I was pleasantly surprised to receive a prompt, detailed reply by your representative. The email was courteous. My only concern was that it mentioned my bracelet as being gold. I wanted a rose gol... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
Company replied
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company replied
Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
Company replied
Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did NOT provide any useful information…
I placed my first order on 3/26 and did not receive any status updates until 3/31! And that's only because I sent them an email asking for status, which, by the way, took them 3 days to respond to! When I finally got a response, the agent did NOT provide any useful information whatsoever! Basically, all they said is that they'll look into it! USELESS!
31 March 2026
Reply from Aurate New York
Hi Miri,
Thank you for sharing your experience with us. We’re truly sorry to hear about the delay in updates and the frustration this caused; it’s absolutely not the experience we want for our customers.
We also understand how disappointing it must have felt to not receive a timely or helpful response when you reached out, and we sincerely apologize for that. Your feedback is important to us, and we’ll be sure to share it with our team as we continue working to improve both our response times and the quality of support we provide.
We appreciate you bringing this to our attention.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Good, not great
So, ultimately the customer service was good, but when I reached out initially and just wanted to exchange a 7 inch bracelet for a 6 inch, I got a Pat answer from someone saying that it was outside your 15 day window. If the person would’ve read what I wanted and processed what I was asking for, it would’ve been a five star experience. I love your products, but was a little disappointed in that initial response.
30 March 2026
Reply from Aurate New York
Hi Ellie,
Thank you so much for your feedback; we truly appreciate you taking the time to share your experience.
I’m really glad to hear that our team was able to assist you overall, but I’m sorry for the initial confusion and that your request wasn’t fully understood right away. That’s certainly not the experience we aim to provide, and your feedback is incredibly helpful in making sure we continue to improve.
We’re so happy to hear that you love our products, and we truly appreciate your understanding.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Great designs and customer service
Love this brand, it's designs and its excellent customer service!
31 March 2026
Reply from Aurate New York
Hi Vasudha,
Thank you so much for your kind words! We’re thrilled to hear that you love our designs and had a great experience with our team. Your support means the world to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Mark,
Thank you so much for your kind feedback! We’re glad to hear that our team was able to assist you quickly. We truly appreciate your support and look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Naima,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
📬 Shitty delivery service 🖕USPS 👎
I'm still waiting to receive my item sadly to say. It was supposed to arrive today 03/28/2026 but sadly to say you all use USPS which is the worst 😞 way to send ppl their items FEDEX/ UPS would never take as long as USPS shitty delivery service. They don't deliver mail on Sunday so that's out of the question. Now I'm stuck hoping and praying that it comes Monday. Bottom line get a better delivery service cause USPS suck and that's why I'm giving you guys no stars 😤🖕👎 I'm pissed 😡😡😡😡😡
28 March 2026
Reply from Aurate New York
Hi Lawand,
Thank you for your feedback, and I’m truly sorry to hear about the delay with your delivery. We completely understand how frustrating this situation must be, especially when you were expecting your item sooner. We appreciate you bringing this to our attention.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Amazing customer service and very quick…
Amazing customer service and very quick to respond.
28 March 2026
Reply from Aurate New York
Hi Matt,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to assist you quickly and provide a positive experience. Your feedback means a lot to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Great company
This company is great. Their customer service responds in a timely manner and excellent way. I’m very satisfied.
26 March 2026
Reply from Aurate New York
Hi Claudia,
We’re thrilled to hear that you had a great experience with us! Our team strives to provide timely and attentive support, and we’re so glad it made a difference. Thank you for sharing your feedback; we truly appreciate it!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Customer service was superb
Customer service was superb! Responded within reasonable time frame with answers to my requests and took care of it without needing to go back and forth.
27 March 2026
Reply from Aurate New York
Hi Helen,
We’re so glad to hear that your experience with our customer service was superb! Our team strives to respond promptly and efficiently, making sure your requests are handled smoothly without unnecessary back-and-forth.
Thank you for taking the time to share your feedback; we truly appreciate it!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Quick and Thoughtful Support
The team was very helpful and responsive. They took the time to review my case and kindly provided a prepaid return label. I really appreciate the support—thank you!
26 March 2026
Reply from Aurate New York
Hi Jooseon,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was helpful and responsive, and that the return process was made easy. It’s always our goal to make things smooth and stress-free for our customers, and we’re so glad we could assist.
We truly appreciate your kind words and look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
I got the wrong size and customer…
I got the wrong size and customer service was very helpful!
