Astroash Reviews 

I purchased three personalized astrology readings from Astro Ash totaling over $200.

I was genuinely excited about my purchase and submitted detailed questions in advance, hoping for thoughtful, personalized insights.

I understood that the stated turnaround time was 30+ working days, so I tried to be patient. However, after waiting more than two months without receiving my readings or any updates, I contacted Astro Ash through the Shopify chat, which her website directs customers to use for inquiries. Unfortunately, I never received a response.

With no communication or delivery, I eventually initiated a payment dispute. Later that same evening, I received two separate emails containing my completed readings and my dispute was declined. One email specifically acknowledged the chargeback and stated that the readings had previously been sent, although I had not received them before that evening.

What disappointed me further was the lack of any apology or acknowledgment of my unanswered inquiry. The emails were extremely warm and affectionate in tone, but I felt the actual customer service experience didn't reflect that same level of care.

I subsequently reached out directly to share my feedback and requested clarification about when the readings had supposedly been sent originally. To date, I have not received an answer to that question or any documentation establishing an earlier delivery date. Had there been greater transparency and communication throughout this process, I genuinely don't believe I would be writing this review.

I also found it disappointing that her website encourages customers to reach out if they are unhappy with their experience, yet my attempts to communicate and resolve my concerns did not result in a meaningful response. It left me feeling that my experience as a paying customer was not a priority.

After reviewing all three readings, I was also underwhelmed by the content. While the readings were lengthy and included astrological details, I found several interpretations repetitive, with overlapping themes across the different readings. Much of the information reinforced things I already knew, and several of my more specific questions were not directly addressed.

For the amount I spent, I had hoped for more distinct, insightful, and personalized guidance.

I understand that personalized readings take time and that experiences with astrology are subjective. However, communication, transparency, and customer service should still be priorities.

Normally, I'm not someone who leaves negative reviews. I understand that mistakes happen, and I believe businesses deserve an opportunity to make things right. However, after spending over $200, waiting more than two months, receiving no response to my inquiries, and ultimately being disappointed with the readings themselves, I feel it's important to share my experience.

I genuinely don't want other customers to go through the same frustration or spend their hard-earned money without knowing what they might be getting into. Had there been transparency, accountability, or even a sincere apology, I likely wouldn't be writing this review.

Unfortunately, this experience fell significantly short of my expectations, and I personally would not purchase another reading. I encourage prospective customers to do their research and consider my experience before making a purchase.