Aura - Digital Security Reviews 1,042

Great coverage
They speak english and understood what my question was and corrected the issue

Very easy to navigate and use. I have a lot going on and you guys are nailing it! Thank you!

Andrea is exactly the person you Hope you’ll get when you have to call customer service regarding a problem or a concern. She’s the epitome of a great customer service rep. She’s an incisive listener, a clear and concise communicator, polite, cordial, and totally dedicated to solving my problems and concerns. I wish I could clone her for the future of any contacts with customer service people with any company. The fact that she is with your company, makes your company look that much better.

So far no problems, everything ok.

Been with Aura for a few years now. I have a family plan that is supposed to protect my kids as well. My daughter just turned 18 and opened her own credit and checking account and requested a credit card. We got no notification of her SSN used, account opening etc. I contacted Aura but the customer service representative was not helpful, he kept making upo excuses and then said becuase my daughter turned 18 he cannot give me any information. This is a family plan and no one in our family was notified. Aura is selling you this plans but your kids have ZERO protection. Do not waste your money. This company is a scam. Somehow Trust pilot seems to show good reviews, but if you read BBB and Reddit you will have a more realistic view. So disappointing.

They are supposed to protect from identity theft, but someone stole my identity and signed up for the account and they couldn't detect it so I canceled it. now, 2 years later they are still trying to bill me even though i canceled it 2 years ago and got a confirmation number. Whole service is a fraud

Update, 3 days later. No cancelation confirmation number was sent. the phone in the response on here is a dead number, and I'm still getting harassed about updating my payment info. 2 years. and now today they are gaslighting me telling me that I keep signing up. I have not used the service since DEC 2023, 2 years ago. I quit using it because the quality of the service was below expectations, and when i asked why i couldn't connect to my bank accounts or credit card accounts when using their VPN, they told me thats not what a VPN is for. the specific reason for offering a VPN is to keep data safe when doing stuff like banking and card payments. So technically thats a self admission that their service does not perform as advertised. Good customer service doesn't gaslight the consumer, and then pretend to be protecting the security of private information.

If someone else is reopening my account, that further proves their service is not secure at all !!!

Beware, this brand sponsors an influencer called Kurt Caz that meets far-right organisation leaders ands spread hateful messages and narrative about immigrants in rage bait content in Youtube and Instagram.

I’ve been using Aura for a while now, and I’m genuinely impressed with the breadth of services they provide. It feels like an all-in-one solution for digital security and peace of mind.

Pros:
⦁ Data Broker Removal Service: Aura actively works to remove my personal information from data broker sites, which gives me confidence that my privacy is being protected.
⦁ VPN: The built-in VPN is fast, reliable, and ensures my browsing stays private whether I’m at home or on public Wi-Fi.
⦁ Antivirus: Their antivirus protection runs smoothly in the background without slowing down my system, keeping me safe from malware and other threats.
⦁ Identity Monitoring: Aura’s identity monitoring is thorough, alerting me quickly to any suspicious activity or potential breaches.
⦁ Password Management: Having a password manager integrated into the platform is convenient, helping me keep track of my credentials securely.
⦁ Customer Support: Their support team, based in the USA, is responsive, knowledgeable, and genuinely helpful whenever I’ve had questions.

Con:
The only area I’d like to see improved is the password management feature. While it works well in most cases, I’ve noticed that it doesn’t function smoothly on a small number of websites I use frequently. This sometimes forces me to switch between apps on my mobile, to copy/paste credentials, or log into Aura on a separate browser tab to copy/paste login info when using my computer. It is also worthy to mention that very rarely the mobile app nor the browser extension will offer to add verification codes for websites which forces me to use an backup app for these. Enhancing this feature to cover more sites seamlessly would make Aura truly flawless.

Overall:
Aura provides an impressive suite of tools that safeguard nearly every aspect of online safety, all supported by a stellar customer service team. The platform already shines with its ease of use and comprehensive features, and I’m confident that as the password manager continues to evolve, it will make Aura an even stronger all-in-one solution. For now, I’m happy to give them 5 stars—their services, support, and user-friendly design truly stand out today.

Been with Aura for a few years now. Signed up at 120. A year. Received an email earlier this month for renewal and seen i was going to be charged 199. Seeing that they advertise on the internet for 120, I had people call and was quoted 120. So, I called and inquired why my subscription went up, not down for being a loyal customer and was told that prices are subject to change!! What? After numerous calls and speaking with different representatives I was told I would be renewed for the 120 which by the way I was told was on Dec 16. A member from their " loyalty" team said that I would be charged 108. If I renewed before then. We'll, today is Dec, 14 and received an email that my renewal was successfull.
I wasn't charged the 108, or the 120, not even 199. But 211. MORE then what was told to me and BEFORE my renewal date they told me was DEC 16.
These people are scammers! Trust pilot seems to show good reviews but BBB doesnt!! Reddit doesn't either!!!

Anytime I have encountered an issue, you have been there; customer service (even if just through searching through the app), the answers are readily available. I'm alerted to fraud, needed updates and follow through with fraud department (Awesome).
I feel safe with Aura.
Thank you guys for everything.

So efficient friendly knowledgeable

Terrible insurance company, my son went 40 in 30 thinking it was a 40 and his insurance got banned. He all so had a score of 80 so this shows that his driving habits are good. Aura is an absolute scam AVOID AVOID AVOID!

Very good customer service and support. Very easy to use. No hassles getting to your account

Been so many attempts on my identity I needed to do something and discover ed Aura. It is great they keep me updated on everything if I have a question they r there to help. I feel more at ease knowing someone is out there helping me.

Quick real time experience

I find this program to be easy to use and I love the warnings about finding my information on the dark web, and it gives you detailed instructions on how to protect yourself against your stolen information and remove your personal identity data.

Customer Service help is ABSOLUTELY THE BEST. I lacked certain "tech" skills in activating account and AURA was spot on with set up support.

Juanita, thank you you did an excellent job. I was freaking out. I didn’t know where to start, but you made the process so simple. I would definitely recommend this application to my family and friends. I want to thank the whole team of AURA for assisting me.

Jannet was super helpful and made me feel like I was taking the necessary steps to protect myself and my personal information after my identity fraud

BEST CUSTOMER SERVICE. A company that values its customers. Just signed up and called twice with questions. Both time I got someone in the U.S. who didn't waste time like those overseas call centers, adressed the issue and found a solution. Wow. Hard to find someone that good nowadays.