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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, finding them well-built and durable, with many appreciating the aesthetic appeal and protective features of the cases. Reviewers also often highlight positive interactions with customer service, describing representatives as helpful, responsive, and effective in resolving issues. The ease of ordering and the overall satisfaction with purchases are also commonly mentioned. However, some people were dissatisfied with the delivery times, reporting significant delays and a lack of detailed tracking information. There are also instances where customers received incorrect products or found that items were not as described, particularly regarding claims of "military-grade protection" or material quality. A few other people also felt that the customer service responses were unhelpful or automated, especially when trying to return items or address discrepancies.

What people talk about most

Product

Consumers find product quality to be ambiguous. While many reviewers praise the durability and high quality... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high quality,... See more

Order

Customers had ambiguous experiences with order. Many reviewers expressed frustration with long delivery... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise quick delivery, with... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the team for being friendly,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Good and bad experience The main poor spot is why is it taking just about a week or longer until the product gets to me like seriously One of the good parts for the time being that this prod... See more

Company replied

Rated 4 out of 5 stars

I have ordered one of the wallet phone cases and in terms of the product itself, I am pretty pleased. The wallet is a little lose-fitting, which makes me nervous since it holds my bank card and ID,... See more

Company replied

Rated 4 out of 5 stars

The slide on my case is a little looser than I expected. As I am typing this with one hand I can feel it moving back and forth with my fingers and hear it. Overall not an issue the side stays cl... See more

Company replied

Rated 4 out of 5 stars

The support dept working to correct an issue with a case. Courteous and quick to reply. Issue resolved. Waiting for replacement to be shipped.

Company replied


Company details

  1. Cell Phone Accessory Store

Written by the company

Astra Cases was created to bring you the best cases and protection for your favorite devices. Our cases are designed with quality, look, protection and comfort top of mind. For new customers use code "Welcome5" for a 5% discount. We offer a 100% Money Back Guarantee on all purchases.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Husband loves the security of his new…

Husband loves the security of his new case.

9 January 2026
Unprompted review
Astra Cases logo

Reply from Astra Cases

HI Anne, Thank you for your feedback. We’re glad to hear your husband is enjoying the added security of his new case, and we appreciate your support.

Rated 5 out of 5 stars

Quality

Quality, price, delivery speed
Im on my 2nd case, the first one really took a beating and i had it for 2 years, dropped it countless times on concrete, asphalt, even down a steep hill. It held up so good my phone never got a scratch, and I just bought the exact same one. Definitely recommend it.

8 January 2026
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi Bret, Thank you for your feedback. We’re glad to hear you’re satisfied with the quality, pricing, and delivery speed, and we appreciate your support.

Rated 1 out of 5 stars

Dreadful company!

Dreadful treatment by this company!
iPad case was NOT right to fit the size advertised - it was way too big and there’s no way it would ever fit
It cost almost $100 (on ‘special’) but it was a totally cheap fabrication and didn’t have the screen protector that was advertised with it
Sent them a video of how it didn’t fit but they insisted it did fit!! Even though there was a 1cm gap at one end they told me I was just not putting it in right!!
It’s been weeks since first ordering (took ages to arrive then endless backwards and forward with emails)
They send emails In the night btw - clearly not in Australia despite the fake impressions of AUS website & email addresses
I have had enough - they still won’t give me a refund or return process
I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE

14 January 2026
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi Jane, Thank you for your feedback. We acknowledge your concerns regarding the shipping timeframe, product fit, materials, and advertised features, and these are taken seriously. Our cases are designed to match specific device models, and fit-related submissions are reviewed against product specifications. Your comments have been shared internally as part of our ongoing efforts to improve product accuracy and delivery performance.

Rated 1 out of 5 stars

DO NOT USE ASTRA CASES!!!!!!!!!!!!!!!I've been waiting almost a MONTH

I've been waiting almost a MONTH for my phone case. Even though it states 1-3 business days for processing and 4-8 business days for shipping. And when I emailed Astra customer support and told them this was unacceptable. They just regurgitated there shipping policy claiming that it was normal. Well, I still haven't gotten it and if you want a phone accessory before the software is outdated. Do NOT order from Astra. Order that shit from Amazon or Walfart.

12 January 2026
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi Michael, Thank you for your feedback. We acknowledge your concerns regarding the shipping timeframe and the stated delivery estimates. While processing and transit times can occasionally extend beyond projections, we are actively working to improve delivery accuracy and communication. Your comments have been shared internally for review. If you would like us to check your order further, our customer support team can assist with a detailed status review.

Rated 5 out of 5 stars

WONDERFUL PEOPLE

These folks are just wonderful, customer service, representatives, and helpers. They make a wonderful product even though sometimes some of it comes from China they don’t buy junk. It’s good stuff and they are Johnny on the spot to fix things if something isn’t right. I would buy a case from them in a heartbeat again. They are just really nice people to deal with and their covers are really excellent.. I have high recommendations for them.

11 January 2026
Unprompted review
Astra Cases logo

Reply from Astra Cases

HI Shelda, Thank you very much for taking the time to share such thoughtful feedback. We truly appreciate your kind words about our team, customer service, and product quality. It means a great deal to know you’d choose to shop with us again, and we’re grateful for your recommendation.

