and most importantly, we’re very concerned about the reaction you described. Please discontinue use immediately if you haven’t already, and we strongly recommend seeking medical advice if your skin is still affected.
We also sincerely apologize if any of our previous responses came across as dismissive. That is not the level of care or attention we aim to provide, especially in situations involving skin reactions.
Regarding our policy, while unopened items are generally required for standard returns, situations involving adverse reactions are handled with extra care and reviewed individually. Our 60-day money-back guarantee is intended to support customers, and we’d like the opportunity to reassess your case properly.
Please contact us again at support@aurlux.co
with your order details and, if possible, photos of the reaction so we can escalate this matter urgently and work toward a fair resolution for you.
Thank you for bringing this to our attention.
Kind regards,
Aurlux Support Team
Utter Rubbish
Like every 'miracle cure' out there to save us PCOS ladies, turns out to be utter rubbish. Targeting women who feel at the lowest with a condition that increases facial hair is just wrong. All im left with is less money in the bank and a burning chin.
28 March 2026
Unprompted review
Reply from Aurlux
Hi Rachel,
We’re really sorry to hear about your experience, and we understand how frustrating and upsetting this must feel.
We want to clarify that our product is not intended to be a “miracle cure” or a medical treatment for conditions such as PCOS. It is designed as a cosmetic hair removal solution, and results can vary depending on individual factors like hair type, skin sensitivity, and consistency of use. That said, we’re truly sorry it did not work for you as expected.
We’re also very concerned to hear about the burning sensation you experienced. Please discontinue use immediately if you haven’t already, and consider seeking medical advice if the irritation persists.
We would really appreciate the opportunity to look into your case and make this right. Please contact us at support@aurlux.co
with your order details so we can review and assist you further as quickly as possible.
Kind regards,
Aurlux Support Team
Shocking
Shocking! Don't bother. Mine arrived this morning and tried 2 removals and still got hairs all over and my chin is on fire!!! These were my last hope to feel like less of a man and they let me down just like every other "miracle cure"
27 March 2026
Unprompted review
Reply from Aurlux
Hi Joanne,
We’re really sorry to hear about your experience and completely understand your frustration. 💛 Our goal is always to provide safe and effective solutions, and we truly regret that our product didn’t meet your expectations.
Sometimes, especially with coarser or hormonal hair, results can take a few consistent treatments to see noticeable improvement, and skin sensitivity can vary from person to person. We definitely don’t want anyone to experience discomfort.
We’d love the chance to make this right. If you reach out to our support team at support@aurlux.co
, we can guide you on safe use, troubleshoot your experience, or assist with next steps including a refund if appropriate.
Thank you for sharing your feedback. It helps us improve and support our customers better.
Kind regards,
Aurlux Support Team
finally something my skin didnt hate...
I ordered the trilogy kit after getting fed up honestly. It actually lived up to the hype for me. My skin didnt freak out once.
17 January 2026
Unprompted review
Reply from Aurlux
Hi Ruth,
Thank you for sharing your experience! 💛 We’re so glad to hear that the Trilogy Kit worked well for you and that your skin stayed happy throughout.
It’s wonderful to know it lived up to the hype and made your hair removal experience easier!
Kind regards,
Aurlux Support Team
Never Do Business With Aurlux
Never, ever do business with this company. The product burned my face and they made it incredibly hard to cancel the subscription that they tricked me into. Returns are on you and helpdesk are very unhelpful. Don’t let this product fool you - it isn’t the answer!
26 March 2026
Unprompted review
Reply from Aurlux
Hi Laura,
We’re very sorry to hear about your experience and completely understand your frustration. 💛 Your safety and satisfaction are our top priorities, and we take feedback like this very seriously.
We want to clarify that subscriptions can always be managed or canceled through our subscription portal (https://aurlux.co/a/loop_subscriptions/get-subscription-link
) using the email address you used at checkout. Returns are required for refund verification, which is standard for many products, and our support team is here to guide you through the process every step of the way.
We would really like the chance to make this right for you. Please reach out to our support team at support@aurlux.co
, and we will personally assist with your concerns, including addressing skin safety, refund options, or subscription questions.
Kind regards,
Aurlux Support Team
my go to for dull days
I reach for the rice ampoules whenever my skin looks dull. They dont irritate me at all. Just a soft glow.
22 March 2026
Unprompted review
Reply from Aurlux
Hi Sharon,
Thank you for sharing your experience! 💛 We’re thrilled to hear that the Rice Ampoules give your skin a soft glow without irritation. It’s wonderful to know they’ve become your go-to for dull days!
Kind regards,
Aurlux Support Team
Did not work
Did not work! Gave it 2 trys on 2 different days and still the hair is still there...
Don't waste your money.
31 January 2026
Unprompted review
Reply from Aurlux
Hi Sarah,
We’re really sorry to hear that our product didn’t work as expected. 💛 We understand how frustrating this can be, especially when you’re hoping for effective results.
