I was pleasantly surprised to receive a prompt, detailed reply by your representative. The email was courteous. My only concern was that it mentioned my bracelet as being gold. I wanted a rose gol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
Company replied
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company replied
Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
Company replied
Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quickly resolved a replacement issue…
Quickly resolved a replacement issue and super fast shipping! Kudos!
20 April 2026
Reply from Aurate New York
Hi Tonya,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Juju,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
I need the order canceled
I need the order canceled. My granddaughter’s wedding is May 15th!!!! Earrings won’t arrive in time! Please refund my money!!!
Claudia
21 April 2026
Unprompted review
Reply from Aurate New York
Hi Claudia,
We’re sorry to see this review, as your order was canceled and refunded on the same day you reached out to us.
We completely understand the urgency given your granddaughter’s wedding, which is why our team acted right away to process your request as quickly as possible.
For future reference, our customer care team is always here to help and resolve time-sensitive requests via email.
The A-Team
Reply from Aurate New York
Hi there,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Excellent and efficient customer service experience!
21 April 2026
Reply from Aurate New York
Hi Marissa,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Immediate reply that was personal
Immediate reply that was personal, professional and extremely helpful!
21 April 2026
Reply from Aurate New York
Hi C,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Nina,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Prompt response and my issue was…
Prompt response and my issue was addressed. Very professional.
19 April 2026
Reply from Aurate New York
Hi Indrani,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Michelle,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
I have no idea how my initial Aurate…
I have no idea how my initial Aurate order got re-directed mid-shipment from my home in California to someone in New Hampshire, but I did get the earrings I wanted a few days later than expected. Very, very happy; the earrings are beautiful. I had ordered two more pairs of earrings shortly after I placed the first order and am looking forward to receiving them.
18 April 2026
Reply from Aurate New York
Hi Reese,
Thank you for taking the time to leave us a review. We truly appreciate your words and are delighted to hear you are enjoying your gold!
We look forward to seeing you back soon! 😊
All the best,
The A-Team
Beautiful necklace
So beautiful. I love my sensu necklace. The quality is amazing. Another stunning purchase from Aurate.
10 January 2026
Reply from Aurate New York
Hi Renee,
Thank you for taking the time to leave us a review. We truly appreciate your words and are delighted to hear you are enjoying your gold!
We look forward to seeing you back soon! 😊
All the best,
The A-Team
Fast and friendly service
Fast, friendly service. Great at handling a shipping problem. Highly recommend!
11 April 2026
Reply from Aurate New York
Hi Kirk,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Amazing customer service standing by…
Amazing customer service standing by their great quality products.
24 March 2026
Reply from Aurate New York
Hi there,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Chrysse,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Reply from Aurate New York
Hi Ruyi,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Very responsive and helpful.
14 April 2026
Reply from Aurate New York
Hi there,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Pretty terrible customer service
Pretty terrible customer service. I ordered hoops from them and they freaking took five weeks and it came defective. Thankfully I was able to find the hoop that fell off due to their defect. On top of it they expext me to ship back the defective hoop and then they will ship me the new hoop in another five weeks which is just pathetic.
13 April 2026
Unprompted review
Reply from Aurate New York
Hi Vandita,
Thank you for sharing your experience. We’re really sorry to hear about the delay and that your hoops arrived defective, that’s understandably frustrating.
This particular piece is made to order, which is why it requires additional time to produce. That said, receiving an item with a defect after that wait is not the experience we want for you. We appreciate you sending the piece back so our team can review it and ensure your replacement is made properly.
Please know we’re doing everything we can to move your replacement along as quickly as possible and get it out to you as soon as it’s ready.
The A-Team
Excellent customer service.
11 April 2026
Reply from Aurate New York
Hi Wendy,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Don’t sleep on the repair/polishing service through warranty
Sent in a pair of earrings and 2 rings for repair and polishing. Items were returned to me fairly quickly and looked brand new! Love that this is an option under the warranty!
17 March 2026
Reply from Aurate New York
Hi Ali,
Thank you so much for sharing your experience! We’re thrilled to hear that your earrings and rings came back looking like new and that the process was quick and seamless for you.
It means a lot to know you’re enjoying the repair service under our warranty; we’re always here to help keep your pieces looking their best!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Anthony,
Thank you for taking the time to share your feedback; we truly appreciate it. Hearing your thoughts on both our product quality and customer service means a lot to us, as it helps us continue to improve and provide the best experience possible.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
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