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yes they won't respond, during the free trial if you write too many articles they will charge your card. No warning. Most companies will have a message that says "all credits used up" They charged me for a year and then guess what happened, they took away my login credentials
May I know how you contacted them?
I am trying to reach through their help, twitter and linkedin profile. Nobody from the team is responding.
They make it so hard to cancel the trial subscription
I bought the smallest package of $29/month with 20k words. I assumed I'd get notified if I use it up - instead, I got charged a $97 overage fee out of nowhere. I can't even check how many words I have used up! This complete lack of transparency is unbelievable. Horrible experience. I can't even cancel my subscription unless I send them a message.
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