Sometimes, especially with coarser or hormonal hair, noticeable results can take a few consistent treatments. We’d love the chance to help you get the best possible outcome. If you reach out to our support team at support@aurlux.co
, we can guide you on safe use, troubleshoot your experience, or assist with next steps, including a refund if appropriate.
Thank you for sharing your feedback—it helps us improve and support our customers better.
Kind regards,
Aurlux Support Team
If I could give it less stars I would
If I could give it less stars I would. The product does absolutely nothing. Used correctly every 72 hours as directed and not a single thing removed. The company e-mails you consistently after purchase with promises of use it for 60 days and if it does not work, no hoops, no questions, no explanation needed, we will refund every cent! Or we take the risk so you don’t have to, try for 60 days and we will refund you if it does not work. Hahahaha! Lies lies lies! I responded to every one of these e-mails requesting my money back and they say well you have to send all the products back unopened for any refund. Soooo, how do you try it for 60 days and not open it. What a scam. DO NOT waste your time and money on this product!!!!!
23 March 2026
Unprompted review
Reply from Aurlux
Hi NB,
We’re very sorry to hear about your experience and completely understand your frustration. 💛 We take feedback like this very seriously and want to clarify our process so it’s transparent for all customers.
Our 60-day guarantee allows customers to try the product, and refunds are issued once we verify the unused portion of the items returned. This standard policy ensures that refunds are handled fairly while maintaining safety and quality standards. We absolutely do not want anyone to feel misled, and our support team is always available to guide customers through the refund process step by step.
We genuinely want to make this right. If you reach out to support@aurlux.co
, we can assist you directly with your refund or any questions about your experience.
Kind regards,
Aurlux Support Team
Reply from Aurlux
Hi Holly,
We’re very sorry to hear you’re upset. 💛 We completely understand wanting to cancel, and we want to help you as quickly as possible.
You can manage and cancel your subscription anytime through our subscription portal:
https://aurlux.co/a/loop_subscriptions/get-subscription-link
Please make sure to enter the same email address you used at checkout to access your subscription. If you run into any issues, feel free to reach out to our support team at support@aurlux.co
, and we’ll assist you right away.
Kind regards,
Aurlux Support Team
Not worth it
I would give it normal star but thats not an option.
I have suffered with PCOS for many years and have tried alot of things. This product shows up on many social media platforms raving about how its the next best thing and fixes your hair removal within the first attempt. It didnt even get all the hairs..
It has a horrible smell and it stings.. so not painless. It's no different to using veet hair removal just with the added before and after step..
21 March 2026
Unprompted review
Reply from Aurlux
Hi Maddy,
Thank you for sharing your experience. 💛 We completely understand your frustration, especially when dealing with PCOS and trying to find effective solutions. We’re very sorry that our product did not meet your expectations and caused discomfort.
Hair removal, particularly with coarser or hormonal hair, can sometimes require a few consistent treatments to see noticeable results. We always recommend following the full routine carefully, but we also understand that skin sensitivity and personal experience can vary.
We’d love the chance to help. If you’d like guidance on safe use, troubleshooting your experience, or discussing next steps including a refund, please reach out to our support team at support@aurlux.co
.
Kind regards,
Aurlux Support Team
I wish there was a zero star
I wish there was a zero star. I tested it first on my arm all was good. I put it on my face and immediately got a reaction. It burned my face and bleed in certain spots. Not even make up is covering the burn.
DONT BUY
18 March 2026
Unprompted review
Reply from Aurlux
Hi Dani,
We’re very sorry to hear about your experience. 💛 Your safety and well-being are our top priorities, and we take reports like this very seriously.
It sounds like you experienced a strong reaction, which can occasionally happen depending on skin sensitivity. We strongly recommend discontinuing use immediately and seeking medical attention if needed.
We’d like to help make this right. Please reach out to our support team at support@aurlux.co
so we can guide you on next steps, including refund options. Your feedback also helps us improve safety and support for all our customers.
Kind regards,
Aurlux Support Team
I have PCOS so hair removal is always…
I have PCOS so hair removal is always stressful. This kit actually worked without making my skin freak out. I felt calm using it which is rare.
5 March 2026
Unprompted review
Reply from Aurlux
Hi Jess,
Thank you so much for sharing your experience! 💛 We’re thrilled to hear that the kit worked for you and made the hair removal process calmer and easier—especially knowing how challenging it can be with PCOS.
Your feedback means a lot to us and helps others feel confident in trying the product safely.
Kind regards,
Aurlux Support Team
Hard pass
It just doesn’t work.did not remove a single “hormonal” hair. Don’t waste your money
1 March 2026
Unprompted review
Reply from Aurlux
Hi Carolyn,
We’re very sorry to hear that our product didn’t work as expected. 💛 We completely understand how frustrating this can be, especially when dealing with hormonal hair.
Results can sometimes take a few consistent treatments to become noticeable, and hair type and skin sensitivity can affect outcomes. We’d love the chance to help you get the best possible results. Please reach out to our support team at support@aurlux.co
for guidance, troubleshooting, or to discuss next steps including a refund if appropriate.
Kind regards,
Aurlux Support Team
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