Augmentive Reviews 217

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's kindness, empathy, and professionalism, making them feel heard and supported. The customer service is frequently praised for being attentive, understanding, and creating a safe space for discussions. Many people appreciate the clear explanations and the personalized approach to their concerns, which helps them feel at ease. The service itself is described as efficient and easy to use, with a quick booking process and timely appointments. Reviewers also value the comprehensive assessments and the clear guidance provided for next steps and treatment plans. However, some customers also noted a slight issue with a handover, though this did not detract from their overall positive experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional care and support... See more

Service

Customers had positive experiences with service, often describing it as efficient, professional, and... See more

User experience

People report positive experiences with the user experience, often highlighting the ease of use and the... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first interaction with Augmentive I felt positive and confident. Dr Eappen's assistant Debra was friendly and efficient and helped me when I had a few questions. The session with Dr Eappen wa... See more

Company replied

Rated 5 out of 5 stars

I had a video call with Dr Sawhney and cannot recommend her highly enough. She was incredibly kind, attentive, and thoughtful throughout our conversation, creating a safe and supportive space from the... See more

Company replied

Rated 5 out of 5 stars

Dr Sawnhey was thorough, sympathetic, listened well and did her best to put me at ease throughout our conversation. She was patient with me, yet kept focused on the gaol and gently guided the conversa... See more

Company replied

Rated 5 out of 5 stars

Dr Eappen was incredibly kind and patient, explained everything to me clearly, allowing time for questions. This is something I’ve struggled with my whole life and not knowing what it was has been imm... See more

Company replied


Company details

  1. Mental Health Service

Written by the company

We provide quick access to personalised mental health support. Augmentive's online ecosystem empowers individuals to both build and maintain positive mental wellbeing. You have over 1,000 mental health professionals at your finger tips. It is easy to both navigate and access support from the diverse range of specialists which includes therapists, clinical psychologists, psychiatrists and many other specialists. They specialise in a wide range of issues including anxiety, depression, stress and ADHD.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Dr Inder Sawhney

I booked an appointment with Dr Inder Sawhney through this platform, it was all very professional and quick to organise. I had a great experience, I felt very comfortable during the appointment and am happy with the outcome. I would strongly recommend her and this service. Thank you!

10 January 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Courtney,

We’re so glad your appointment with Dr Sawhney felt professional and comfortable. It’s wonderful to hear that you’re happy with the outcome and that your experience was positive. Thank you for taking the time to write this, your positive words mean a lot to us all at Augmentive.

Best wishes,
Laura

Rated 5 out of 5 stars

Very helpful

Very helpful. A good listener.

6 January 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Ben,

Thank you for your kind words! It's wonderful to hear you found the session helpful and felt listened to. We’ll be sure to pass this on to the team.

Best wishes,
Laura

Rated 5 out of 5 stars

Recently

Recently, I experienced exceptional care that I hadn't felt in quite some time. The information provided was clear and direct, making the process simple to grasp. Most importantly, I felt truly valued. Thank you immensely for that! Your efforts are greatly appreciated.

2 January 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi John,

We’re so pleased to hear that your experience with us left you feeling valued and well informed. Clear communication and genuine care are at the heart of what we do at Augmentive and your kind words mean a lot to the team.

We’ll be sure to share your feedback with everyone involved in your care.

Best wishes,
Laura

Rated 5 out of 5 stars

Highly recommend Dr Inder

Dr Inder was great through the entire process of being diagnosed and prescribed medication for ADHD. She was very kind and made me feel at ease. In what can be a stressful situation I felt calm and heard, and was given personalised recommendations for my current situation.

2 January 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Emily,

We’re so glad that your assessment with Dr Sawhney made you feel listened to and understood. Feeling supported and at ease during what can be a stressful process is exactly what we aim for and your feedback inspires us to keep providing personalised care. We’ll be sure to pass your kind words on to Dr Sawhney.

Best wishes,
Laura

Rated 5 out of 5 stars

Completely Professional

Natascha was completely professional, personable, relatable and thorough. It's exactly the kind of person you want to see while in titration and for a review.

I would highly recommend her to anyone with ADHD if you need a review or advice.

2 January 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Jamie,

Thank you so much for your thoughtful feedback it really means a lot to the whole team at Augmentive. We’ll be sure to pass your kind words on to Natascha. We’re so glad to hear you found your appointment professional and supportive during titration.

Best wishes,
Laura

Rated 5 out of 5 stars

Dr Basit- a truly special human being

Dr Basit- a truly special human being. Our first session was quite literally life changing. A factual, no nonsense but very understanding and sympathetic approach to my particular condition. One I have lived with my entire life, but one which now has a name. The diagnosis now allows me to move forward with the medication and support I need to lead a full and very happy life.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Augmentative io one year after ADHD diagnosis

Augmentative io the platform itself, it's UI and their customer service response are very good, user friendly and excellent. I have had sessions with two of their ADHD specialists for diagnosis, assessment, titration, medication prescription and delivery as well as annual reviews as then went to NHS shared care agreement. They are super punctual in everything they do, efficient and professional. Their ADHD specialists really understand their area of expertise and are friendly courteous and generally very helpful and enjoyable to work with. I would happily recommend them to anyone.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Compassionate

Compassionate, engaged, and clear. A wonderful experience.

