Aurea Boutique Reviews 

3
TrustScore 3 out of 5

2.8

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2.8

Average

TrustScore 3 out of 5

3 reviews

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2.8

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(3)

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Rated 1 out of 5 stars

They never sent my package due to the…

They never sent my package due to the address being incorrect (which is not true i have things sent to this address all the time)

Then they asked me to cover the reshipping costs as some time had passed, i kept saying that was fine but they just kept writing back the same email asking for approval and never sending through the details , even though i had told them that i approved, it felt like they were just stringing me along. Weird customer service they dont read your emails properly.

Something very fishy, i didnt trust them and i just gave up, lost my money and never got my item

5 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not shop with this business

Do not shop with this business. Ordered a knit set in brown, but was sent in black. Contacted customer team and have been going back and forth on emails for over a week. Asking for multiple photos to review, not responding in a timely manner and informing me that they do not cover the cost of returns. Acting like I am asking for a change of mind return when I just want the correct product that I ordered and paid for. Tried to offer me a 10% refund to keep the incorrect colour. After a week of emails, most recent response is asking for photos again and acting like they haven’t read any of the previous emails. Worst customer service and ridiculous that they are not taking responsibility and resolving an issue/mistake on their behalf.

16 May 2025
Unprompted review

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