Audien worked with me diligently as I started in the hearing aid world. I bought the Atom One, learned a lot, and through an online meeting and phone calls with a personalized service rep (Carlo aka... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've worked with both Carlo and Allan over customer service and they were absolutely delightful to work with. Even though the hearing aids didn't work out the way we had hoped, they were very patient... See more
Company replied
Great meeting! Charissa was on time and was very patient and knowledgeable while walking me through the presentation. She answered my questions clearly and was helpful with changing the ear dome size... See more
Company replied
Rachell was able to review the information I provided and appears to have addressed the issues. She stated I would receive confirmation regarding my refund within 2 days. I was unaware that I would... See more
Company replied
Company details
About Audien Hearing
Written by the company
Audien Hearing sells rechargeable hearing aids online at the most affordable prices on the market.
START HEARING NOW
VIEW SUPPORT MATERIAL
Audien Hearing
Written by the company
- Hearing For Everyone® Starting at $98/Pair
- Audien Hearing is proud to offer the most affordable hearing devices on the market, with our best-selling Atom Series starting at only $98/pair. Audien offers customers a 45 day money back guarantee on all purchases, plus a 1 year warranty and lifetime support.
Our Satisfaction Guarantee
Try It Risk Free 45 Days - "Love It" Or Your Money Back!
At Audien, we're proud to provide our customers a 45 day money back guarantee on all purchases. There shouldn't be any pressure to try a new pair of hearing aids... and with us, there isn't any! Order any hearing aid risk free and if you don't love it, send it back for a full refund.
Contact info
7350 E Evans Rd Bldg B, 85260, Scottsdale, United States
- (205) 255-1112
- support@audienhearing.com
- audienhearing.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EXCELLENTCUSTOMER SERVICE.
16 September 2026
Unprompted review
Reply from Audien Hearing
Hello Ann,
We are delighted to see your enthusiastic feedback! Providing attentive and dependable support is something our team takes great pride in, and we are happy to know your experience reflected that.
Thank you for taking the time to recognize our customer service team. Your kind words are truly appreciated!
Warm regards,
Specialized Care Team
Audien Hearing
return was easy
16 September 2026
Unprompted review
Reply from Audien Hearing
Hello Rick,
We are glad to hear that the return process was simple and straightforward for you. Making each step as easy and hassle-free as possible is something we always aim for.
Thank you for sharing your experience with us. We appreciate the opportunity to assist you!
Warm regards,
Specialized Care Team
Audien Hearing
prompt answers to my questions and help…
prompt answers to my questions and help setting up appt.
16 September 2026
Unprompted review
Reply from Audien Hearing
Hello Ken,
We are pleased to hear that you received prompt answers to your questions and that our team made scheduling your appointment easy. Clear communication and timely assistance can make the process much more convenient.
Thank you for sharing your experience with us. We are glad we could help you get everything arranged!
Warm regards,
Specialized Care Team
Audien Hearing
Charssa was very helpful
Charssa was very helpful, friendly, knowledgeable and
cared that we were getting the product we needed.
11 September 2026
Unprompted review
Reply from Audien Hearing
Hello Alice,
It is wonderful to hear that Charissa made such a positive impression during your experience with us. Knowing that she was friendly, knowledgeable, and genuinely focused on helping you find the product that best suited your needs is exactly the kind of care we strive to provide.
We will be sure to share your kind recognition with Charissa. Thank you for taking the time to let us know how well she assisted you!
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hi Bill,
We are grateful to hear that you found our service very helpful and have had a positive impression of Audien Hearing. We work hard to make each customer interaction straightforward, supportive, and worthwhile.
Thank you for sharing your kind words with us. Your feedback is a wonderful encouragement to our entire team.
Warm regards,
Specialized Care Team
Audien Hearing
Lars helped changing ear sizes and…
Lars helped changing ear sizes and allowing time to get comfortable with the hearing aids.
9 September 2026
Unprompted review
Reply from Audien Hearing
Hello Becky,
Finding the right fit can make such a difference when getting used to new hearing aids. We are glad Lars took the time to help you find the appropriate ear size and gave you the space to become comfortable with your hearing aids at your own pace.
We appreciate you sharing your experience and recognizing Lars for his thoughtful assistance. We hope you continue to enjoy a comfortable fit and better listening experience!
