Absolutely love our aluminium pergola! The quality is outstanding — sturdy, sleek, and feels really premium. The louvred roof is a game changer; we can switch between shade and sunlight instantly, an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre-ordered 2.5x2.5 pergola and everything went like clockwork. Notified when it arrived at warehouse, given a delivery date a short time later. Installation simple and it looks great. Had a few quest... See more
Company replied
Garden furniture set was delivered quickly, but when opened a few days later the table had several manufacturing faults. We emailed ATM with pictures and received a response the next day confirming th... See more
Company replied
Easy order process, I contacted their customer service dept first just to find out how long the order & delivery process would take. After I ordered they kept me informed as to delivery dates & times.... See more
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Company details
Written by the company
ATM Living is a leading premium quality indoor and outdoor online retailer, making inspiration a reality. Based in Durham and shipping across mainland UK, ATM Living was founded with the main objective of making outdoor spaces as aesthetically pleasing as indoor. ATM Living has established itself as a brand that transforms homes into luxury living spaces, staying on top of the latest and at the moment trends that our customers love. Whether you are looking for an aluminum pergola, garden furniture , patio heater's or even a chest of drawers, ATM Living offers everything your home needs.
Contact info
United Kingdom
- 03303413410
- info@atmliving.com
- atmliving.com
4.0
Great
769 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
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I ordered my seats and firepit on the…
I ordered my seats and firepit on the sunday night and received them on wednesday very speedy delivery
2 July 2025
Reply from ATM Living Ltd
Hi Mike,
Thank you for your 5* review! We really appreciate you taking the time to leave us such great feedback!
Were so pleased that you received your order so swiftly, we always ensure to get our in stock items dispatched to our customers as swiftly as possible!
We hope you enjoy your new furniture set, if you need any further assistance in the future, please do not hesitate to contact us!
Kind Regards
ATM Living
Reply from ATM Living Ltd
Hi Michelle,
Thank you for your 5* review! We really appreciate you taking the time to leave us positive feedback!
Were so pleased to hear you are happy with ATM Living and the service you received from the customer service team, its great to hear the team were very responsive and kept you up to date with the progress of your order.
We are sure the Neptune Pergola will be a great addition to your outdoor space, thanks again for your order and lovely feedback!
Kind Regards
ATM Living
Fantastic company to deal with
Fantastic company to deal with, Sophie in CS has been brilliant and our pergola looks fantastic. Cannot wait to spend the summer under it!! Highly recommend
24 June 2025
Unprompted review
Reply from ATM Living Ltd
Hi Arron,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
Were pleased to hear that you had a great experience with ATM Living, and that Sophie was so helpful, we will ensure to pass your kind words on to her.
Its great to hear that you are happy with your new Pergola, our range are a great addition to any outdoor space!
Thanks again for your order, and for your amazing feedback.
If you require any further assistance in the future, please do not hesitate to contact us
Kind Regards
ATM Living
Good Value despite a few problems with…
Good Value despite a few problems with the initial erection they have been sorted now
Sophie in sales was most helpful
2 June 2025
Reply from ATM Living Ltd
Hi Michael,
Thank you for your 4* review, we really appreciate you taking the time to leave us feedback!
Were pleased to hear you are happy with the quality of your Zeus Deluxe Pergola, despite the initial issues surrounding the assembly of the structure. This is a great addition to any outdoor space and were sure you will enjoy your new Pergola for many years to come!
Thank you for your feedback for Sophie, we will ensure to pass on your kind words, we are pleased she was able to assist you quickly and efficiently!
Thank you for your order, if you require any further assistance in the future, please do not hesitate to contact us
Kind Regards
ATM Living
Looks great, very happy!
After a lengthy wait and some damaged parts all is sorted and we are very happy with the finished result.
18 June 2025
Reply from ATM Living Ltd
Hi Peter,
Thank you for your 4* review, we really value your feedback!
I can see your order for the Hemera Pergola initially was a pre order item, and we did encounter a slight delay in the shipments arrival which we sincerely apologize for, unfortunately on occasion we can see slight shipping delays which are out of our control. We do understand that upon delivery you had a damaged component, which we replaced quickly for you and returned to erect the Pergola shortly after.
We are so pleased to hear however that you are happy with your new Pergola, this is a great addition to any outdoor space and we are sure you will enjoy this for many years to come!
Thank you for your order, if you require any assistance in the future, please do not hesitate to contact us!
Kind Regards
ATM Living
I have to say the staff I dealt with…
I have to say the staff I dealt with couldn’t have been nicer. Both customer service staff and the boys that came out (the 3 different times) were professional, polite and so apologetic. I would have giving a 5 star review for the staff.
