Attune Hearing - Hervey Bay Reviews 14

TrustScore 4.5 out of 5

4.5

Medical Place 13, 4655 Urraween, Queensland, AU


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Rated 5 out of 5 stars

Every visit to Attune Hearing in Hervey Bay has been a comfortable, happy experience. The staff are wonderful and go out of their way to make you feel at home.

Company replied

Rated 5 out of 5 stars

I have been using Attune for the last 4 years as my hearing specialist. They have been tremendous. In recent months, my walking ability has diminished severely. I, now 88, use a 4 wheel walker & elect... See more

Company replied

Rated 5 out of 5 stars

I felt extremely comfortable, right from the first phone call. Kerry is a caring receptionist, with a calming voice, putting me at ease. Ann is understanding and knowledgeable , also with a re... See more

Company replied

Rated 5 out of 5 stars

We have been using Attune Hearing in Urraween Hervey Bay for a year now, after trying out other Pushy, hard sell, hearing clinics. upon getting our 1st yearly check up we received the same friendly... See more

Company replied


Company details

  1. Hearing Aid Store
  2. Pharmacy

Information provided by various external sources

Attune Hearing is Australia's largest independent hearing health care provider. We provide hearing tests for all ages, tinnitus management, cochlear implants and workplace hearing services and are supported and supervised by GP's and Ear, Nose and Throat surgeons.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great staff!

Every visit to Attune Hearing in Hervey Bay has been a comfortable, happy experience. The staff are wonderful and go out of their way to make you feel at home.

3 February 2022
Unprompted review
Attune Hearing - Hervey Bay logo

Reply from Attune Hearing - Hervey Bay

That's a lovely comment Joy. We're so glad they've always looked after you and it's a pleasure to hear how caring the team is at Hervey Bay. What a great start to your morning, happy Friday!

Rated 5 out of 5 stars

Best Hearing Clinic we could find.

We have been using Attune Hearing in Urraween Hervey Bay for a year now, after trying out other Pushy, hard sell, hearing clinics.
upon getting our 1st yearly check up we received the same friendly, Polite, easy going Service and Advice from the same professional two Ladies at this clinic, we are very happy with their service to us.

Last year i called in to Townsville Attune Hearing while on holidays just for some batteries, i got exactly the same service as i got from my Attune Hearing in Hervey Bay.

16 January 2022
Unprompted review
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Reply from Attune Hearing - Hervey Bay

That's fantastic V! We're happy to know our clinics in Hervey Bay and Townsville could make a difference and deliver consistent results for you. Hope you had a great Christmas and all the best for the new year!

Rated 5 out of 5 stars

A great team

I felt extremely comfortable, right from the first phone call.
Kerry is a caring receptionist, with a calming voice, putting me at ease.
Ann is understanding and knowledgeable , also with a relaxed and friendly manner.
I was not hurried through the appointment, but given ample opportunity to ask questions.
I left the appointment feeling acknowledged and understood.
( I have a health condition which affects my speech, so this is important to me)
Thankyou Kerry and Ann, you are a great team.

30 November 2021
Unprompted review
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Reply from Attune Hearing - Hervey Bay

What a wonderful comment to have left us Marg, but especially for our Audiology clinic at Hervey Bay. Its a credit to their training and capacity to care for each client that comes to them that they can support clients through knowledge and understanding. Both Kerry and Ann will be pleased to hear of your lovely, kind words.

Rated 5 out of 5 stars

Bert Wicks Attune Review

I have been using Attune for the last 4 years as my hearing specialist. They have been tremendous. In recent months, my walking ability has diminished severely. I, now 88, use a 4 wheel walker & electric wheel chair. Transport is a big problem, & today, Ann made a home visit for me. She repaired & adjusted both aids at home. The result was outstanding. I cannot recommend these people highly enough. Bert Wicks

19 November 2021
Unprompted review
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Reply from Attune Hearing - Hervey Bay

What a wonderful outcome Bert and it really does show how our clinical hearing teams are willing to assist their clients, and what better way to show this, than by going to your home to make your repairs. We are most grateful to have such staff working under the Attune banner, so well done Hervey Bay!

Rated 5 out of 5 stars

Thank You

From the phone call to make the appointment to the end of the hearing test I could not fault anything. Shame my hearing wasn't as good. Would certainly recommend Attune Hearing HB.

8 November 2021
Unprompted review
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Reply from Attune Hearing - Hervey Bay

Snaps go out to our clinical hearing team at Hervey Bay and thanks to Dean for leaving such a lovely comment about them.

Rated 5 out of 5 stars

Very happy with the visit

Very happy with the visit, all well explained & easy to complete all the testing.

