Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
Company replied
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company replied
Aurate is not just great jewelry the service is so good - they are always responsive about any query or question and resolves anything very quickly. thank you so much Aurate, I can't stop buying yo... See more
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Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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super fast and very helpful!
12 July 2026
Reply from Aurate New York
Hi Rebecca,
Thank you for your kind feedback!
We're so happy to hear that our team was able to assist you quickly and provide helpful support. We truly appreciate you taking the time to share your experience and are grateful for your support.
Thank you for choosing Aurate—we’re always here to help!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
super fast response
super fast response. i was hoping aurate would fix my ring but instead they offered to replace it! they got back to me and provided a solution within one hour!
11 July 2026
Reply from Aurate New York
Hi Monica,
Thank you so much for sharing your experience!
We're thrilled to hear that our team was able to respond quickly and provide a solution that exceeded your expectations. We're glad we could assist with replacing your ring and make the process as smooth as possible.
Providing timely and thoughtful support is very important to us, and we truly appreciate your kind words. Thank you for choosing Aurate—we’re always here to help!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
I was disappointed that an item in this…
I was disappointed that an item in this box was identical to an item from a prior box.
20 June 2026
Reply from Aurate New York
Hi Rita,
Thank you for taking the time to share your feedback. We're sorry to hear that you received an item that was identical to one from a previous Mystery Box. We completely understand how disappointing that must have been, and we appreciate you bringing it to our attention.
Your feedback is valuable to us, and we'll be sure to share it with our team as we continue working to improve the Mystery Box experience for our customers.
Thank you again for your support.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
So helpful and easy to communicate with
5 July 2026
Reply from Aurate New York
Hi Katerina,
Thank you for your kind feedback!
We're so happy to hear that our team was helpful and easy to communicate with. We always strive to make every interaction as smooth and enjoyable as possible.
We truly appreciate you taking the time to share your experience, and thank you for your support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Great!
The support team member I chatted with was very pleasant, understanding and helpful. Thank you!
8 July 2026
Reply from Aurate New York
Hi Marie,
Thank you so much for your kind feedback!
We're delighted to hear that our support team member was pleasant, understanding, and helpful throughout your experience. Providing thoughtful and caring assistance is something we truly value, and we're so glad we could help.
We appreciate you taking the time to share your experience and thank you for your support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi David,
Thank you for taking the time to share your feedback!
We're happy to hear that our team was able to respond quickly and resolve your concern. Providing timely and helpful support is always our goal, and we truly appreciate your kind words.
Thank you again for your support—we’re always here if you need anything in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Malfunction
Hi! I reached out about a malfunction in my bracelet and no one has responded.
7 July 2026
Reply from Aurate New York
Hi Allie,
Thank you for your review. We're sorry to hear about your experience.
After checking on our end, we can see that your concern has already been addressed by our team.
Thank you for your patience, and we appreciate the opportunity to assist you.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Very helpful with all the questions I…
Very helpful with all the questions I had and specific requests!
5 July 2026
Reply from Aurate New York
Hi Juljana,
Thank you so much for your kind feedback!
We're so glad to hear that our team was able to assist you and address all your questions and specific requests. Providing clear, helpful, and attentive support is always our goal, and it means a lot to know we delivered on that for you.
We truly appreciate you taking the time to share your experience, and we look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Annabel,
Thank you so much for your kind words!
We're thrilled to hear that you had an amazing experience with our team. Providing helpful, responsive, and thoughtful support is always our goal, and your feedback truly means a lot to us.
We really appreciate you taking the time to share your experience, and we look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Charlene,
Thank you so much for taking the time to leave us a review, and so sorry to hear that!
Please be assured that your feedback has been forwarded to the relevant department for further review. Your insights are essential to helping us grow and enhance the expectations of our customers.
Looking into your order, we can confirm you were able to start a return. We wish to see you back soon!
Feel free to shoot us an email at care@auratenewyork.com or use our live chat service from Monday-Friday 10 am - 6 pm EST If you need any assistance with your gold - happy to help!
All the best,
The A-Team
Reply from Aurate New York
Hi Neha,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Horrible Customer Service
I purchased a pair of earrings for my 30th birthday back in April. After notifying Aurate that the item didn't ship on time, I was promised 3 different ESDs that weren't met. I asked for a refund and the item magically shipped. However, upon arrival now 3 months after the order was placed, the earrings were clearly different and obviously wrong/rushed. Their communication and customer service were atrocious. This was not the first order through them but it will certainly be the last. They also have deleted any review I have submitted for the item and seem to only be keeping 4 or 5 stars reviews.
