It took a month to get everything resolved but in the end they were unable to ship to me because I am not in the USA. The company fully refunded me
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Review summary
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Reviews shaping this summary
It took quite a while to get action, but in the end I was able to get a refund.
I have sent them my money and have yet to hear from them. When am I gonna receive my peptides, and last time I promised I would get a free peptides if I removed my review, well here I am having to le... See more
I thought it was good. Fast shipping and delivery once your accepted my zelle. Could you pamphlet in the package about product
Company details
Written by the company
Research Peptide Company Offering Top-Rated Customer Service, Dual-Testing with Endotoxins (Heavy Metals) For Unparalleled Transparency With Every Batch.
Contact info
United States
- support@astropeptidesusa.com
- astropeptidesusa.com
3.0
Average
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 1 month
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I see why they've started getting bad…
I see why they've started getting bad reviews because they are so slow. I ordered on 5/4 and it's now 5/6 nothing not even a confirmation that they received my order. And i've already paid.
Editing: they responded.
Because I complained. And I get a ten dollar credit. I still think you have to stay on them. That is just my opinion. From previous interactions with this company.
5 May 2026
Unprompted review
Reply from Astropeptidesusa
Hi Melanie,
Thank you for your review!
We understand how important it is to receive your order promptly. We've checked and can see that your order was successfully placed yesterday, May 5th, not May 3rd.
Our processing time takes 1-2 business days, and we use USPS Priority Shipping, which usually takes 3-5 business days. Rest assured, you'll receive an email with the tracking information once it's shipped.
In the meantime, one of our specialists has reached out via email as well for further information regarding your order status.
We appreciate your understanding and opportunity to clarify this for you!
Have been buying from This company for…
Have been buying from This company for a long time. And I ordered and paid in January and sent proof of Venmo and still no product. Have emailed them several times over they answered once and said they had new customer service and would send me my product. But then nothing following and I’ve sent various emails since. So won’t be buying anymore. And or recommending them as I have for a couple years now.
23 January 2026
Unprompted review
Reply from Astropeptidesusa
Hi Brandy,
Thank you for your review!
We’re really sorry to hear about your experience — this is absolutely not the level of service we want, especially for a loyal customer who has supported us for years.
After reviewing our records, we found that we emailed in February requesting confirmation of your Venmo payment, but unfortunately we never received a reply with the payment screenshot, so the order wasn’t released for shipping.
That said, we want to make this right. One of our specialists has reached out via email to help verify your payment and ensure you receive the product you paid for as quickly as possible. Please check your inbox (and spam folder just in case), and we’ll take it from there.
Thank you for your patience — we truly appreciate your long-time support and look forward to resolving this for you!
Made it right
Had a couple issues with not receiving orders. After leaving a review they got back with me and made it right.
2 February 2026
Reply from Astropeptidesusa
Hi Kevin,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
That said, we've checked your case and can see that one of our specialists has resolved your order last Feb 17th and it is now in transit to your destination.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward. We look forward to you receiving your order.
Use Caution!!
Placed an order Feb 5th, paid the money at the same time. After 7 business days, order still on hold. Emailed support 3 times and no response.
14 February 2026
Unprompted review
Reply from Astropeptidesusa
Hi Eric,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
That said, we've checked your case and can see that one of our specialists has reached out to you on Feb 16th and we haven't received a response yet. We've also just made another follow up email with you to further assist.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
I ordered my product on 01/30 and…
I ordered my product on 01/30 and payment was processed already and have not received my order yet as of 02/14. No emails with any updates as well
EDIT*** after writing this review they did make it right and quickly fixed the issue. They had my product out for delivery the next day and issued me an extra of the product I ordered. I appreciate the response back and the promptness to get my order out. Thank you!
29 January 2026
Reply from Astropeptidesusa
Hi Naomi,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
That said, we've checked your case and can see that one of our specialists has resolved your order last Feb 16th and it has now been successfully delivered.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
I purchased on Jan 28 and paid by venmo…
I purchased on Jan 28 and paid by venmo on Feb 2 but account is still pending on hold and no confirmation about product has been received. I cannot reach any one to help and I have emailed support 3 times.
28 January 2026
Reply from Astropeptidesusa
Hi Mary,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right.
Again, thank you so much for your feedback!
Do BETTER!!!
Zero response until this email. No confirmation, delivery status- nothing.
29 January 2026
Reply from Astropeptidesusa
Hi Kelly,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We want to assure you that this will not happen again, as we've just recently switched to a different customer service management system.
That said, we've checked your case and can see that one of our specialists has resolved your order last Feb 18th and it is now in transit to your destination. We've also just made another follow up email with you to further assist.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
Ordered product almost 8 weeks ago and…
Ordered product almost 8 weeks ago and it has said “product on hold” since then. I’ve emailed 4 times and haven’t heard anything back. I would love to leave a positive review but simply cannot at this time.
18 December 2025
Reply from Astropeptidesusa
Hi Lindsay,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right.
Again, thank you so much for your feedback!
I love your products …
I love your products but my last order is still on hold. I have reached out and no updates.
