Still waiting to be contacted by the support team regarding my negative experience reported over a month ago.
Company replied
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See what reviewers are saying
The audiologist was cold, uncaring and insensitive in her explanation of my results. Complete disregard for, and failure to recognise, how the results might be significant to me, and affect me. Cold,... See more
Company replied
My experience at Attune Hearing was very positive. The people working there are very professional and friendly. The process to get my hearing aids was very easy and I didn't feel pressured to make a d... See more
Company replied
I have been dealing with Attune at Cleveland for 3 years and have found them always obliging and helpful. I have never had any problems with this company.
Company replied
Company details
Information provided by various external sources
Attune Hearing is Australia's largest independent hearing health care provider. We provide hearing tests for all ages, tinnitus management, cochlear implants and workplace hearing services and are supported and supervised by GP's and Ear, Nose and Throat surgeons.
Contact info
Corner Queen and Bloomfield Street, 4163, Cleveland, QLD, Australia
- (07) 3884 3650
2.6
Poor
4 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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No follow up.
Still waiting to be contacted by the support team regarding my negative experience reported over a month ago.
17 November 2025
Unprompted review
Reply from Attune Hearing - Cleveland
Hi Allison,
Thank you for your review, and we’re very sorry that you’re still waiting to be contacted. This is not the experience we aim to provide.
To allow us to follow this up and contact you directly, could you please share your contact details or email au-customersupport@attune.com.au, including the Cleveland clinic location? Our Customer Support team will then be able to investigate and assist.
Thank you for bringing this to our attention,
Attune Hearing
cold, clinical, impersonal
The audiologist was cold, uncaring and insensitive in her explanation of my results. Complete disregard for, and failure to recognise, how the results might be significant to me, and affect me. Cold, clinical, impersonal. Will not be recommending.
17 November 2025
Unprompted review
Reply from Attune Hearing - Cleveland
Hi Al,
Thank you for sharing your feedback. We’re very sorry to hear about your experience. This is not the standard we aim for at Attune, and we appreciate you taking the time to share your review.
We would like to look into this further and understand what happened so we can address your concerns directly. If you’re comfortable, please email us at au-customersupport@attune.com.au with your contact details and the clinic you attended, and a member of our team will follow up with you.
Thank you again for bringing this to our attention.
Attune Hearing
My experience at Attune Hearing was…
My experience at Attune Hearing was very positive. The people working there are very professional and friendly. The process to get my hearing aids was very easy and I didn't feel pressured to make a decision. All my questions were answered and the explanations were very clear. The aftersale care seems very good too. I would highly recommend Attune at Cleveland.
29 October 2020
Unprompted review
Reply from Attune Hearing - Cleveland
Thank you very much Robyn for sharing your experience with our Audiology clinic at Cleveland and their clinical hearing team. Its a wonderful testament to our staff that they provide answers to your questions with as much knowledge at their disposal and to do it in way that is clear and precise, so that you can make an informed decision.
Hearing aids
I have been dealing with Attune at Cleveland for 3 years and have found them always obliging and helpful. I have never had any problems with this company.
23 September 2020
Unprompted review
Reply from Attune Hearing - Cleveland
Terrific news Howard. Great to hear our Audiology clinic at Cleveland has supported you over all these years and continue to do so in the most helpful and obliging way possible. Thank you.
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