Warm regards,
Specialized Care Team
Audien Hearing
I just had Rachel help me with some…
I just had Rachel help me with some problem I was having with my Audien 1 device and she was able to perfectly instruct me to solve my problem. Excellent costumer service.
8 September 2026
Unprompted review
Reply from Audien Hearing
Hello Ricardo,
It is great to hear that Rachel was able to walk you through the issue with your Audien one and get everything working again. Having someone who can explain the steps clearly and patiently can make troubleshooting much easier.
We are grateful for your kind words about Rachel and the service she provided. We will make sure she knows her assistance was appreciated!
Warm regards,
Specialized Care Team
Audien Hearing
Great support and customer interaction…
Great support and customer interaction with Rachell.
8 September 2026
Unprompted review
Reply from Audien Hearing
Hello Russ,
We are happy to hear that Rachell provided such a positive experience! Her attentive support and genuine interaction clearly made a difference, and we are glad you felt well taken care of throughout your conversation.
We will be sure to pass along your kind recognition to Rachell. Thank you for choosing Audien and for sharing your experience with us!
Warm regards,
Specialized Care Team
Audien Hearing
Return nightmare, awful customer support
Despite what they say on their website that "Your satisfaction is our priority", in the end, their awful customer service and lack of standing behind the promised money-back guarantee totally failed my 85-year-old mom. She decided to give them a try based on that money-back guarantee. After receiving the $400 hearing aids and participating in the instructional Zoom meeting, she was just not able to get them to work for her and decided to return them using a prepaid USPS label provided by Audien. The post office wound up losing the package and we then found out that the return label provided by Audien was insured for only $100 for reasons that I cannot understand. Multiple appeals to Audien to do the right thing and reimburse my mom for the additional $300 have gone denied. Situations like this reveal the true nature of a company's conscience and dedication to customer service. Shame on them.
8 September 2026
Unprompted review
Reply from Audien Hearing
Hi Sandra,
Thank you for taking the time to share what happened with your mother’s return. We recognize how disappointing this experience has been, especially after going through the return process and then learning that the package was lost while in transit. We also hear your concerns regarding the reimbursement and the assistance you received afterward.
We would like the opportunity to take another look at what happened and see how we can help address the situation properly. Our goal is to make sure your concerns are fully reviewed and that we explore the appropriate options available to help move this toward a resolution.
Please share your order number or confirm the details associated with the order through this platform. Once we are able to locate the account, a member of our Specialized Care Team will review the order and previous interactions and reach out to assist you with the appropriate next steps.
We appreciate you bringing this to our attention and giving us the opportunity to look into your mother’s experience more closely.
Warm regards,
Specialized Care Team
Audien Hearing Support Team
Reply from Audien Hearing
Hi Liann,
We truly appreciate your kind words about our customer service. It means a great deal to know that you had a positive experience with our team and felt well supported.
Thank you for taking a moment to share your feedback. We are grateful for the opportunity to assist you and hope we can continue providing the same level of care whenever you need us.
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hi Patricia,
We are grateful to know that you found your experience with our team very helpful. Even a brief review like yours lets us know that we were able to provide the support you needed.
Thank you for sharing your experience with us. We truly appreciate your feedback and the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
Kendall was very helpful with my Audien…
Kendall was very helpful with my Audien Atom Pro device. I highly recommend this company to all for easy to use and affordable hearing devices.
2 September 2026
Unprompted review
Reply from Audien Hearing
Hi Wendy,
It is wonderful to hear that Kendall was able to provide such helpful support with your Audien Atom Pro. Having someone take the time to make sure you are comfortable with your device can make all the difference, and we are glad you had such a positive experience.
We also appreciate your recommendation of Audien Hearing. Knowing that you find our hearing devices both easy to use and affordable means a lot to our team, and we are grateful you shared your experience with others.
Warm regards,
Specialized Care Team
Audien Hearing
Excellent customer service
I purchased the Atom X about 6 months ago and had a few issues and questions I needed addressed. Your customer service rep (I think her name was Kendell) was very knowledgeable and patient when answering my questions. At this time I think my issues have been resolved, but I was told to reach out again if I had any more questions.
31 August 2026
Unprompted review
Reply from Audien Hearing
Hi Gail,
I really appreciate how you highlighted Kendell’s patience and knowledge, especially after having a few questions and concerns with your Atom X. It is wonderful to know that she took the time to address everything carefully and helped you feel confident about the solutions provided.