5 December 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hi JR,

Thank you for your kind words. We’re delighted to hear you had a such a positive experience.

Best wishes,

Laura

Rated 5 out of 5 stars

Comprehensive and friendly

My consultant was friendly and helpful throughout and the two hour assessment was enough time to get a comprehensive evaluation done for me.

4 December 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Gary,

Thank you for your feedback. We’re really pleased to hear that you found your consultant friendly and helpful.

We appreciate you taking the time to share your experience.

Best wishes,
Laura

Rated 4 out of 5 stars

Its pricey but professional and easy

Its pricey but professional and easy

26 November 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Vicky,

Thank you for your feedback! We're glad to hear you found the service professional and easy to navigate. We understand that private care can feel costly and we’re committed to ensuring the process is smooth, supportive and delivers real value. If you ever need anything else, we’re here to help.

Best wishes,
Laura

Rated 5 out of 5 stars

Dr Basit was very knowledgeable and understanding...

Dr Basit was very knowledgeable and understanding. He really cared about my problems and helped me with a personalised treatment plan.

25 November 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Andrew,

Thank you so much for your kind review. We're delighted to hear that Dr Basit’s knowledge, understanding and personalised approach made a positive difference for you.

Your care and comfort are always our priority and we’re here whenever you need further support.

Best wishes,
Laura

Rated 5 out of 5 stars

What a great guy

What a great guy! Love the fact he's super into the topic

25 November 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Thank you, Benjamin! We’re really glad to hear you had such a positive experience.

Best wishes,
Laura

Rated 5 out of 5 stars

Caring, compassionate, great communicator

The most cared for I have felt in a while. Straight forward and up front information. Easy to understand the process, and abouve all, the feeling that I mattered. Thanks so much !! I really appreciate you

16 November 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hi David,

Thank you so much for this incredibly kind review. We’re truly delighted to hear that you felt cared for and supported throughout the process. Clear communication and making sure you always feel heard and valued are things we take very seriously, so it means a lot to know that this came through for you.

We really appreciate you taking the time to share your experience.

Best wishes,

Laura

Rated 5 out of 5 stars

ADHD medication review

Very quick and efficient review of my adhd medication with Dr Dein

10 November 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Hilary,

Thank you for the lovely review! We’re really pleased to hear that your ADHD medication review with Dr Dein helped you.

We appreciate you taking the time to share your experience.

Best wishes,

Laura

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Attentive, and really listened to my issues. Highly recommended!

8 November 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Christopher,

Thank you for your brilliant review! We're so glad to hear you felt truly listened to and well supported.

We really appreciate your kind words.

Best wishes,

Laura

Rated 5 out of 5 stars

Dr Dein is very good at what she does…

Dr Dein is very good at what she does and understands her patients very well.

7 November 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Oscar,

Thank you for sharing this thoughtful review. It's wonderful to hear that you felt understood and well supported by Dr Dein, she’ll be so pleased to know her care made a difference.

We really appreciate you taking the time to leave this feedback.

Best wishes,

Laura

Rated 5 out of 5 stars

I have just had an ADHD assessment with…

I have just had an ADHD assessment with Dr Sadiq, and I couldn’t be more impressed with the experience. From the very first contact, he was warm, respectful, and incredibly thorough. He took the time to really listen, explore my history in depth, and explain everything clearly and without judgement.

The assessment felt calm, structured, and completely professional, but also deeply human – I left feeling understood for the first time in years. His approach was balanced and evidence-based, and he made sure I fully understood each stage of the process and what to expect next.

Dr Sadiq is an outstanding clinician who combines expertise with empathy. I’d recommend him without hesitation to anyone seeking clarity or support around ADHD.

1 November 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Ben,

Thank you so much for sharing your experience. It’s wonderful to hear that you felt truly listened to and supported throughout your assessment with Dr Sadiq.

The care and sense of understanding you describe are exactly what we aim for and your feedback means a lot to us.

Best wishes,

The Augmentive Team

Rated 5 out of 5 stars

Very good at this job

Very good at this job

1 November 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Jake,

Thank you so much for your positive words!

Best wishes,

The Augmentive Team

Rated 5 out of 5 stars

I booked a private ADHD assessment in…

I booked a private ADHD assessment in September and had the call with the Dr two days later. He was really nice and I found he easy to talk to, even though I find talking about my difficulties quite hard.

The report was sent to my doctor and I have my medication call booked in for tomorrow.

I had a slight issue with a handover but I received a call from one of the internal team within a couple of hours of sending the email and everything resolved the same day.

It’s been an excellent service and have recommended Augmentive to a colleague.

15 September 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Thank you so much for sharing your experience. We’re really glad to hear that you felt comfortable during your assessment and that our team were able to resolve things quickly for you. It’s great to know you’ve had such a positive experience and even recommended us to others, that means a lot.

Best wishes,

The Augmentive Team

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