23 June 2026
Unprompted review
Reply from Aurate New York
Hi Abby,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience with your order.
What you’ve described is not the experience we aim to provide, and we sincerely apologize for the inconvenience and disappointment this has caused you.
We also take your concerns regarding communication and review visibility very seriously. We want to be transparent that we do not remove customer reviews based on rating, and all feedback—positive or negative—is important to us as it helps us improve.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Response time
26 June 2026
Reply from Aurate New York
Hi Jessica,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Very responsive and helpful.
25 June 2026
Reply from Aurate New York
Hi Lucy,
Thank you so much for your kind feedback!
We're so glad to hear that you found our team responsive and helpful. Providing a smooth and supportive experience is always our goal, and we truly appreciate you taking the time to share your thoughts.
We look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Excellent customer service
Excellent customer service! I had a billing issue with an order on a Sunday of a holiday week and I still got an immediate reply and assistance in a resolution. Some of the best customer service I’ve ever received! Great job Aurate!
28 June 2026
Reply from Aurate New York
Hi Cynthia,
Thank you so much for your kind words!
We're so glad to hear that our team was able to assist you quickly, even during a busy holiday weekend. Providing prompt and reliable support is something we truly strive for, and it means a lot to know we could help resolve your billing issue smoothly.
We really appreciate you taking the time to share your experience and your support for Aurate. We look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Aurate is Tops
I have to say Aurate NY is an absolutely amazing company to do business with. Their jewelry and designs are beautiful the prices are extremely fair and the quality of their jewelry is remarkable. Their customer service is beyond belief. I’d like to mention one of their fantastic account reps, Kimberly who responded quickly to an issue I had replaced the piece once I returned the item no questions asked. Very rare these days to find a company so willing to be that dedicated to their customers. I would recommend Aurate to anyone looking for quality made jewelry at affordable prices and excellent customer service.
28 June 2026
Reply from Aurate New York
Hi Samantha,
Thank you so much for your incredibly kind and thoughtful review!
We're truly honored by your wonderful feedback and are delighted to hear that you've had such a positive experience with both our jewelry and our customer service. It means so much to us that you appreciate the quality, craftsmanship, and value we strive to provide.
We're especially grateful for your kind words about our team. We'll be sure to share your feedback with her—she'll be thrilled to know she made such a positive impact. Providing thoughtful, personalized support is something we take great pride in, and we're so glad we could resolve your concern smoothly.
Thank you for your trust, your recommendation, and for choosing Aurate. We look forward to creating many more beautiful pieces for you in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Very helpful customer service!
Very responsive customer service helped ship out product early so I could get before an event!
27 June 2026
Reply from Aurate New York
Hi Meg,
Thank you so much for your wonderful review!
We're thrilled to hear that our team was able to help expedite your order so it arrived in time for your event. Knowing we could make that happen for you truly means a lot to us.
Thank you for choosing Aurate. We hope you love your new piece, and we look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Good Customer Service
Customer service was fast and responsive when it came to a sudden cancellation of my order.
25 June 2026
Reply from Aurate New York
Hi Fabio,
Thank you so much for taking the time to share your experience!
We're glad our team was able to assist you quickly and make the cancellation process as smooth as possible. Providing timely and responsive support is always our goal.
We truly appreciate your feedback and hope we'll have the opportunity to help you again in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
When I needed to adjust my open order
When I needed to adjust my open order, the team at Aurate was extremely helpful and fulfilled my request in a timely manner. Definitely will be making more purchases with them in the future!
26 June 2026
Reply from Aurate New York
Hi Grady,
Thank you so much for your kind words! We're delighted to hear that our team was able to assist with your order adjustment and make the process smooth and timely for you.
Your support truly means a lot to us, and we're so grateful you chose us. We can't wait to help you find your next favorite piece, and we look forward to serving you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Nicolas,
Thank you so much for your wonderful review!
We're thrilled to hear that our team was able to provide such a positive experience. We'll be sure to share your kind words with her and the rest of the A-Team—they'll be delighted to know their efforts made a difference.
Providing exceptional support is always our goal, and we're grateful for your recognition and 5-star rating. Thank you for choosing AUrate, and we look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
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