18 March 2026
Reply from Aurate New York
Hi Anne,
Thank you so much for sharing your experience! We’re thrilled to hear that our team could help get the right size for you. Your satisfaction is our top priority, and it’s wonderful to know we could make the process smooth and easy.
We hope you love your piece, and we look forward to assisting you again whenever you need.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Aurate New York
Aurate New York, has incredible customer service! They were extremely patient and attentive when I reached out to them for support. The Aquamarine Necklace and Tennis Bracelet I purchased from them was breathtaking! So happy I went on their website and will definitely be going back. If you are looking for expressive jewelry and vibrant colors, please shop Aurate New York!
23 March 2026
Reply from Aurate New York
Hi Miraca,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had a great experience with our team and that you’re loving your Aquamarine Necklace and Tennis Bracelet; what beautiful choices!
It truly means a lot to us that you took the time to share this, and we’re so happy to know you’ll be coming back. We can’t wait to help you find your next favorite piece!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
would give 6 stars if i could
Every person who helped me gave me quick and 5 star service. Will definitely order again from you!
21 March 2026
Reply from Aurate New York
Hi Shayla,
Thank you so much for sharing your experience!
We’re delighted to hear that every interaction you had with our team was quick and top-notch. Your kind words mean a lot to us, and we can’t wait to assist you with your next order. Looking forward to welcoming you back soon!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Thuy,
Thank you for taking the time to provide us with your valuable feedback regarding your piece. We greatly appreciate your input and the opportunity to improve your experience.
Please be assured that your feedback has been forwarded to the relevant department for further review. Your insights are essential to helping us grow and enhance the expectations of our customers.
Looking into your order, I see that we are currently handling your concern. You will hear from us soon!
If there is any additional information you'd like to add or have any other concern with your gold, please feel free to shoot us an email at care@auratenewyork.com or use our live chat service from Monday-Friday, 10 am - 6 pm EST.
All the best,
The A-Team
Top notch customer service received
Kimberly was awesome! She answered my questions very quickly and made it so easy to solve my issues. I'm a big fan of their brand and customer service thanks to this experience.
16 March 2026
Reply from Aurate New York
Hi Sheena,
Thank you so much for your kind words!
We’re thrilled to hear that our team was able to answer your questions quickly and make resolving your issue easy. It means a lot to us that your experience has strengthened your appreciation for our brand and customer service. We truly value your support and look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Customer service is fantastic.
18 March 2026
Reply from Aurate New York
Hi Krystal,
Thank you so much for your kind words!
We’re thrilled to hear you had a great experience with our customer service; our team works hard to provide the best support possible, so this truly means a lot.
We appreciate your support and look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Excellent customer service
Excellent customer service! I needed to change my shipping address mid-order and it was handled quickly and efficiently.
18 March 2026
Reply from Aurate New York
Hi Angela,
Thank you so much for your kind words!
We’re so glad to hear that our team was able to assist you quickly with updating your shipping address and make the process smooth and hassle-free. Providing efficient and reliable service is always our goal, so it truly means a lot to know we delivered that for you.
We really appreciate your support and hope you love your piece!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
exchange easy great communication
Product was great order a 16" tennis necklace but that wasn't quite right. asked to exchange. exchange no problem, team was quick to communicate and make the return easy. immediately bought the 17' model. very professional and easy to work with...
14 March 2026
Reply from Aurate New York
Hi Bret,
Thank you so much for your kind words! We’re thrilled to hear that you loved the necklace and that our team was able to make the exchange process smooth and easy for you. It truly means a lot to hear that you had a positive experience with both our product and customer service.
We appreciate your support and hope you enjoy your necklace for years to come!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Great earrings!
I love my earrings. I’m very satisfied with the quality and craftsmanship.
13 March 2026
Reply from Aurate New York
Hi Patricia,
Thank you so much for your kind feedback! We’re thrilled to hear that you love your earrings and are happy with the quality and craftsmanship.
We truly appreciate your support and look forward to helping you find more pieces you’ll enjoy!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Thank you for making the process to…
Thank you for making the process to update my email so easy!
16 March 2026
Reply from Aurate New York
Hi Chelsea,
Thank you so much for your kind words! We’re glad to hear that updating your email was a smooth and easy process. Making things simple and hassle-free for our customers is always our goal, and we’re happy it made a positive difference for you.
We look forward to assisting you again whenever you need us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.