The first construction date they never showed up after we sat in all day. as the day was going on I contacted and they would be with me around 9.30pm as they would be drilling etc this was not really a suitable time.
They arrived the following morning and started construction to have a bit of a mare !!!
Got close to the end eventually and found they were missing bolts !,
Second pair came out when the bolts arrived to find the 4 corner plates did not fit the roof !,
Fast forward to the 3rd pair of installers coming and they actually managed to get it bolted down and finished.
Have to say I am now happy with the build
23 May 2025
Reply from ATM Living Ltd
Hi Jill,
Thank you for taking the time to share your experience with our team. We're thrilled to hear that our staff provided you with excellent service and went above and beyond to assist you.
We sincerely apologize for the initial issues with the installation dates and the challenges that arose during the installation process. Your feedback is invaluable, and we will certainly work with our third party installation team on improving efficiency and communication for future projects.
It's great to hear that the team was able to complete the install to your satisfaction. Your happiness with the final build means a lot to us, and we appreciate your understanding and patience throughout the process.
Thanks again for your order, if you require any further assistance in the future, please do not hesitate to contact us
Kind Regards
ATM Living
I absolutely love my new Pergola
I absolutely love my new Pergola. It’s transformed my garden into such a luxury space. It took a bit longer to arrive than advertised as ended up on back order, but totally worth the wait, and the team were fantastic and speedy when I messaged for updates
10 June 2025
Reply from ATM Living Ltd
Hi Amanda,
Thank you for your 5* review, we really appreciate you taking the time to leave us such positive feedback!
Were so pleased to hear that you love your Neptune Deluxe Pergola, and that it has transformed your garden, this really is a great addition to any outdoor space which you can enjoy for many years to come!
Its great to hear our team were so responsive and helpful with any queries you had along the way, we strive to provide the best service to all of our customers!
Thank you again for your feedback and your order, if you require any further assistance in the future, please do not hesitate to contact us
Kind Regards
ATM Living
Great Service From ATM Living Ltd
Great service from the start to the finish of the buying process. Staff always friendly and ready to help, are very informative and professional. The products purchased are of an exceptional standard, were delivered on time and assembled with ease.
5 June 2025
Reply from ATM Living Ltd
Hi Robin,
Thank you for your 5* review, we really appreciate you taking the time to leave us such positive feedback!
We’re thrilled to hear that you received great service from our staff throughout. It’s wonderful to know that our team made a positive impression with their friendliness and professionalism.
We take great pride in the quality of our products, and we're glad to hear that they met your expectations and were delivered on time.
Thanks again for your review, and your order.
If you require any further assistance in the future, please do not hesitate to contact us
Kind Regards
ATM Living
We ordered our Pergola on 27th April 2025
We ordered our Pergola on 27th April and it was delivered promptly. Unfortunately the first installer (not Tom) did not install it correctly, which meant that another installer (not Tom) came promptly but it was too damaged to be able to re-make it who worked into the evening to try and solve the problems. Sophie at ATM customer service got their top installer Tom to come and look at it - Tom looked at it and confirmed it was too damaged and parts missing to be installed and dealt with Sophie at ATM and a new replacement was delivered promptly on 30th May 2025. Tom made sure he was available to take down the damaged Pergola and install the new Pergola on 3rd June. The replacement Pergola Tom installed correctly and efficiently - taking away all rubbish and the damaged Pergola. The Pergola is exactly what we wanted and good quality. Cannot fault ATM Sophie customer service and Tom their installer - very helpful and easy to deal with - prompt and efficient service. They both saved our experience!
3 June 2025
Unprompted review
Reply from ATM Living Ltd
Hi Jacqueline,
Thank you for your 5* review, we really appreciate you taking the time to leave us such positive feedback.
Thank you for sharing your experience with us regarding the installation of your Pergola. I’m glad to hear that despite the initial challenges, Tom and Sophie were able to come through for you.
It’s great to know that the replacement Pergola meets your expectations in terms of quality and design. We truly appreciate your kind words about our customer service and installation team—Tom’s dedication and Sophie’s support exemplify our commitment to providing prompt and efficient service.
Your satisfaction is incredibly important to us, and we’re thrilled that you are pleased with your experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Kind Regards
ATM Living
I just want to say a huge thank you to…
I just want to say a huge thank you to Sophie for her outstanding support.
I placed an order online back in April over the Easter Bank Holiday, knowing there was a lead time of a few weeks. Unfortunately, during that period, the contractor scheduled to complete my garden project (prior to the pergola installation) pulled out.
