Aura Reviews 

Aura created a subscription under a misspelled version of my email, which meant I never received receipts, renewal notices, or any way to access the account. I had no idea the subscription existed until they told me in a separate conversation a year later.
Even after acknowledging the typo, Aura refused to refund the charge—claiming it was "outside their refund window" despite the fact that the account was never accessible or used.
Extremely disappointing and not a trustworthy billing practice.

Had a great experience with the support team at Aura, they were responsive and resolved my issue immediately. Love the app and the support you receive! Thank you!

I love the app, I have found many good options for sleep hypnosis and meditation. I like that you can choose your own background noises and adjust their volume, as well. I recently reached out to customer service, they were prompt in their reply, very helpful, and gave me all necessary information.

I love the AURA app! I am grateful for the wide range of choices available. The AURA app contributes to the every day beauty and well-being. Also, the customer service is great!

I tried their 7 day trial and cancelled on the 7th day before midnight. They still charged me $107.34 for a full-year subscription, despite my account no longer existing!

My wife wanted to try the app on the family plan. She hadn't realised she'd tried it once before. As soon as she went to install it, it instantly charged our account. We don't have money for this so we asked for a refund. After days of back and forth with Apple and Aura we were denied and told it was not feasible.

Not a chance to talk to a human being, just some abmient and faceless digital interaction. This hasn't made our mental health any better. We should have stuck with Insight Timer which is more customer forward and has business practices more attuned to mental health instead of commerce. Very dissapointing.
All in all, not worth spending £60 a year for.

I received a reply to my concern very quickly. The person(s) who replied were very helpful and concerned. The issue was resolved in a quick and positive way. Thank you so much!

I signed up on the trial and used it. However, I can’t afford it st the moment. When I was billed for the year, i asked to cancel. Customer service was so helpful. I will get it back when my medical expenses level off.

Hello, my name is Jane. I have worked in Natural Medicine after suffering a spinal injury and began studying a Science Degree, over 35 years ago! Eleven years ago, I got breast cancer and retired and moved north to QLD, Australia. I used Aura during my Chemotherapy and decided to become a premium member. I have meditated daily with Aura for 2850 days which is nearly 8 yrs! Aura is amazing value for money and I have experienced its growth over the years. My day starts with the quote " Be kind whenever possible... it is always possible" Dalai Lama! I have many playlists I have developed for sleep, anxiety, joy, pain, friendship, family and so on! I can access Meditation, ASMR, Series, Coaching, Hypnosis, Emotions, Sounds, Therapy Breath work, Music, Programs, Series, New and Popular issues, Sound Healing and Podcasts, Health Coaching Favourites, Challenges, ... seriously what more would I want? I have tried a few other apps but none compared to the detailed and relevant information that Aura brings to my life. I have built resistance, understanding, love for myself, I sleep better, I'm calmer, and genuinely feel really happy and grateful!
I would be so sad to not have Aura in my life. The team at Aura are always there to help, a email away. I recently wrote to them to thank the team for providing me with such a great tool for my mental and physical health. Sincerely thank you!

Most incredible full body massage. I suffer with PGP and Leah knew exactly how to target the affected area. Exactly what I needed to relieve my stress! Topped off with a lovely herbal tea at the end. Highly recommend!

I have never been a good sleeper even with my sleep medication. Aura has sleep stories. Really!! I want to learn how to meditate. Aura has meditations at any level. Oh and Yoga too! And Music....

Worth using! Highly recommend.
I suspect that some of the 1 star reviews are mistakenly reported for another company with the same name who offers identity protection services.
THIS Aura app is for wellness and has helped me relax and sleep better, and reduce anxiety over the past several months of use.

Aura refunded my subscription due my problems, i am very thankful, custumer experience is very good! ❤️

I have recently started using the app and have found it to be quite useful. I feel that while it may lack certain aspects that you may find in HeadSpace or Calm, there are still a lot of positives. My only critique at the moment is there should be more accessible ways to cancel your subscription or change them rather than having to email, however that being said, the customer support team was extremely prompt and helpful. Ellora replied to my email and made the required adjustments, I was very impressed and look forward to my journey with Aura Health!

I started to think positively about all the problems and treat them as part of everybody's life.

I believe the Aura App to be truly great. Me and My Wife have been using it for some time and the customer support staff are always on quick response via email for any queries or issues that may or may not arise. Many thanks again team.

Do not download this app! Like all your one star reviews I feel totally fooled by this app. My bank account shows 129€ charged and I seem to have no way of contacting this company. My first thought was that I had been charged twice and even before the “free trial” was over. I am now deleting it and will be down 129€. A most expensive lesson.

I’ve been using the Aura Health app on and off for about four years, mainly for sleep sounds and guided meditations. It’s been a consistent, calming tool whenever I need help winding down at night or resetting during a stressful day.

The variety of content—from nature sounds to sleep stories to quick breathing exercises—makes it easy to find something that works in the moment. I also like that it’s not overly pushy with notifications or upsells like some wellness apps.

I’ve noticed some reviews mentioning poor customer support, but personally I haven’t had any negative experiences. On the few occasions I reached out, responses were reasonable and helpful.

One suggestion: it would be great if they offered the ability to pause a subscription during breaks. Since I tend to use it in waves depending on what’s going on in life, more flexible billing options could make it even easier to stick with long-term.

If you’re looking for a flexible app for sleep and mindfulness that you can dip in and out of as needed, Aura is worth trying.

I do not have this app. I received a receipt for a billing that paid for a full year subscription. This is spam

Terrible customer service. Signed up for a free trial and they took $129 off of me without warning. I asked to have this refunded and they have ignored my emails and been very vague. A lot do people have had similar issues so clearly this is a scam.
Do not download this app!