Capacity of the battery dropped too fast but was replaced immediately
The capacity of the battery has dropped by half within 2 months of casual use. Instead of 48Wh, now it is only 22,5Wh.
That is not normal for a high quality Akku.
Asusakkushop contacted me immediately after my review and the defective battery was replaced immediately.
I am very satisfied with the service.
Reply from Asusakkushop
Dear Customer,
Thank you for reaching out, and I'm truly sorry to hear about the performance issues with your battery. A significant drop in capacity like that is certainly not typical, especially for a high-quality product. This could indicate a defect or an issue that needs to be addressed.
To resolve this, I suggest getting in touch with our customer support team as soon as possible, providing your order details, and we can assist you with either a replacement or a refund, depending on the warranty and product conditions.
We appreciate your feedback and want to make sure we resolve this matter to your satisfaction. Please don’t hesitate to reach out, and we’ll ensure you're taken care of promptly.
Kind regards,
The asusakkushop.de team