I reached out to Sophie for help, and she was incredibly helpful and understanding. She offered me a couple of options — either to cancel the order or have ATM hold onto the pergola until I was able to find a new contractor. I was really impressed by this flexibility.
They kindly stored the item for several weeks while I got things sorted, which was a huge help and took a lot of stress off my shoulders.
Thank you so much, Sophie — I truly appreciate your patience and support.
11 June 2025
Unprompted review
Reply from ATM Living Ltd
Hi Alex,
Thank you for your 5* review, we really appreciate you taking the time to heave us such positive feedback!
We greatly appreciate your kind words about Sophie and her support during your recent experience with us, we will ensure to pass this on to her!
Were delighted to hear that she was able to assist you and provide solutions that eased your concerns regarding the pergola order. It’s great to know that our team’s flexibility made a positive impact on your project.
Thank you again for your review, and your order! If you require any further assistance in the future, please do not hesitate to contact us
Kind Regards
AT Living
We ordered our outdoor sofa set in late…
We ordered our outdoor sofa set in late winter. We waited about 3 months, ATM were great at responding to emails to keep us up to date as to when our furniture would arrive. We had a slight issue with the ice cube tray which was handled quickly and effectively by ATM which was very much appreciated. And because we ordered early and were happy to wait we saved about £500!
7 May 2025
Reply from ATM Living Ltd
Hi Laura,
Thank you for taking the time to leave us a 5* review! We really appreciate you taking the time to leave such positive feedback!
Were so pleased to hear that overall you have had such a positive experience with ATM and our team were very responsive and helpful with any questions/queries you had throughout!
Thank you for your order, if you require any assistance in the future, please do not hesitate to contact us
Kind Regards
ATM Living
Buying a pergola
The experience was five star because the girl taking my order answered all my questions and was able to give me good advice
21 May 2025
Reply from ATM Living Ltd
Hi Ann,
Thank you for your 5* review, we really appreciate you taking the time to leave us such positive feedback!
Were so happy to hear that our customer support team were so helpful in answering all of your questions and assisted you with placing your order, we do aim to provide the best service to our customers!
We hope you enjoy your new Athena Pergola, this is a great addition to any outdoor space!
If you require any further assistance in the future, please do not hesitate to contact us!
Kind Regards
ATM Living
Very poor service
1. Delivery was delayed by 3 weeks.
2. Delivery didn’t come on the scheduled date so couldn’t do installation on that day. Communication was very poor from the delivery company SImplee. Installation done next day so wasted nearly two days.
3. LED lights didn’t come with the main delivery and still needs to be installed.
23 May 2025
Reply from ATM Living Ltd
Hi Bipul,
Thank you for taking the time to leave us a review.
We can see, your original order was for a Neptune 3m x 6m Pergola, upon our survey for your assembly, it was deemed that this Pergola would not fit the area, and subsequently, we agreed to amend the order and provide 2 smaller Pergolas at no additional charge so we were still able to fulfil an order for you.
The Pergolas which we changed to were pre order items and this information was relayed to you at the time we agreed to amend the order for you.
We are aware that there was an issue with delivery, which was the fault of our third party courier, however we ensured to quickly rectify this and our assembly team did then reattend with the Pergola the following day and complete the assembly for you.
We had a sight delay on the LED Lights arrival, which were in fact delivered on the day of assembly, after our team had left your property, we did sincerely apologize for and we then arranged for the team to return to fit the Lighting system to your erected Pergolas.
When installing the LED Lights, one set was installed without issue, however you advised the team not to proceed with the assembly of the second set of LED Lights as this Pergola was some distance from your outdoor socket and you did not want the cable to be visible when leaving the leg of the Pergola which is out of our assembly teams control
We do understand there was an issue with your delivery from our third party courier which we do sincerely apologize for, however this was quickly rectified. We do believe have done everything possible in order to provide you with a product to suit your needs and get this arranged to be installed for you as quickly as possible
Kind Regards
ATM Living
Reply from ATM Living Ltd
Hi Joan,
We really appreciate you taking the time to leave us us a 5* review, thank you! I can see your order was delivered within 6 working days of the order being processed, so we are pleased to see delivery was quick and efficient! Your assembly was then completed within our 14 day timescale specified on our website, however we do understand you wanted your new Pergola assembled as quickly as possible!
I can see this has been completed and we hope you are pleased with your new Athena Pergola!
We would love to see some pictures of this in your outdoor space!
