astrastraps.co.uk Reviews 

411
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and comfort of the watch straps, noting their stylish appearance, perfect fit, and durability. Many appreciate the wide variety of products, and the ordering process is easy and straightforward, with prompt and well-packaged delivery. Exceptional customer service is also consistently highlighted for helpful and efficient support in resolving issues. However, some customers noted concerns about product quality, describing certain straps as uncomfortable, prone to fraying, or not matching online descriptions. Others experienced lengthy delivery times, with some items arriving broken or tracking information unreliable. Additionally, some reviewers were not happy with customer service when processing returns or exchanges, finding the process difficult.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great quality and comfort... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of straps and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast delivery times and... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and good pricing.... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, top-notch, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more

Company replied

Rated 5 out of 5 stars

Love my new Astra strap band for my FitBit. Have left it a good couple of weeks to review to use it and see how it is. Firstly the sweat and blistering has gone that was caused by the rubber FitBit ba... See more

Company replied

Rated 5 out of 5 stars

Strap arrived well packaged and undamaged. The quality of the strap was 1st class - the type of quality I would expect from an OEM and at a really reasonable price. The strap looked as good as adver... See more

Company replied

Rated 5 out of 5 stars

My Son loves that the watch strap is fully adjustable (without the manufactured holes like on other types of straps.) Metal straps damage his work shirts so this one is perfect. Great quality too. Thi... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

411 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(411)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stunning strap

Stunning strap
The quality is amazing for the price
Made my smart watch look like a high end luxury timepiece piece now 👍🏻

27 December 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Ben, Thank you for your feedback. We’re glad to hear you’re happy with the quality and value, and that the strap gave your watch the look you were aiming for. We appreciate your support.

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery. Also good quality products. Will deffo buy again from here

12 December 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Miss Johnstone, Thank you for your feedback. We’re glad to hear you were happy with the service, delivery, and product quality. We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Great

Great, love the strap
Quality

17 December 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Michael, Thank you for your feedback. We’re glad to hear you’re enjoying the strap and appreciate your support.

Rated 5 out of 5 stars

Perfect

My Son loves that the watch strap is fully adjustable (without the manufactured holes like on other types of straps.) Metal straps damage his work shirts so this one is perfect. Great quality too. This was an excellent birthday gift.

6 December 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

HI Lorraine, Thank you for sharing your experience. We’re glad to hear the adjustable design worked well for your son and that it was a practical choice for everyday wear. We’re happy it made a great birthday gift and appreciate your support.

Rated 5 out of 5 stars

Lovely watch straps

Plenty of choice of watch straps and all seem to be good quality. Mine were received quite quickly and are well made

20 November 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Paul, We appreciate you sharing your experience. It’s good to hear the range, quality, and delivery met your expectations. Thank you for choosing us.

Rated 1 out of 5 stars

Scam company

Scam company, never received goods. They claim to be a uk company to, but they’re not. Never would I ever buy from them again!

1 November 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi, We’re sorry to hear about your experience. We take concerns like this seriously and would like the opportunity to review what happened. If you haven’t already, please contact our support team with your order number so we can look into the matter and assist further.

Rated 5 out of 5 stars

I found this company online when…

I found this company online when looking for another leather Apple Watch strap. I was looking for leather with gold coloured fitments. The strap I chose is beautifully stylish and extremely comfortable. I worried about fitment but needlessly it was a perfect fit. Call me an old duffer but it took me half an hour to work out how to adjust the fit, it was in fact an ingenious type of mechanism I had never come across before. It’s so good it’s absolutely brilliant and easy to slip on and off without compromising the wrist size. I am so pleased. It’s a lovely company to deal with and if I could afford it I would have range of straps from them to meet every situation. The straps are that good. If they do a strap that suits your watch just buy it.

25 November 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

HI Al, We appreciate you sharing such a detailed experience. We’re glad the strap met your expectations in both comfort and fit, and that the adjustment mechanism proved useful once you had a chance to try it. It’s great to know the design and quality worked well for everyday wear. Thank you for choosing us and for your thoughtful recommendation.