We are glad to hear that your concerns appear to be resolved, and we appreciate that you know you can reach out again should you need any further assistance. We hope your Atom X continues to serve you well!
Warm regards,
Specialized Care Team
Audien Hearing
Responsive customer service by Carlos
Responsive customer service by Carlos. They are sending me a replacement for a defective hearing aid.
2 September 2026
Unprompted review
Reply from Audien Hearing
Hi Ronald,
We are glad to hear that your concern was handled promptly and that a replacement could be arranged for your defective hearing aid. We understand how frustrating it can be when a device does not perform as expected, so having responsive support can make the process much easier.
Thank you for taking the time to share your experience. We appreciate your confidence in Audien Hearing and are pleased that your replacement is now being taken care of.
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello Stephen,
We are happy to hear that your call went smoothly and, most importantly, that we were able to help resolve the issue. Getting things sorted out with as little hassle as possible is always our goal.
Thank you for sharing the positive feedback. We are glad we could be there to help!
Warm regards,
Specialized Care Team
Audien Hearing
Agent very helpful and friendly.
1 September 2026
Unprompted review
Reply from Audien Hearing
Hello Sally,
It is great to know you were met with both helpfulness and a friendly attitude during your experience with our team. We always want our customers to feel comfortable, heard, and well supported.
Thank you for taking a moment to share your positive experience. We are happy we could be of assistance!
Warm regards,
Specialized Care Team
Audien Hearing
After receiving a unit that didn’t work…
After receiving a unit that didn’t work properly didn’t hold a charge, I was sent a replacement. The replacement worked well and the customer service received from Charissa and Kendal were amazing. They were able to resolve my issues and I would be a return customer.
1 September 2026
Unprompted review
Reply from Audien Hearing
Hello S,
A smooth recovery after a product issue is exactly what we hope every customer experiences. We are so pleased that your replacement is working well and that Charissa and Kendal provided the care and support needed to get everything resolved. Hearing that they turned the situation around and earned your confidence means so much to us.
Thank you for giving Audien another chance. We truly appreciate your trust and look forward to serving you again!
Warm regards,
Specialized Care Team
Audien Hearing
Follow up is the key and they sure were on their game!
I have owned my own company for over 32 years and it's the people that make the company. Just wanted to let folks know that the Customer Service that I received from Ro, Rachell & Carlo are just the type of employees that support and carry on your goals for Audien Hearing.
Thank you
21 August 2026
Unprompted review
Reply from Audien Hearing
Hello John,
What a wonderful compliment to Ro, Rachell, and Carlo! We are especially happy to hear that their follow-up and dedication stood out to you. After 32 years of running your own company, your recognition of the people behind great service means a great deal.
We will be sure to share your kind words with Ro, Rachell, and Carlo. Thank you for recognizing the care and commitment they bring to every customer interaction!
Warm regards,
Specialized Care Team
Audien Hearing
Allen was very helpful in replacing my…
Allen was very helpful in replacing my hearing aids after they broke, I really appreciated the help!
31 August 2026
Unprompted review
Reply from Audien Hearing
Hello Cynthia,
A broken hearing aid can be a frustrating interruption, so we are glad Allen was able to step in and make the replacement process easier for you. It is great to know his assistance gave you one less thing to worry about.
We will make sure Allen receives your kind recognition. Your feedback is sincerely appreciated!
Warm regards,
Specialized Care Team
Audien Hearing
The hearing aids came quickly
The hearing aids came quickly , the buy one get two was a great offer , but the hearing aid’s were two large for me , l thought they would have been more discreet , and it was hard for me to get them to work with out loud feedback , the assistant Allan was extremely helpful and understanding about my situation and needing to return them , Allan made the whole process very easy for me !
31 August 2026
Unprompted review
Reply from Audien Hearing
Hello Lynn,
We understand how important comfort, size, and a good fit are when choosing hearing aids. Although the devices were not as discreet or comfortable for you as expected, we are glad Allan took the time to understand your concerns and made the return process simple and stress-free.
We appreciate your honesty about the product and your kind recognition of Allan. We will be sure to share your feedback with him!
Warm regards,
Specialized Care Team
Audien Hearing
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.