Augmentive Reviews 217

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's kindness, empathy, and professionalism, making them feel heard and supported. The customer service is frequently praised for being attentive, understanding, and creating a safe space for discussions. Many people appreciate the clear explanations and the personalized approach to their concerns, which helps them feel at ease. The service itself is described as efficient and easy to use, with a quick booking process and timely appointments. Reviewers also value the comprehensive assessments and the clear guidance provided for next steps and treatment plans. However, some customers also noted a slight issue with a handover, though this did not detract from their overall positive experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional care and support... See more

Service

Customers had positive experiences with service, often describing it as efficient, professional, and... See more

User experience

People report positive experiences with the user experience, often highlighting the ease of use and the... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first interaction with Augmentive I felt positive and confident. Dr Eappen's assistant Debra was friendly and efficient and helped me when I had a few questions. The session with Dr Eappen wa... See more

Company replied

Rated 5 out of 5 stars

I had a video call with Dr Sawhney and cannot recommend her highly enough. She was incredibly kind, attentive, and thoughtful throughout our conversation, creating a safe and supportive space from the... See more

Company replied

Rated 5 out of 5 stars

Dr Sawnhey was thorough, sympathetic, listened well and did her best to put me at ease throughout our conversation. She was patient with me, yet kept focused on the gaol and gently guided the conversa... See more

Company replied

Rated 5 out of 5 stars

Dr Eappen was incredibly kind and patient, explained everything to me clearly, allowing time for questions. This is something I’ve struggled with my whole life and not knowing what it was has been imm... See more

Company replied


Company details

  1. Mental Health Service

Written by the company

We provide quick access to personalised mental health support. Augmentive's online ecosystem empowers individuals to both build and maintain positive mental wellbeing. You have over 1,000 mental health professionals at your finger tips. It is easy to both navigate and access support from the diverse range of specialists which includes therapists, clinical psychologists, psychiatrists and many other specialists. They specialise in a wide range of issues including anxiety, depression, stress and ADHD.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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1-star

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Rated 5 out of 5 stars

Dr Kalpana

Dr Kalpana was very approachable with excellent communication skills which made us feel at ease. I would happily recommend an assessment with her.

25 July 2025
Unprompted review
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Reply from Augmentive

Thank you so much for your lovely review! Dr Dein is delighted that you had such a good experience and that you would recommend her to others.

Best wishes
Sarah

Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional, she made me feel comfortable enough to express my condition freely. She also gave very good feedback and information, and I would definitely recommend her to others.

25 July 2025
Unprompted review
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Reply from Augmentive

Dear Gabriel

Thank you for sharing such kind words about your assessment with Dr Sachdeva-Mohan. We are delighted to hear that you felt at ease to speak openly and that the feedback provided was valuable.

We greatly appreciate your recommendation and your trust in our care. Should you need any further assistance, please know we are here to help.

Best wishes

Sarah

Rated 5 out of 5 stars

Fantastic service

Fantastic service, Dr Kalpana was incredibly helpful. She explained the process thoroughly and made me feel at ease. So grateful for her time & advice thank you so much !

24 July 2025
Unprompted review
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Reply from Augmentive

Dear Shakeil

Thank you for your generous feedback. We are delighted that your experience with Dr Kalpana was so positive and that she made you feel at ease.

We are grateful for your trust and kind words. Should you have any further questions or need additional support, please do not hesitate to let us know.

Best wishes

Sarah

Rated 5 out of 5 stars

Simple process and thorough diagnosis and treatment

Dr Eappen is very thorough and kind. The whole Augmentive process has been very easy to deal with. They are keeping my GP informed of every session. Dr Eappen's PA Debra is also very kind and helpful

23 July 2025
Unprompted review
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Reply from Augmentive

Dear Kelly

Thank you for sharing your feedback about your experience with Augmentive. We are delighted to hear that you found our process straightforward and that Dr Eappen’s thorough, compassionate care met your needs. Coordinating with your GP is a key part of our commitment to seamless, integrated support, so it is reassuring to know this aspect has been helpful to you.