Rated 5 out of 5 stars

Sherwin helped me resolving my shipping…

Sherwin helped me resolving my shipping issue tentatively and efficiently with warm and kind personal touch which is so precious in the time of AI assistance everywhere. I truly appreciate his professionalism.

14 November 2025
Unprompted review
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Reply from astrastraps.co.uk

Hi Fei Fei, We’re glad our team was able to sort out the shipping issue for you. Your comments about the support you received have been passed along, and we appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Strap and case

Easy to order, arrived when expected and product looks great.

18 November 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Matt, Thank you for your review. We’re glad the ordering process went smoothly and that your order arrived as expected. We appreciate your feedback and your support.

Rated 5 out of 5 stars

Despite the delivery company losing the…

Despite the delivery company losing the order (twice) Astra Straps customer service were fabulous. They pulled out all the stops and made sure I received my order in time to give the straps as a birthday present.
If there is one small criticism it is there is no UK customer service number.

11 November 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Barry, Thank you for your review. We are working with our logistics partners to improve delivery consistency. Your feedback about the absence of a UK customer service number has been noted and is under review as we continue to improve our customer support.

Rated 4 out of 5 stars

Nylon samsung fit3 indigo strap

The strap broke and i received a new one straight away just a few photos needed. I dont wear the strap in water or cause any damage to it so I'll see how long this one lasts hopefully more than a few day's.

20 September 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Klere, Hi! thank you for sharing your experience with us. We’re really glad to hear your replacement arrived quickly. We appreciate you taking the extra step to send over the photos — it helps us make things right faster. Thanks again for giving us another chance! 💛

Rated 1 out of 5 stars

Terrible

Terrible, so not but from this company! First strap took ages to arrive and was broken on arrival. After contacting them they offered a replacement but I have been waiting for over 2 months and still no replacement strap!

3 October 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Mr, M, thank you for your feedback. We’re very sorry to hear about the delay and the issue with your order. We understand how frustrating this must be. Please contact our customer support team so we can review your case and see how we can assist you further.

Rated 5 out of 5 stars

Ive had 2 watch straps now and both…

Ive had 2 watch straps now and both been excellent, good quality and durable, will be buying again.

27 September 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Paula, It’s great to know you’ve been happy with both straps. We appreciate your support and can’t wait to have you back again.

Rated 5 out of 5 stars

Easy ordering and quality goods

Easy ordering and quality goods

12 September 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Mrs. Barry, We appreciate your feedback. It’s great to know the ordering process went smoothly and that you’re happy with the quality.

Rated 5 out of 5 stars

A wonderful Apple Watch strap

A wonderful Apple Watch strap, and so much more comfortable than the silicon varieties.
I will definitely be buying a few more in different colours!

10 September 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi, Thanks for your feedback! We're glad you’re enjoying the comfort and are excited to help you pick out more colors when you’re ready for your next straps.

Rated 5 out of 5 stars

Lovely straps for my watch

Lovely straps for my watch. I bought two a black one and a cream one fit perfectly watch is very secure reasonable price too

4 September 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Julie, Thank you for sharing your experience! We're glad the straps fit well and keep your watch secure, and it’s great to hear you’re satisfied with the price and quality.

Rated 5 out of 5 stars

Twice ordered, good quality

Ordered straps for my Apple Watch twice now good quality and a great variety to choose from, will definitely go back for more

2 September 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi, Thanks so much for your support! We're glad to hear you’re happy with the quality and variety of our straps. It means a lot that you’ve come back to shop with us again, and we’ll be here when you’re ready for your next style!

Rated 4 out of 5 stars

Good customer service

Initially received the wrong sized strap but this was rectified and communication was excellent.

25 August 2025
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Stephanie, Thank you for your patience while we sorted that out. We’re glad communication was clear and the issue got resolved quickly.

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