Booked by our travel agent. We received a text 48hrs before pickup confirming our booking, stating time and place for collection. Next day, a text message to confirm the driver, the vehicle, pic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. Both journeys to and from the airport were seamless. Efficient and great time keeping. We were contacted 24hours ahead of departure as well as a few hours just before, with full details... See more
Company replied
Our driver was punctual, professional, and very friendly. The vehicle was clean and comfortable, and the ride was smooth and safe. Communication was excellent, and the driver helped us with our luggag... See more
Company replied
The driver was very courteous and sent me a photo of his face and location so I could easily find him. He was also early so we did not need to wait. The company messaged me a day before and on the day... See more
Company replied
Company details
Written by the company
AtoB is an online reservation platform for airport transfers and private chauffeur services. Our taxi-Limo service guarantees guests reliable and comfortable rides to the destination of their choice. Our professional team provides customers the following services: - Hourly chauffeur services - Private airport transfers - Business solutions - Private tours with professional local drivers
Contact info
Ayiou Nikolaou 33, , Egkomi 2408, , Nicosia , Cyprus
- +35724 030588
- info@atobtransfer.com
- atobtransfer.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Transfer to our villa
The driver was patiently waiting for us even though we were delayed waiting on our luggage, without asking he stopped off and provided us with ice cold water as it was super hot. He was attentive and helpful with our luggage, a picturesque drive and there on time as stated.
28 July 2025
Unprompted review
Comfortable journey from Airport
Immigration took more than 1 hour but the driver was waiting and had sent whatsapp message with clear instruction that made it easier.
Also the driver was present 10 minutes before time to pick us from residence to drop us to airport
29 July 2025
Unprompted review
Great car
Great car, comfortable, arrived well in advance, secure car seat for our baby. Couldn't recommend enough.
23 July 2025
Unprompted review
Frustrated driver & difficulties around payment
The company messaged me on the day to confirm the trip was going ahead which I appreciated. I had provided my flight number and my flight was slightly delayed. However, the driver seemed to know nothing about this? Despite the company saying the fee included the driver waiting for up to an hour, the driver was incredibly frustrated about waiting for half an hour, when I had also messaged him multiple times to notify him that I was delayed. Another person then joined my drive and at the end, the driver argued with me about whether I had already paid or not. When I showed him my payment receipt, he said that he had not been paid and so I had to pay him again. In the end, we had to call the company to ask them why they had not paid him. All in all, quite stressful and not enjoyable.
12 July 2025
Unprompted review
Reply from AtoBtransfer.com
Dear Isabel,
Thank you for taking the time to share your experience. We're sorry to hear that your transfer turned into a stressful one, particularly after you had kept us informed about your flight delay and expected your journey to go smoothly.
We'd genuinely like the opportunity to review your case once again. We'll be happy to look into what happened, including the flight monitoring, the communication with our local partner, and the payment process at the end of your journey, so we can better understand the situation as a whole.
If you're happy to do so, please feel free to contact our support team with your booking reference. We'd appreciate the opportunity to personally revisit your case and understand how we can make things right.
Kind regards,
Irina
Customer Relations Manager
deep disappointment
I am writing to express my deep disappointment and to formally complain about the service provided under order 0MM6H8. Yesterday, upon my arrival at the airport, there was no driver waiting for me. This was not a simple delay — the driver was entirely absent.
Had I not taken the initiative to call your helpdesk, I would have been left without any support. Only thanks to my own efforts was I able to get in touch with the driver and push for a solution. If I had simply waited passively, I would have spent the entire night stranded at the airport.
Given this unacceptable experience, I now demand full assurance that my upcoming transfer — scheduled for next Saturday at 7:00 AM from the Ascos Coral Beach Hotel to the airport (Order NGLBG9) — will be carried out reliably and without issue.
I expect a prompt confirmation.
Kind regards,
30 June 2025
Unprompted review
Reply from AtoBtransfer.com
Hi Sergio,
Thank you for leaving your review. Please accept our apologies for any inconveniences experienced during your trip. We take such matters seriously and our team have already contacted your driver for further investigation.
Please feel free to email us at info@atobtransfer.com with your comments and our support staff will assist you.
We have also informed the Operations department of your return trip, and they will communicate this to your driver.
The AtoB Team.
Great experience!
Yevgen was very polite and patient, helped me with my suitcases and even helped me find my bus. Amazing chauffeur. I would highly recommend.
30 June 2025
Unprompted review
Reply from AtoBtransfer.com
Hello,
Thank you for taking the time to leave your review! We are very happy to hear you enjoyed your ride and will pass your kind words to Yevgen 😊🚗
We look forward to assisting you with any future rides!
The AtoB Team.
I truly appreciate you making sure I…
I truly appreciate you making sure I got hotel safely, especially so late at night
29 June 2025
Unprompted review
Reply from AtoBtransfer.com
Hello,
Thank you for you kind review! We are always happy to assist 😊🚗
Looking forward to seeing you travel with us again!
