Audi Reviews 8,881

A 93K driven Audi A3 e-tron 7 years old car suddenly stopped in the middle of highway due to gearbox failed. After inspected by service center, they said the gearbox including metratonic needs to replace. From the day it was confirmed to service, it took 3 weeks to get back my car. I asked for replacement and for 15 days no replacement car given. Of course, they offered with cost on it but my repair cost was 41K and I have always got a replacement car even when I give to local workshop to fix something without any cost. So last week of the maintenance they gave me a replacement car for free which helped a lot.

In my mind when such a mechanical problem arise with big issues, Audi factory should support customer as car was even not 8 years old and not even driven 100K. Another thing, replacement car should be given without even asking.

On a positive note, service manager Niels was polite person and professional. I assume his superior has not given him proper authority to decide about the basic service.

All in all, I have been always a Audi fan but suddenly this incidence alone concluded me why should a customer to be loyal with Audi! For me this is incidence is enough to decide that, Audi is not for me.

Don't buy Audi.

Holding my summer tires without an estimate of when we can pick them up and remove them from Audi. Apparently Audi decided to move tires and what I suspect misplace them right at the peak season for tire changes. No real answers, no solutions and all you get is "I'll put a note in the system" which really means "we have no idea where your tires are and we don't have a clue on what to do". Terrible service! Never experienced anything like this and will not buy Audi when it's time to chose my next car.

I’ll give a 5 start to service the service with Audi Gladsaxe. Thanks to the amazing service Niels Jørgensen. 🙏🙏🙏

I recently visited an Audi garage in Cheshire and was disappointed with the experience. Seeking a better option, I decided to explore Audi at Cheshire Oaks, as I was interested in purchasing a Q4 E-Tron.

At Cheshire Oaks, I was introduced to Abraham Ghosheh. From the moment he greeted me, it was evident that he was dedicated to providing excellent service. He took the time to thoroughly explain the vehicle and my purchasing options.

Abraham demonstrated exceptional professionalism. He presented various colours and models available for immediate delivery, but the specific colour and model I wanted was not scheduled for delivery until after March 1st, which is the day I required it.

After asking for a moment to check on something, he returned to inform me that he could secure the vehicle I desired from another garage. Although he couldn’t make any guarantees, his optimism was encouraging.

By the time I got home, Abraham had successfully arranged for the car to be transferred to the Cheshire Oaks Audi center, and I paid a deposit. He informed me that the garage does not offer delivery or collection for new vehicles on Saturdays.

Recognizing my disappointment, he made the commendable decision to come in on his day off to deliver the vehicle to me.

When he arrived, he mentioned he had driven carefully to ensure the car was in pristine condition upon arrival.

Abraham's commitment to customer satisfaction is truly impressive. Cheshire Oaks Audi is fortunate to have such a dedicated employee who doesn’t hesitate to go above and beyond to meet customer needs.

I wholeheartedly recommend Abraham to anyone seriously considering a vehicle purchase from Audi.

Andrew Antoniou

all are good and much appreciated

Super god kundeservice, kudos til Victoria og Lukas.

Massive thanks to Jimmy (Nottingham branch) who helped us buy our first Audi. Great guy made it very easy and found exactly what we were looking for. Thanks mate. Stu 👌

Just want to say how Fantastic Marshall was at the Audi branch in Peterborough! From start to finish he was a brilliant Sales Executive! We were taken care of throughout the process! He kept me informed of all the process of getting our new car! Friendly, professional and reliable! Thanks so Much Marshall! I would recommend your services to anyone looking to buy a new car! Well done!

Audi Group 1 in Watford. 5* treatment from all colleagues across sales, management and servicing especially from Stinder, Angelica and Vito. Cannot recommend this dealership enough from the knowledge, patience, finance options, variety of vehicles and the showroom itself is something special.

Great service, great experience.

I have dealt with Shekh M (Customer Relations Manager) recently over some work that has been required on my car. He has been exceptional to deal with. Extremely helpful, polite, and follows up as promised. A real asset to the customer services team.

Very reliable, and good service

Polite and efficient service from Vindis Northampton Audi as always.

👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

Very professional service! Every time I had been there, I come out as a very satisfied customer. Keep up the good work team !

I recently purchased the Audi Q5, and it has exceeded my expectations in every way. The combination of luxury, performance, and practicality is unmatched in its class. The interior is beautifully designed with premium materials, a clean layout, and advanced technology like the Virtual Cockpit and MMI infotainment system, which are intuitive and user-friendly

Took car into Whetstone for service and mot. Asked for a couple of items to be looked at at the same time which they said nothing about. They didn’t leave the wheel nut lock key in the car and the service centre doesn’t answer the phone and main number just keeps putting through to them and said the best thing is for me to go and collect it in person - so I have to waste at least 45 minutes of my time to do a round trip because they hadn’t returned this routine item. In over 20 years of getting mots done I have never had this issue.

On the plus side it was a quick turnaround and the representative I had contact with was efficient and it was a nice touch having the video explanation.

Amazing experience at the Nottingham Audi. Visited many different branches and the guys here were the best by far. Helpful with all questions pre and post sale. Shout out to Sam, Hannah and Jimmy. Would recommend the dealership to everyone.

Great experience buying from Stafford Audi from start to finish Marcus the salesman was very helpful and answered everything I asked