11 October 2021
Unprompted review
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Reply from Attune Hearing - Hervey Bay

Thank you for that comment Helen. Its great to hear you found our clinical hearing team helpful, obliging and professional throughout your visit.

Rated 5 out of 5 stars

We are both extremely happy to be…

We are both extremely happy to be Attune Hearing clients. A very professional and caring team.

5 August 2021
Unprompted review
Attune Hearing - Hervey Bay logo

Reply from Attune Hearing - Hervey Bay

Thank you for the great feedback Lucy. Have a wonderful weekend and again thank you for the support during these tougher times.

Rated 5 out of 5 stars

Visited Attune Hearing as new patient…

Visited Attune Hearing as new patient few days back.A very welcoming,comfortable and professional experience,Thanks to Ann and Kerry till next visit.

15 July 2021
Unprompted review
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Reply from Attune Hearing - Hervey Bay

Thank you James for writing this positive review of our Attune Clinic, Hervey Bay. Ann and Kerry pride themselves on their professionalism and great customer service. Looking forward to seeing you at your next visit.

Rated 5 out of 5 stars

First time having hearing aids and very happy.

Very helpful and easy to understand. All my questions dealt with clearly and patiently. This was my first experience with having hearing aids fitted and I am very happy with the result. I would recommend attune with confidence.

9 July 2021
Unprompted review
Attune Hearing - Hervey Bay logo

Reply from Attune Hearing - Hervey Bay

Thank you Brian for writing this positive review of our Attune Clinic, Hervey Bay. Our clinic understands that the first experience with having hearing aids fitted must be a happy and positive result. Thank you for your confident recommendation of our Attune Clinic.

Rated 5 out of 5 stars

I recently had a hearing test done

I recently had a hearing test done. The first thing I noticed was how friendly the staff where. Going in for the test was easy everything was explained and I was really at ease with the whole experience.

22 June 2021
Unprompted review
Attune Hearing - Hervey Bay logo

Reply from Attune Hearing - Hervey Bay

Thank you Steve for your positive feedback. Our Attune clinic's take pride in our first meet and greet and the whole hearing test experience. We know it is very important for our patients to understand the process from the time they step foot though our door, till the time they walk back out our door.

Rated 5 out of 5 stars

Visited here today with my 10 year old…

Visited here today with my 10 year old son and the staff are amazing. Very happy with our experience.

16 June 2021
Unprompted review
Attune Hearing - Hervey Bay logo

Reply from Attune Hearing - Hervey Bay

Thank you Kylie for advising of your happy experience with our Attune Clinic, Hervey Bay. Looking after our children patients is an essential aspect of service provided.

Rated 5 out of 5 stars

A thoughly professional service from…

A thoughly professional service from Attune Hervey Bay.
With Kerry to welcome me when I arrived and to called by name I felt that I entered a very warm friendly environment.
When Ann came out and welcomed me into her office. The atmosphere was very relaxing and she took a personal interest in my hearing issues and I was treated very respectfully and answered all my questions so I understood exactly what she was saying. I left there extremely happy and satisfied I received the best possible care. I am confident that any issues that I have in the future Ann will be there for me to sort them out. Thankyou so much for making me feel special.

4 June 2021
Unprompted review
Attune Hearing - Hervey Bay logo

Reply from Attune Hearing - Hervey Bay

Thank you Peter for advising about the professional service that you have received from our Attune Clinic, Hervey Bay. At Attune, we aspire to create a warm friendly environment at all times to ensure our patients are very comfortable each time they come for a visit. Your hearing health is our claim to fame. Our clinic's strive to ensure each patient is rewarded with customer satisfaction and service. We are so pleased that you have been made to feel so special.

Rated 5 out of 5 stars

Ross’s Review

The kind, friendly and efficient staff at Attune Hervey Bay always ensure my visits there are enjoyable while efficiently looking after me and my hearing needs. I recommend this business unreservedly.

31 March 2021
Unprompted review
Attune Hearing - Hervey Bay logo

Reply from Attune Hearing - Hervey Bay

Thank you Ross for you above review. Positive feedback such as this, is always wonderful to receive. Our Attune Clinic, Hervey Bay always guarantees to provide the kind, friendly and efficient service that you have received. Your recommendation is also greatly appreciated.

Rated 5 out of 5 stars

Finally an audiologist/medical…

Finally an audiologist/medical practitioner that actually listens, Annilyn was amazing and I would recommend her to anyone who is having any hearing issues at all.

23 March 2021
Unprompted review
Attune Hearing - Hervey Bay logo

Reply from Attune Hearing - Hervey Bay

Thank you MMH for your positive words. We will ensure to pass on your positive feedback to Annilyn about your recommendation to anyone who is having hearing issues. Our teams in our Attune Clinic's are dedicated professionals, who understand how important it is to look after your hearing health.

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