Been saving with Atom for about 5 years now. Safe, reliable, easy to manage and consistently good rates of interest on their savings products. Their interest rates are no longer the best in the ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Atom for my ISA and savings for a few months now, it was recommended by my daughter who had her mortgage with them and because of that had been able to pay it off early! My financial... See more
Company replied
Returning to Atom after a 7 year break. Very easy to open a new savings account, though I had to use a new email address as the old one didn't work. I'm very impressed with the app, great security fe... See more
Company replied
Great customer service every time I call and need assistance. The staff are always friendly, helpful, and willing to go the extra mile to help. The app is very easy to use, and there is a good range o... See more
Company replied
Company details
About Atom bank
Written by the company
We’re the UK's first app-based bank and we’re making banking easier, faster and better value. Founded in 2014, we're on a mission to change banking for good, putting our customers at the heart of everything we do.
We're proud to offer simple and secure products designed to help you make the most of your money. Whether you're looking to grow your savings, get a competitive mortgage or secure a business loan, our first-class app and award-winning UK-based customer support team are here for you seven days a week.
We believe banking should be effortless. That's why our app is built with intuitive features and robust security, offering biometric login, real-time notifications and FSCS protection to keep your money and data safe. We don't have expensive branches, so we can focus on delivering better rates and a seamless digital experience.
Experience banking that works for you.
FSCS Protection
Your money will be covered by the Financial Services Compensation Scheme (FSCS), which means your deposits are protected up to £120,000.
Contact info
The Pattern Shop, NE1 3PD, Newcastle upon Tyne, United Kingdom
- 0333 399 0050
- customer.operations@atombank.co.uk
- atombank.co.uk
Easy Access Cash ISA
4.8
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Atom bank
We're so happy to hear our staff provided such a positive experience for you. Thank you for your kind words!
The app is very user friendly
The app is very user friendly
The rates for you offer are competitive
Helpline available if in doubt..
Overall, great experience, thank you
19 July 2026
Reply from Atom bank
We're so glad to hear you find our app user-friendly and our rates competitive! It's also great to know that our helpline provides peace of mind. Thank you for sharing your positive experience!
I have made this review 3 out of 5.
I have made this review 3 out of 5.
I kept getting a screen that indicates that the app had been closed but it obviously hadn’t been closed. I discovered that to close the screen I had to swipe from the bottom of the screen upwards to the top of the screen. The message below allows me tap the message to open. There is no message which explains how to close the app.
I now know how to close an app by swiping upwards. I had to ring your help desk to discover this. Your support staff member told me what to do.
A sentence on the bottom of the screen would have saved me having to ring Atom Bank and save Atom Bank support staff having to answer my question. People who already know how to close the app don’t need help, but people who don’t know would be grateful for a short sentence saying “Swipe up to close the App.” at the bottom of the screen. That would save Atom Bank money.
.
21 July 2026
Reply from Atom bank
We appreciate you taking the time to share your feedback regarding the app's functionality. We understand how frustrating it can be to encounter unexpected behavior and the need to contact support for a solution. Your suggestion about adding an on-screen prompt for closing the app is valuable, and we will certainly consider this as we continuously work to improve our user experience. We are always looking for ways to make our app more intuitive for everyone.
Good bank
The main reason for choosing atom is the rate of interest which was better than others .
20 July 2026
Reply from Atom bank
We're delighted to hear that our interest rates were a key factor in your decision to choose us. Thank you for your positive feedback!
Easy App to understand
Easy App to understand, rates very good, if you have a query there’s no waiting around, always dealt with very swiftly.
16 July 2026
Reply from Atom bank
We're so glad you find our app easy to understand and that our rates are very good. It's wonderful to hear that our team deals with queries swiftly. Thank you for your positive feedback!
Reply from Atom bank
Thank you so much for your 5 star review!
Good communication / smooth transaction
Good communication . Clear details provided of choices available of investments . Simple instructions and seamless process to invest .
17 July 2026
Reply from Atom bank
We're so pleased to hear that you found our communication clear and the investment process seamless. Thank you for your wonderful 5-star review!
Easy to access online
Easy to access online. Customer service is very good. Staff members very helpful to help any issue.
13 July 2026
Reply from Atom bank
We are delighted to hear that you find our online access easy and our customer service to be very good. It's wonderful to know our staff has been helpful with any issues.
Reply from Atom bank
We're so pleased to hear that your phone call was answered quickly and that we could sort out your query right away. Thank you for your kind words!
Reply from Atom bank
We're so glad to hear that opening an account with us was a smooth and easy process for you. Thank you for sharing your positive feedback!
Easy to use and transfer money
Easy to use and transfer money. Competitive rates and have used both short and long fixed accounts
15 July 2026
Reply from Atom bank
We're so pleased you find it easy to use and transfer money, and appreciate our competitive rates on both short and long fixed accounts. Thank you for your positive feedback!
Reply from Atom bank
We are so pleased to hear that you found our setup easy and our team helpful. Thank you for your positive feedback!
Easy to use easy to set up
21 July 2026
Reply from Atom bank
We are so pleased to hear that you found our product simple to use and straightforward to set up. Thank you for your positive feedback!
Easy quick to use
18 July 2026
Reply from Atom bank
We are so happy to hear that you found our app easy and quick to use. Thank you for taking the time to leave us a 5-star review!
User friendly
Easy, straightforward and clear process to open accounts. The app is very user friendly.
18 July 2026
Reply from Atom bank
We're delighted to hear that you found the account opening process straightforward and clear. It's also wonderful to know that you find our app very user-friendly. Thank you for your positive feedback!
Excellent accessibility and clarity on…
Excellent accessibility and clarity on the app and after a few years holding accounts with you I am confident about your service and care for my savings and investments
21 July 2026
Reply from Atom bank
We're so pleased to hear you find our app accessible and clear. It's wonderful that you feel confident in our service and care for your savings and investments after several years. Thank you for your 5-star review!
Reply from Atom bank
We're so pleased you found our service easy to set up. Thank you for your positive feedback and 4-star review!
Atom is very easy and clear to use.
18 July 2026
Reply from Atom bank
We're so glad you find Atom easy and clear to use! Thank you for your fantastic feedback and 5-star review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.