I will be sure to pass along your kind words to Dr Eappen and to Debra—your acknowledgement of their professionalism and kindness means a great deal to them and to our entire team.

If there is anything further we can do to assist you, please do not hesitate to let us know. We appreciate your trust in our service and are here whenever you need us.

Best wishes

Sarah

Rated 5 out of 5 stars

Dr Sadiq was an excellent listener

Dr Sadiq was an excellent listener and summarised the case really well, he spent a great deal of time talking to us and we would really recommend his practice

30 May 2025
Unprompted review
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Reply from Augmentive

Dear Mrs Rowlands

Thank you for taking the time to share your feedback about your experience with Dr Sadiq. We are delighted that Dr Sadiq’s expertise provided the clarity and support you needed. His dedication to spending meaningful time with each client is something we value greatly.

We sincerely appreciate your recommendation. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best wishes

Sarah

Rated 5 out of 5 stars

I had the pleasure of an appointment…

I had the pleasure of an appointment with Dr Johnny Iyiola and I couldn't recommend him more highly. I had long suspected I had ADHD (I'm now 40) and finally booked an assessment. He was very warm and personable, putting me at ease straight away. He showed great understanding and empathy towards the examples and experiences I cited and combined a very professional medically informed approach with a very warm and human touch - 10/10.

17 July 2025
Unprompted review
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Reply from Augmentive

Dear Graham

Thank you so much for taking the time to share your feedback of your assessment with Dr Johnny Iyiola.

Recognising ADHD later in life can be a significant step, and it's reassuring to know that Dr Iyiola’s empathetic, informed approach resonated so strongly with you. I will pass on your generous feedback to him. I know he will be extremely happy to receive it.

If there is anything further we can do to support you on your journey, please do not hesitate to let us know. We appreciate your trust in Augmentive and are always here to help.

Best wishes

Sarah

Rated 5 out of 5 stars

Highly recommend

Super easy process via the Augmentive site, lots of choice of specialists so you can find exactly what are looking for to fit your requirements. Dr Bakshi and his PA Debra were both great, really helpful, attentive and professional. Highly recommend using the Augmentive platform.

15 July 2025
Unprompted review
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Reply from Augmentive

Dear Niki

Thank you for sharing such positive feedback. We are delighted that you found our platform straightforward to navigate and that the breadth of specialists allowed you to choose the right fit for your needs.

Dr Bakshi and Debra will be thrilled to know their attentive, professional approach made a meaningful difference to your experience.

We truly appreciate your recommendation. If there is anything further we can do to assist you, please don’t hesitate to let us know.

Best wishes
Sarah

Rated 5 out of 5 stars

Dr Eappen was incredibly kind and…

Dr Eappen was incredibly kind and patient, explained everything to me clearly, allowing time for questions. This is something I’ve struggled with my whole life and not knowing what it was has been immensely challenging for me. Talking to Dr Eappen felt validating and felt like a weight had been lifted. Would highly recommend!

9 July 2025
Unprompted review
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Reply from Augmentive

Dear Sonal

Thank you so much for sharing your experience with Dr Eappen. We are delighted that your consultation with her brought clarity and relief after many years of uncertainty. Dr Eappen is very happy to know that she has made such a positive impact.

If we can offer any further assistance as you move forward, please do not hesitate to reach out. Thank you for recommending Augmentive and for placing your trust in our care.

Best wishes
Sarah

Rated 5 out of 5 stars

Update from Review in Dec 24

I've left a previous review in Dec 24 that I made when first finding Augmentive (George 11 is tag name, real name Paul Cummings) so wanted to update anybody thinking of using Augmentive as it's easy to write a gushing review when emotional due to the relief of finally knowing what's wrong and the hope you are on the path to normality. It's also easy to leave a negative review when hitting a bump or 2 so I think after 7 months I can offer a balanced opinion.

