Element14 have to backorder much of the things they "stock". Upon querying about fairly common items stocked by all Element14's competitors you get rude short emails stating, "no stock, no quote". T... See more
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Twice now, slow supply, doubled up Orders that took forever to sort out, and incorrect parts supplied in their most recent mishap. Spent today waiting for a courier that I was told had been booked for... See more
Want your order shipped same-day, as advertised? Expect an email in your just, addressed "Dear Customer" (probably why it ends up in junk - because they're too lazy to look up your name) asking you... See more
element14 singapore still does not deliver my order at all, since more than 4 weeks, although the components were all confirmed for maximum 5 working days since July 25, 2018. Those components wer... See more
Company replied
Company details
Written by the company
We are a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance and repair. To power your success, we provide 24/7 access to the products you need, a wide selection of services, and dedicated customer support every step of the way. We also offer • Over 1 million products in stock • Over 2,000 leading suppliers • Fast & reliable delivery • Technical support 24/5 • Fast growing Industrial product range; and much more.
Contact info
72 Ferndell Street, Chester Hill, NSW 2162, Sydney, Australia
- 1300 361 005
- au-sales@element14.com
- au.element14.com
1.1
Bad
372 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Useless support staff
18 October 2017
Unprompted review
Niagara therapy
All of our orders have been supplied in full within our lead times. All items have been in excellent condition.
27 March 2017
Unprompted review
Excellent and prompt service
16 March 2017
Unprompted review
Great technical support, friendly and helpful phone sales staff, have stock of what I need 99% of the time.
I have made many orders with E14 now and keep coming back. I usually order through the website but occasionally use the phone ordering service.
I had a couple of technical problems with the website early on, but these were quickly overcome with help from the online technical support.
The only real quirk, is using special offers codes on the online ordering, which still needs manual intervention most of the time, but this always goes smoothly so I don't mind it.
23 February 2017
Unprompted review
Goods and Services provision.
Love the products you carry and costs associated with these products.
Purchase order tracking is made easy on the phone.
Ordering on-line is a breeze.
I expect the same service each and every time I place an order.
Many thanks Element14 team.
22 February 2017
Unprompted review
Reply from element14 Australia
Hi Basile,
Thank you for taking the time to send your feedback across. It's great to hear that we were able to handle your order efficiently.
We are pleased to hear that you are satisfied with the product range and pricing. Thank you for trusting element14 with your business needs, we're looking forward to working with you again in the future.
Kind Regards,
element14 team
Great Customer service!
element14 has a great range of product, good stock levels and fast delivery. The website is is easy to use and has great functionality. Pricing in most cases is competitive. I am happy to recommend element14 and I will continue to use them as my preferred supplier of technology products.
21 February 2017
Unprompted review
good supplier
great supplier just watch for del times as some parts can take 5 bis days and del charge if only a cheap item
19 February 2017
Unprompted review
Range, availability and delivery
Good selection of products. The delivery was not in stock but still delivered in timely fashion - less than a week. Had to change delivery address and had no problem with the delivery the courier or element 14. Easy to access and order.
18 February 2017
Unprompted review
Reply from element14 Australia
Hi Michael,
Spot on! We continually look for improvement opportunities to provide great shopping experience with fast and accurate deliveries all the time like you experienced.
Thank you for taking the time to send your feedback across.
Looking forward to the next time we work together.
Kind Regards,
element14 team
Great service
Great selection of products at a good price. Just wish the free shipping minimum was lower
17 February 2017
Unprompted review
Exceptional store
Excellent experience. Unbelievable assortment (pretty much everything available). Competitive prices. Fast delivery (or there is always store near by if needed).
17 February 2017
Unprompted review
Reply from element14 Australia
Hello,
Thank you for the fabulous feedback. We are delighted to hear you have enjoyed smooth order experience.
Thank you kindly for your business, we're looking forward to working with you again in the future.
Kind Regards,
element14 team
Element 14 review
Excellent company to deal with.Of the 5 main companies I purchase electronic components from, I always check Element 14 first.
17 February 2017
Unprompted review
Good service with extensive inventory
The next day delivery on orders is excellent. We can order late in the day and the order arrives next day A.M. However a lot of items that we require are not in stock in Australia.
17 February 2017
Unprompted review
Reply from element14 Australia
Hi Rod,
Thank you very much for your feedback, it's great to hear you are happy with your order experience!
We are always working hard to keep our stock locally so that our customers can get it quickly and currently we are deploying a new web update which will reflect more accurate stock levels and you will now be able to choose to consolidate your order or if you wish to consolidate by products. The order consolidation options are at the Order Information page. (For more information please visit: http://au.element14.com/new-web-features)
We would love to assist you again should the requirement arise.
Kind regards,
element14 team
No problems whatsoever
Ordered a Raspberry Pi 3, received a Pi 3. Shipping was faster than expected, and I had no problems with the order.
17 February 2017
Unprompted review
Very helpful, great phone communication style
I had several phone calls to adjust my order and for the sales assistant of great help and with stock checking and a back order turned up on the expected date. Very good service and I will become a long term order-er.
17 February 2017
Unprompted review
Reply from element14 Australia
Hi David,
Thank you for taking the time to provide the positive feedback. It's great to hear you found our customer service helpful. It's our pleasure to have you as a happy customer, many thanks for your business.We would love to assist you again should the requirement arise.
Kind Regards,
element14 team
Always Excellent
Ordering is simple and fast, communications are accurate.
Always Excellent
17 February 2017
Unprompted review
Poor service
I have always been happy with Element14 but my most recent experience was quite disappointing. I placed an order in November 2016 and received one of the items in February the following year. My numerous emails didn't help. They were either followed up inadequately or not at all. I eventually needed to call the customer service to have the issue resolved. No one bothered to at least apologise along the way.
I truly hope this is just a one-off and I'll continue being a customer - at least for the time being.
16 February 2017
Unprompted review
Reply from element14 Australia
Hi Atanas,
Thank you for taking the time to send your feedback across.
We are always working hard to make sure that we deliver your order on time, please accept our apologies that this has not been the case for you.
We hope we can make the shopping experience more user friendly going forward.
We would love to assist you again should the requirement arise.
Kind regards,
element14 team
Don't believe what they tell you
The ordering on the web page is very easy to use, all my orders have always arrived on time and complete.
I have since had to down grade this review as the order was placed on 26/03/17 and today the 3/5/17 i have had to call 5 times during this period and still no answer or expected ETA. Each team member does not delver on commitments over the phone.
16 February 2017
Unprompted review
Good most of the time.
Only had one poor experience when I ordered some export controlled parts. It took about a month to actually get the parts delivered.
Update 23/02/2017:
Changed my rating to 3/5 stars. As an incentive to post a review on trust pilot a free screwdriver kit was offered with my next order.
Only after posting the review do they state that a minimum order of $200 is required to receive the gift.
Although I"m a pretty small time customer and will continue to use E14, this kind of thing doesn't leave a great impression...
From original email:
"you will receive a FREE Screwdriver Set with your next order as a small thank you for your time*."
"* Please note that the voucher will be emailed to you within 7 working days after you have left your review"
From the email with voucher code, after posting review:
"Get a FREE Screwdriver Set with your next order when you spend $200 or more!"
16 February 2017
Unprompted review
GREAT SERVICE AND PRODUCTS WITH FAST DELIVERY
ITS NICE TO ORDER AND GET WHAT YOU NEED THE NEXT DAY DELIVERED FOR FREE
16 February 2017
Unprompted review
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