Auditorium GmbH Reviews 9,304

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Ordered a pair of Sennheiser HD 800S headphones at a competitive price and paid by direct bank transfer. Received email confirming receipt of payment next morning and package was dispatched using DHL... See more

Company replied

Rated 5 out of 5 stars

I can recommend it with complete confidence. I received my Focal Bathys within a few days, everything exactly as described. I ordered on Monday and they were already with me in Ireland by Wednesday. A... See more

Company replied

Rated 5 out of 5 stars

Shipped the next day after ordering, via express courier at no cost. They have real-time stock status, so you can rest assured about availability when placing an order. Products come double-boxed for... See more

Company replied

Rated 5 out of 5 stars

Very reliable shop, excellent experience. I purchased a new CD player that wasn't immediately available. Shipping took a bit longer, but that wasn't their fault, rather the manufacturer's, which dela... See more

Company replied

Company details

  1. Hi-fi shop

Written by the company

Die Geschichte des Auditorium begann vor über 40 Jahren im westfälischen Hamm, mittlerweile sind die leidenschaftlichen Spezialisten für anspruchsvolle Bild- und Ton-Lösungen zudem mit hochwertigen Geschäften in Münster und Hamburg vertreten. In allen drei Standorten stehen kompetente Beratung und individuelle Lösungen für das bestmögliche Erleben von Musik und Film im Vordergrund. Aus diesem Grunde finden sich nur ausgewählte Marken aus den Bereichen Hifi, Heimkino, Lautsprecher, Kopfhörer, Vinyl und Medienintegration im Auditorium. Eine weitere Spezialität des Auditorium ist die handwerklich ausgereifte, ästhetisch ansprechende und einfach zu bedienende Integration von Unterhaltungs- und Medientechnik in Privathaushalten und Firmen. Darüber hinaus lässt der Auditorium Onlineshop die Herzen von Hifi- und Heimkino-Enthusiasten weltweit höher schlagen.

Unser Service

kostenloser Versand und Finanzierung vom Fachhändler

Wir sind nicht nur ein Onlineshop - wir sind Fachhändler und bieten Ihnen Service und Beratung. Ab einem Bestellwert von 99 € versenden wir innerhalb Deutschlands kostenlos.

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great service

Great service, great advice, great support, great prices. I am very impressed.

11 March 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Calum M MacLeod,
Thank you so much for the great review !
We are really glad that you enjoyed every aspect of your purchase in our online shop.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Perfect

Perfect ! 🤩🤩🤩🤩🤩

12 March 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Robin,
Thank you so much for your kind review!
We're thrilled you had a great experience.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Everything worked as promised and…

Everything worked as promised and quickly delivered. Good job.

10 March 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Andrew McCaughey,
Thank you very much for your kind feedback!
We’re glad to hear everything went smoothly and that you’re satisfied with the quick delivery.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Auditorium was great to buy from

Auditorium was easy to use, had good pricing, told you what was in stock and where, gave updates on preparation and shipping, and my item arrived just as stated, new in the box, and well packaged.

3 March 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear JSchwam,
Thank you very much for your detailed feedback!
We’re delighted to hear that you found our website easy to use and appreciated the transparency, pricing, and updates throughout the process.
It’s great to know your item arrived exactly as expected and well packaged.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Fast processing

Fast processing, fast shipping, good price

27 February 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Jan Cermak,
Thank you for your nice feedback!
We’re happy to hear you were satisfied with the fast processing, quick shipping, and our pricing.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Excellent seller

Excellent seller

3 March 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Lev Rivkin,
Thank you so much for your kind review!
We're thrilled you had a great experience.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

I am very satisfied with my experience…

I am very satisfied with my experience with the store. They even wrapped the item in gift paper because I mentioned that it was a gift. A very customer-oriented approach — everything was fast and very convenient. Thank you! 😊

7 March 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Tetyana Zubyk,
Thank you for your positive feedback and for taking the time to share your experience with us!
It is much appreciated.
We are really glad that everything was fast and very convenient for you.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Jeremy Pratt,
Thank you so much for your kind review!
We're thrilled you had a great experience.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Superb shopping experience

Superb shopping experience, quick dispatch and secure delivery.

