Fantastic company with quick customer service. I bought a life time license for one of their products 3 years ago but after upgrading to a new PC I found that the program I has been using on my old co... See more
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AudFree provides the best DRM removal solutions for audios, including Apple Music Converter, Spotify Converter to convert DRM Apple Music, Spotify songs and Audible books to MP3, AAC, WAV, etc. losslessly.
Contact info
adbvfbre, 10000, sgh, United States
- 8497468748
- support@audfree.com
- audfree.com
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Great product and great customer care
Great product and great customer care.
Requested registration reset so could transfer licence to a new laptop. Prompt e-mail reply and I set up in no time.
The product itself is excellent and very easy to use. I have no hesitation in recommending it.
this app is awesome and customer…
this app is awesome and customer service is always on hand to help :)
Scam: Purchased software and didnt receive license key for 17 days, then AudFree called me a liar and didnt refund me
I purchased one month of Audfree software on 28th March. I immediately got a bunch of emails, and none of them included a valid licence key, so I couldnt actually use the product. I checked all my folders including spam. The "support" service is a chatbot and it was totally useless. I contacted their 3rd party support email (paddle) who got in touch with AudFree. Despite chasing over 5 times over 17 days I heard absolutely nothing from AudFree. In this time, I of course went elsewhere (who wouldnt). When AudFree finally got back to me with a valid license code - 17 days later (!!!) - they refused to refund me and basically told me I was a liar. Worst customer experience I have ever received. Feel bullied and cheated. Avoid this company like the plague.
Have been user for a couple of years
Have been user for a couple of years. Great service and works like a charm.
Exactly what I needed.
Program did exactly what I needed it to do. Very easy to use interface and then set it and forget it. Did have a few issues with my personal firewall but customer service was very quick to respond and walk me through the set up process. After that, smooth sailing. 5 stars are not just for the program, but also for the customer service! Much Thanks!
I accidentally registered more than once
I accidentally registered more than once and the extra charges were charged to my banking account. I notified them about this and they quickly credited the extra charges to my account. Very honest seller. Audfree program works perfectly
Great experience
Great software and a great company to deal with. Audfree Capture is really easy to use and simple to set up. Any time I have had to contact them for support the reply has been swift and very helpful.
Super fast response to the problem.
Super fast response to the problem.
Fixed in no time.
Amazing Mila.
Thank you.
App and support are awesome
App works perfectly. Support is outstanding and very helpful. I love it!
Outstanding support
In November 2018 I bought a licence for Audfree spotify music converter and it has served me well until my 10 year old laptop died last week. I re-installed the software on my brand new laptop, entered the registration details but no joy, I was stuck with the trial version. I emailed support ataudfree and I was pleasantly surprised to discover that after all these years the company was prepared to delete the details of my old laptop and allow me to re-licence the software on my new computer. Customer service is alive and well at Audfree. Thank you.
Mila is top notch
Mila was so quick to answer and help me with my issue. This company is top notch when it comes to customer service. Always fix my issues same day.
Customer service got back to me right…
Customer service got back to me right away and corrected my license key issue.
I didn’t realise one license only…
I didn’t realise one license only covered one machine, when I messaged customer service asking to change it over though, they were happy to help.
Great product, great support 😊
New computer transfer
Not knowing that only one license can be used per computer, I lost access to my account. Once my new computer was ready to go, the customer service team quickly helped me find the proper license to get me up and running. Very helpful and very courteous!!
Great and quick service
Great service. When there's a problem the team quickly solves it. I really can recommend AudFree
Works perfect for Windows and Mac
Works perfect for Windows and Mac, also great customer service.
Brilliant support
Brilliant support, great product, staff is very helpful. Thank you for all the support.
Works a treat!
Works a treat!! Tried other that have stopped working but this it excellent.
Great support and a good solution ...
Great support and a good solution to listen Audible files in Garmin watches.
Very great app
Very great app, easy to use. Kind and prompt client service when I needed information about my lifetime licence.
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