Absolutely recommend 5 Star. Dr Dein has been a godsend. Being diagnosed is not a magic bullet, it's the start of your healing process.

There's been ups and downs and some frustrations, mainly with Titration but that's to be expected. It's a gradual process to make sure you get it right long term.

I'm now 7 months in and still going through Titration as the Meds from low to a bit higher to a bit higher have all worked (they are amazing), but my body has adjusted so we've had to adjust with it. The Psychiatrist is trying to find the lowest dose possible that works for you, and that takes time and work from you to assess how you feel. I made regular notes.

We all want and think we need a higher dose after a bad day or 2. That's why we have professionals assess and question and don't self medicate.

I started on 30mg Elvanse, now 60 mg, and we've had to introduce and adjust each dose with an Amfexa top up and adjust these timings during the day, as whilst Elvanse is magic, it just doesn't last all day for me.

I now feel we are either there, or nearly there and having an occasional day or 2 break from the Meds has also helped.

Yes this is costly, but it's vital to get your dosage right and it really is tweak assess, tweak again.

If I'd gone the NHS route I'd still be 7 years from an appointment. I'm now probably a few months off going on a shared care agreement with my GP.

Be patient (no pun intended) as despite the cost, it's more important to get it right. I struggled for 53 years without knowing why, another few months cost and an annual review is just something to suck up and accept as I want the medication to be right so I can continue enjoying life, and having energy I never had (when dose is right) for the rest of my years.

What price would you put on years of feeling normal?

I'll be eternally grateful to Augmentive as without them I'd never have found Dr Dein and was becoming increasingly frustrated trying to get an appointment before stumbling across them online.

Others seemed happy to take your money then allow you to ask questions. Augmentive answered all my questions and asked me to go through their professionals and see who I felt comfortable with before any payment was discussed.

The app when contacting Dr Dein for Meds or catch up appointments is easy to use and always sends me reminders of upcoming appointments. And the quality of the professionals they have is 2nd to none (Dr Dein is a member of the Royal College of Psychiatrists).

Augmentive is simply the best option out there for anybody looking for a quick diagnosis and the best professionals available, and the support going forward.

8 July 2025
Unprompted review
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Reply from Augmentive

Dear Paul

Thank you so much for taking the time to share this detailed, balanced and heartfelt update. It means so much to us and to others who might be considering this journey. We truly appreciate you trusting Augmentive and Dr Dein with your care and for recognising the patience and perseverance it takes to get this right. Your words highlight exactly why we do what we do: to help people feel understood, supported, and empowered for the long term, not just at diagnosis.

Your insights about the ups and downs of titration and the importance of professional guidance are invaluable, and we know they’ll reassure many others. We’re so glad you feel you’re in the right place now, and we’re delighted to keep supporting you every step of the way.

Thank you again for your trust, your honesty and your kind words. They inspire our whole team.

Wishing you all the very best as you continue on this path.

Sarah

Rated 5 out of 5 stars

Dr Bakshi was brilliant

Dr Bakshi was brilliant, he listened intently and was very considerate of my medical history when discussing options of moving forward. I'm really pleased I chose to have my assessment with Dr Bakshi as it was clear he had brilliant knowledge of ADHD but also of antidepressants which was vital for me. Definitely recommend him to anyone.

3 July 2025
Unprompted review
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Reply from Augmentive

Dear Steph

Thank you so much for taking the time to share your kind words. We’re delighted to hear that your experience with Dr Bakshi was so positive and that you felt truly listened to and supported. He takes great care to consider each patient’s unique history and needs, so your feedback means a lot. We’re so pleased you felt confident and reassured in his expertise. Your recommendation is greatly appreciated — thank you for putting your trust in us.

Wishing you all the very best moving forward.

Best wishes
Sarah

Rated 5 out of 5 stars

Dr Dein is very empathetic and…

Dr Dein is very empathetic and professional. Very thorough.
I felt listened to and understood.

2 July 2025
Unprompted review
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Reply from Augmentive

Thanks so much for your lovely review. We’re really glad to hear you felt listened to and understood during your assessment with Dr Dein. It means a lot to us that you felt supported and cared for.