6 March 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Bjoerndal Peter,
Thank you so much for your kind review!
We're thrilled you had a great experience with us.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Sr.David adamson,
Thank you for your positive feedback and for taking the time to share your experience with us!
It is much appreciated.
We are really glad that you enjoyed the easy ordering and the fast shipping.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Great product and price

Great product, packaged well, best price and free delivery, definetly a recomedation.

3 March 2026
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Reply from Auditorium GmbH

Dear Mateusz Dreszer,
Thank you for your positive feedback and for taking the time to share your experience with us!
It is much appreciated.
We are really glad that you enjoyed all the aspects of you order.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Fully recommend

Quick , reliable and in competitive prices. Keep it up

21 February 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Yiannis Gavras,
Thank you so much for your kind review!
We're thrilled you had a great experience.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Timely delivery

Timely delivery, dedicated point of contact was very helpful. Overall very satisfied customer!

6 March 2026
Unprompted review
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Nahom B,
Thank you for your positive feedback and for taking the time to share your experience with us!
We are really glad that you enjoyed the timely delivery and the helpful communication with us.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Flawless problem solving

There was an issue—the wrong cable length was sent—but they resolved it 200%! They sent out the correct cable without even waiting for the return of the original one. Huge thanks to the Auditorium team and especially manager Kristijan!

20 February 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Alexander Cizz,
Thank you very much for your understanding and your great review!
We’re happy we could resolve the issue quickly.
Your kind words will be passed on to our colleague and the team.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 1 out of 5 stars

Do not buy IEMs from this company

Do not buy IEMs from this company, at least not expensive ones. Since you cannot return them in case the sound or fit wasn't to your liking.

They're prob great when it comes to ordinari headphones tho.

I'm sure I missed some fine print before I made my order, but Im used to being able to try out even IEMS when I order from other Hifi-stores.

But for IEMs, look somewhere else.

25 February 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Tobias Holmberg,
thank you for taking the time to share your feedback.
We are sorry to hear that you were not satisfied with your purchase. In the case of in-ear monitors, returns are unfortunately not possible once the packaging has been opened, as these products are considered hygiene-sensitive items.
This policy is stated in our terms and conditions and is common practice for many retailers when it comes to in-ear headphones.
We completely understand that sound and fit are very personal matters, which is why we always recommend trying in-ear models in a store whenever possible.
Thank you for your understanding.
If you have further questions regarding the product, our team will of course be happy to assist you.
Best regards
The Auditorium Team

Rated 5 out of 5 stars

Happy customer.

Very good communication as the product was unavailable. Thanks very much, I am very happy with the CD player.

18 February 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Kieran .,
Thank you for your positive feedback and for taking the time to share your experience with us!
It is much appreciated.
We are really glad that you enjoyed the good communication with our customer service.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Well service

Good quality

17 February 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Pawel Przekazinski,
Thank you for the great review!
We are really glad that you enjoyed the good quality of the ordered product.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great contact, very helpful staff

17 February 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Pawel,
Thank you very much for your kind feedback!
We’re delighted to hear that you were happy with the fast delivery, the smooth communication, and the helpful support from our team.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Delivery process was precise and well…

Delivery process was precise and well protected, with the added surprise of popcorn! Which i opened first!

23 February 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Damian Jones,
Thank you so much for your wonderful feedback!
We’re delighted to hear that the delivery was precise and well protected.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

Rated 5 out of 5 stars

Beret friendly professional service

Beret friendly professional service. Thank you

21 February 2026
Auditorium GmbH logo

Reply from Auditorium GmbH

Dear Ole Kristensen,
Thank you for the great review !
We are really glad that you enjoyed our professional service.

We look forward to welcoming you again soon in our Auditorium Onlineshop.

Your Auditorium Team

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