The AtoB Team.
Always reliable and excellent service
28 June 2025
Unprompted review
Reply from AtoBtransfer.com
Hello Dr. Bristol,
Thank you for your kind words! We're happy to know you can count on us. Looking forward to serving you again soon! 😊🚗
The AtoB Team.
Reply from AtoBtransfer.com
Hi Angela,
Thank you for taking your time to leave us a review! We are very happy to hear that you enjoyed your ride and that the driver met your expectations 😊🚗
We look forward to assisting you with your future rides.
The AtoB Team.
Reply from AtoBtransfer.com
Hi Geoff,
Thank you for your review! We are happy to hear all went well and you enjoyed your ride with one of our drivers.
Hope to see you travel with us again soon!
The AtoB Team.
Wonderful deriving.
20 June 2025
Unprompted review
Reply from AtoBtransfer.com
Hello,
Thank you for your positive review! We are happy to hear all went well.
All the best,
The AtoB Team.
Driver was over 30min late
Driver was over 30min late, name on the plate was wrong, no own spotify list what they promised. The driver drove dangerously on the lanes at times, the car was untidy and far from what was described.
We paid more to get a pre-ordered taxi, better service and a car to make it better than uber, unfortunately any other car would have been better than this.
14 June 2025
Unprompted review
Reply from AtoBtransfer.com
Hi Henrika,
Thank you for leaving your review and for providing the feedback regarding your ride.
We are sorry to hear that your experience was not a satisfactory one. We take such matters seriously and our team will investigate this occurrence with the driver directly.
Please feel free to contact our support team at info@atobtransfer.com to provide additional details, and they will be happy to assist.
We strive to provide the best possible service for every ride, and hope that this experience will not deter you from travelling with us again in the future.
The AtoB Team.
Reply from AtoBtransfer.com
Hi Martin,
Thank you for your review! We are glad to hear that all was smooth with your ride 😊🚗
Looking forward to assisting you in the future.
The AtoB Team.
Absolutely shocking service
Absolutely shocking service. Bordeaux. We had booked a ride from our accommodation and the driver never showed up. We contacted customer service after 15 minutes and were told he was there and was trying to call us. This was a blatant lie. We tried again to no avail. I asked for drivers number, not given. Asked for his reg. Not given. all done very very slowly on their part and then just casually inform me he has left because we never showed up. we were waiting at reception for him as arranged. Now they tell me he couldn't access reception (bullshit, there was loads of parking there) and was "in the area somewhere". very disappointing experience. zero start would be given if possible. out of pocket 147 euro......
9 June 2025
Unprompted review
Reply from AtoBtransfer.com
Dear Customer,
Thank you for taking the time to share your experience. We're truly sorry to read about what happened and understand how frustrating this must have been, particularly after arranging a pickup and relying on it to go as planned.
We'd genuinely like the opportunity to take another look at your case. We'll be happy to review what happened, including the communication with our local partner and the timeline of the pickup.
If you're willing, we'd appreciate the opportunity to revisit your case personally. Please feel free to contact our support team with your booking reference so we can carry out a full review and see how we can help.
Kind regards,
Irina
Customer Relations Manager
The driver was on time and the car was…
The driver was on time and the car was the same as we reserved! It was simple and perfect!
5 June 2025
Unprompted review
Reply from AtoBtransfer.com
Hi Caro,
Thanks for your feedback! Great to hear everything went as expected, on time and exactly as booked. That’s the kind of smooth service we aim to provide every time. 😊🚗
All the best!
The AtoB Team.
Excellent 1st Time User
Maite was a great driver, waited for us as our flight was delayed, helpful with our luggage and just a generally nice guy, would defo recommend and we will use this service again when we return to Tenerife, baby seat was perfect and they have an array of booster seats available too, Thanks Again
29 May 2025
Unprompted review
Reply from AtoBtransfer.com
Hi Bruce,
Thank you for your wonderful feedback! We're so glad your first experience with us was a great one. Maite will be happy to hear your kind words!
We look forward to welcoming you back in Tenerife! 😊✈️🚗
The AtoB Team.
Great service and communication
Great service and communication. Was helpful in managing our baggage and finding our accomodations which was a bit hard to find. When travelling with a family, I think this is a great service.
30 May 2025
Unprompted review
Reply from AtoBtransfer.com
Hi Gobi,
Thank you for the thoughtful review! Traveling with family can be challenging, and we're happy we could make it a bit easier for you. Hope to assist you again on your next trip! 👨👩👧👦🧳🚗
The AtoB Team.
Very friendly and helpful.
27 May 2025
Unprompted review
Reply from AtoBtransfer.com
Hi Kevin,
Thank you for your review! We are happy that we could assist you and hope to see you again soon.
All The Best,
The AtoB Team.
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