Rated 5 out of 5 stars

Easy to access support

Easy to access support, I found it super useful and would recommend it to anyone looking for support with ADHD.

2 July 2025
Unprompted review
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Reply from Augmentive

Dear Liz

Thank you so much. We're thrilled to hear that you found our support easy to access and truly useful. Your recommendation means a lot to us, and we're glad to be able to help you on your onward journey.

Best wishes
Sarah

Rated 5 out of 5 stars

Very thorough and professional

Very thorough and professional.
Very empathetic and kind. Dr.Kalpana Dein, highly recommended.

24 June 2025
Unprompted review
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Reply from Augmentive

Thank you so much for your lovely Review, Serena. It's greatly appreciated and I know your recommendation means a lot to Dr Dein.

Best wishes
Sarah

Rated 5 out of 5 stars

ADHA assessment

I had completed ADHD assessment with Dr Sandhya Eappen, she was very professional and easy to talk to. The whole experience was smooth from start to finish. I would highly recommend.

23 June 2025
Unprompted review
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Reply from Augmentive

Good morning Mei

Thank you so much for your lovely review! Your recommendation is greatly appreciated by Dr Eappen and by the Augmentive team. We're delighted that you found the whole experience to be so smooth. We're here to continue to support you on your ongoing journey.

Best wishes
Sarah

Rated 5 out of 5 stars

ADHD Assessment with Dr Dein.

I had my Assessment with Dr. Dein and I have to say it was a really good experience. She was easy to talk too and get along with. There were many questions asked both about my Childhood and Adulthood. She made me feel at ease and allowed me time to think and process information. Some things were not easy, like remembering things from my childhood, but wasn't an issue. The end result for me was I have ADHD with some traits of Autism. Right now, it's a lot to take in, but it explains my life, experiences and behaviors so much. On wards and up wards now! After the assessment, she explained the next steps, talked me through Medication and shared care with my GP after I'm stable. If you're somebody who has struggled throughout life with various things and can't explain it or your behaviors and are looking into an ADHD Assessment, then I would highly recommend Dr. Dein.

13 June 2025
Unprompted review
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Reply from Augmentive

Thank you so much for your lovely review. I'm truly glad to hear that you felt comfortable and supported throughout the assessment process with Dr Dein. She is very grateful that you took the time to pass your recommendation on. It’s completely normal for a diagnosis to bring a mix of emotions, and I admire your openness and strength in processing it all.

Wishing you all the best as you move ahead - we’re here to support you as you do so. Thank you again for your kind recommendation.

Best wishes
Sarah

Rated 5 out of 5 stars

Lovely Place. Very Fast and Helpful

Dr Hina Rehman was incredibly friendly and helpful and understanding of my situation.

13 June 2025
Unprompted review
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Reply from Augmentive

Dear Max

Thank you so much for your feedback. Dr Hina Rehman really appreciates your comments and was delighted that she could help.

Best wishes
Sarah

Rated 5 out of 5 stars

Just Started Treatment

Just Started Treatment
I have just started treatment with Dr. Shortt. He has a very pleasant attitude and friendly demeanor. He has made me feel very comfortable about my treatment plan and keeps me well informed of risks and symptoms that I should be concerned about.

6 June 2025
Unprompted review
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Reply from Augmentive

Thank you so much for your lovely review! I have shared your comments with Dr Shortt and I know it will mean a lot to him. We are here to support you in your ongoing journey.

With best wishes
Sarah

Rated 5 out of 5 stars

Excellent Clinician

Very comprehensive session with Dr Vicky Cleak. Left with lots to think about. Very useful insight, excellent analytical skills. Would definitely recommend her service.

4 June 2025
Unprompted review
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Reply from Augmentive

Thank you so much for your wonderful review. I'm so glad you found your experience with Dr Cleak to be useful and comprehensive. Your recommendation means a lot.

Best wishes
Sarah

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