Kind Regards
ATM Living
I was pleasantly surprised by how…
I was pleasantly surprised by how quickly the delivery arrived. The product is not only of high quality but also visually appealing. Overall, I am quite satisfied with my Pagola.
14 May 2025
Reply from ATM Living Ltd
Hi Lillian,
Thank you for your 5* review, we really appreciate you taking the time to leave us such positive feedback!
I can see your order was delivered within 4 working days of the order being placed, we must agree this delivery was very swift, we always aim to get our orders to our customers as quickly as possible!
Its great to hear you are happy overall with the quality of the Pergola, we would love to see this assembled in your outdoor space if you could send us some pictures!
Kind Regards
ATM Living
Very helpful
So far, so good. Ordered Pergola and got what we ordered. Staff really helpful and trust me I asked a lot of questions before ordering. Prompt delivery and have erected ourselves. Have not put screens in yet as very windy this week.
16 May 2025
Reply from ATM Living Ltd
Hi Rosina,
Thank you for your 5* review, we really appreciate you taking the time to leave us such positive feedback!
Were so pleased to hear that delivery was speedy and our customer service team have been so helpful and prompt at responding to any of your queries! Please contact us any time, we are always happy to assist!
We would also love to see some picture's of your new Athena Pergola in your outdoor space, this is a great addition!
Kind Regards
ATM Living
Fabulous Pergola
Excellent service with very prompt delivery. My landscapers were very impressed as how easy the pergola was to put together, compared to others, and they really liked the small extras including the touch-up bottle. Pergola was wrapped in fabric rather than bubblewrap or polystyrene.
16 May 2025
Reply from ATM Living Ltd
Hi Tanya,
Thank you for your 5* review, we really appreciate you taking the time to leave us such positive feedback!
We must agree, your order was delivered within 3 working days of the order being placed with ourselves, we will ensure to pass on this feedback to our courier! We are so pleased to hear that your team found the installation process straight forward and you were happy with the packaging and little touches received with the order.
We always aim to ensure to take all the precautions so your order gets to you quickly and without issue!
If you need any assistance in the future, please do not hesitate to contact us!
Kind Regards
ATM Living
I can’t recommend this company enough
I can’t recommend this company enough. I purchased a pergola which also included assembly & install.
Due to a number of builders letting me down, I asked if ATM could store the item for a few month’s.
This was no problem.
Once I was ready for install they promptly delivered the item and only days after the install guy’s arrived.
Their customer service (Sophie) was nothing short of excellent.
Whatever time day or night, Sophie returned your query almost immediately.
The experience from this company was 5 star.
The pergola cost was very competitive.
The quality is superb.
The team that installed were absolutely brilliant.
I can’t recommend this company enough and I will definitely be using them again.
A big thank you Sophie.
A1
19 May 2025
Unprompted review
Reply from ATM Living Ltd
Hi Mark,
Thank you for your 5* review, we really appreciate you taking the time to leave us such a lovely review!
We wanted to take a moment to sincerely thank you for your incredible review and kind words about your experience with our company. We're thrilled to hear that you are happy with your new pergola and the service provided by our team, especially Sophie.
We will ensure to pass on your kind words!
It’s wonderful to know that we could accommodate your request for storage and that our installation team delivered and set up your pergola promptly. We always strive to provide excellent service, and it's fantastic to hear that we met your expectations!
We truly appreciate your recommendation and your trust in us. We look forward to serving you again in the future. If you have any more questions or need assistance, please don't hesitate to reach out.
Kind Regards
ATM Living
Great service and well packed order
13 May 2025
Reply from ATM Living Ltd
Hi Peter,
Thank you for your 5* review, we really appreciate you taking the time to leave us such positive feedback!
Were pleased to hear that our customer service team were so helpful with any enquiries you had!
We hope you enjoy your new Roma Dining Set, we would love to see some pictures of this in your outdoor space!
Kind Regards
ATM Living
Amazing service
Garden furniture set was delivered quickly, but when opened a few days later the table had several manufacturing faults. We emailed ATM with pictures and received a response the next day confirming that a replacement table would be dispatched ASAP. It was delivered 3 days later. Amazing service, thank you Sophie (and ATM)
3 May 2025
Reply from ATM Living Ltd
Hi Steve,
Thank you for your 5* review, we really appreciate you taking the time to leave us such positive feedback!
Were sorry to hear that your order was received with some damage, we understand how frustrating this can be. Its great to hear however that our customer service team responded to this issue promptly and arranged a replacement for you!
We will ensure to pass your kind words to Sophie and the rest of the team!
If you require any further assistance in the future, please do not hesitate to contact us!
Kind Regards
ATM Living
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