20 January 2026
I haven’t gotten an order confirmation
I haven’t gotten an order confirmation.
I emailed customer service and still haven’t heard back.
17 January 2026
Reply from Astropeptidesusa
Hi Shanti,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right.
Again, thank you so much for your feedback!
His medication‘s are sent with zero…
His medication‘s are sent with zero instructions and no diluent. They also come with the disclaimer not for human use ..
9 January 2026
Reply from Astropeptidesusa
Hi,
Thank you for your review. We’re sorry for any confusion or frustration this may have caused.
We would like to clarify that all of our products are sold for research purposes only and are clearly labeled as such. They are not intended for personal use. Because of this, we are unable to provide instructions, dosage guidance, or any recommendations related to personal use. We recommend consulting with your medical professional for such information.
Additionally, we checked your order and can confirm that we shipped the exact items selected at checkout. If a separate item — such as a diluent (e.g., BAC water) — is needed for research purposes, it would need to be added individually, as it is listed as a separate product and is not included by default.
Hope this clarifies this, and we truly appreciate your feedback!
You literally shipped the wrong…
You literally shipped the wrong peptides to me. This is not my order at all. I did not get any confirmation about the order being shipped with peptides that I did not order.
9 January 2026
Reply from Astropeptidesusa
Hi Jus,
Thank you for your review!
We're so sorry for the mix-up with your order. We usually provide an order confirmation and shipping information via email, but these could sometimes go accidentally to your spam/junk mails.
Nonetheless, we want to ensure you get the correct product you ordered. One of our specialists has just reached out via email to assist you further.
We appreciate you bringing this to our attention, and looking forward to resolving this for you!
Easy to use & great products!
8 January 2026
I have always had good service from…
I have always had good service from them until now. I ordered on December 12 and paid the same day. I have no update and have emailed several times with no response. It’s been over a month with nothing! Either mail the product or refund my money
12 December 2025
Unprompted review
Reply from Astropeptidesusa
Hi Cass,
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
One of our specialists has also reached out to you via email to further assist. Please be assured that we're committed to make this right.
Again, thank you so much for your feedback!
Dont waist your time or money
I made a purchase on December 21st, paid for the products that I chose the same day. After a while I checked my orders on the website and saw, and still shows, on hold. I emailed the support email given on there website and received no feedback. At this point I would strongly urge anyone that is considering purchasing peptides to bypass this company/website and look at peptide sciences or peptide direct. This site is 1000% a scam.
21 December 2025
Reply from Astropeptidesusa
Hi Christopher,
Thank you for your review!
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We've checked your case and can confirm that your order was successfully delivered on January 17th. One of our specialists has also reached out to you via email to further assist.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
Unfortunately I have not received my…
Unfortunately I have not received my order and I reached out to customer service and have heard nothing back.
29 December 2025
Reply from Astropeptidesusa
Hi Meghan,
Thank you for taking the time to share your feedback — we truly appreciate it.
We sincerely apologize for the delay with your order. We completely understand how important clear communication and timely delivery are, and we regret any frustration this experience may have caused.
After reviewing your case, we can confirm that your order was successfully delivered on January 16th. One of our specialists has also reached out to you via email to provide further assistance and ensure everything is resolved.
Thank you again for bringing this to our attention. Please rest assured that we are continuously working to improve our processes and provide a better experience moving forward.
I’ve ordered from them several times…
I’ve ordered from them several times with no issues. This time they’ve taken my money and won’t respond to emails. I’m out $200 and no products.
Update: The seller reached out, apologized for the delay, and made things right. This is the customer service I’m accustomed to from this company, and I’ll be happy to continue doing business with them in the future.
9 December 2025
Unprompted review
Reply from Astropeptidesusa
Hi Ariel,
Thank you for taking the time to share your feedback — we truly appreciate it.
We sincerely apologize for the delay with your order. We completely understand how important clear communication and timely delivery are, and we regret any frustration this experience may have caused.
After reviewing your case, we can confirm that your order was successfully delivered on January 17th. One of our specialists has also reached out to you via email to provide further assistance and ensure everything is resolved.
Thank you again for bringing this to our attention. Please rest assured that we are continuously working to improve our processes and provide a better experience moving forward.
No answers
I recently bought products, they still on hold, they’ve been paid out since I place the order, I sent out 3 emails already with no response back
2 January 2026
Reply from Astropeptidesusa
Hi Yareli,
Thank you for your review!
We're so sorry for the delay with your order. We understand how important good communication and timely delivery are, and we truly regret the inconvenience this has caused you.
We've checked your case and can confirm that your order was successfully delivered on January 21st. One of our specialists has also reached out to you via email to further assist.
Again, thank you so much for your feedback and rest assured we're doing steps to improve our service moving forward.
A slight delay, but always worth the wait
Paid for my order on December 22 and had no meaningful communication or status update for more than two weeks.
Eventually, my order did ship and extra research product was included for the delay. I’ve used the vendor many times in the past and typically there is a very quick response time and turnaround.
19 December 2025
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