Rated 5 out of 5 stars

Great case and service

Have bought a few cases now and have always arrived promptly

3 January 2026
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi Shelly, Thank you for your continued support. We’re glad to hear your orders have consistently arrived promptly, and we truly appreciate you choosing us again.

Rated 5 out of 5 stars

Very good experience

Very good experience. Great iPhone case exactly as ordered at a good price. Delivered well within a reasonable time.

11 January 2026
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi Leigh, Thank you for taking the time to share your experience. We’re glad to hear the iPhone case arrived exactly as ordered, at a price you were happy with, and within a reasonable timeframe. We appreciate your support and look forward to serving you again.

Rated 1 out of 5 stars

Complete garbage

Complete garbage. Brittle cases crack and chip far too easly. Have to remove front screen after every time I open my phone. Bulky case blocks left side of keyboard making usage frustrating and difficult. Not worth the money. They replaced the first one that chipped after less than 2 foot drop. Don't waste your time or money on this piece of junk.

28 November 2025
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi Doug, Thank you for sharing your feedback. We acknowledge your concerns regarding durability, fit, and usability of the case. Our records indicate that this issue was previously addressed and a replacement was provided. Your comments have been shared internally for further product review and improvement. If you require any additional assistance, our customer support team is available to help.

Rated 5 out of 5 stars

Great service

Great service, quick delivery

1 January 2026
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi Suzanne, Thank you for your feedback. We’re glad to hear you had a positive experience and appreciate your support.

Rated 5 out of 5 stars

Phone wallet for A36.

Item was exactly what I had ordered, arrived in good time just before Xmas, good value for money.

17 December 2025
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi Tony, Thank you for your feedback. We’re glad to hear the item met your expectations and arrived in time for the holidays. We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

The cases is built great and strong

The cases is built great and strong, looks great and we will buy more. Thanks

23 December 2025
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi Randolph, Thank you for your feedback. We’re glad to hear you’re satisfied with our products and appreciate your support. We look forward to serving you again.

Rated 1 out of 5 stars

Never again!! People be aware of this scam company

I never received my order. They kept giving me the run around. There's about 20-25 emails sent from the company saying the same thing. Oh it's coming I assure you even though the tracking info never updated from "shipping label created". I even called the courier and was told the reason why it still says shipping label created and hasn't updated in 3 weeks is cause the item was never given to us so there's nothing to update! This is proof but they still keep giving me the runaround and saying the same thing. I am done talking with these people as they are obviously playing games with me. I sent a letter to there Attorney General for investigation for fraud and the local police are also looking into this as well..why you have to give at least 1 star is beyond me. This company gets -5 stars

7 December 2025
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi, Thank you for your feedback. We acknowledge your concerns regarding order delivery and tracking updates. When a tracking status shows “label created,” we review the shipment directly with the carrier to confirm next steps. Repeated inquiries are logged, and cases like this are escalated internally for verification. Please contact customer support so we can review your order details and assist further.

Rated 5 out of 5 stars

I like the design and the protection it…

I like the design and the protection it gave to my phone.

19 December 2025
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi G Reavathy, Thank you for taking the time to leave your feedback. We’re happy to hear you’re satisfied with the design and protection, and we look forward to doing business with you again.

Rated 5 out of 5 stars

We like the sleek look and easy to…

We like the sleek look and easy to install, feels like plastic but we can hope they are withstand a lot especially when stating they are military grade

17 December 2025
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi Susie, Thank you for your feedback. Your comments regarding build quality and durability expectations have been noted and shared with our product team for review.

Rated 5 out of 5 stars

Awesome communication and delivery

Awesome communication and delivery. Asked a question about delivery and was supplied with an immediate and helpful response. Great product also

12 December 2025
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi John, Thank you for your kind feedback. We’re glad to hear the communication, delivery, and product met your expectations. Your support is truly appreciated, and we look forward to serving you again.

Rated 1 out of 5 stars

Ordered an item on 9th December as a…

Ordered an item on 9th December as a Christmas present. It stated on the website that it would arrive for Christmas. Had a couple of updates with tracking information that when tracking number entered, is not recognised. It's now 20th December and I am thinking I will need to go out shopping on Christmas Eve to buy a replacement. Really not happy. Feel like I've been conned into buying something that wasn't going to be here in time.

9 December 2025
Unprompted review
Astra Cases logo

Reply from Astra Cases

Hi Victoria, Thank you for sharing your experience, especially given that this order was intended as a Christmas gift. We apologize for the inconvenience caused by the delivery timing and tracking issues. Tracking details can take time to update after dispatch, and we continue to monitor these cases closely. We are actively working to improve our delivery service and communication. Please contact customer support so we can review your order status and assist further.

Rated 5 out of 5 stars

Great case!

Great case...durable and looks great. I really enjoy this wallet case. It's just big enough to carry the cards I need but not bulky.

18 January 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company unless…

Do not order from this company unless you want to wait over 2 weeks for your order. I ordered on Nov 29 and case was not delivered until Dec 16. There is no phone number for this company, and when you message them about your order, you just keep getting the same AI-generated response that they “completely understand your frustration.” Order processing takes 1-3 business days, and shipping takes an additional 8-10 business days. They send a fake tracking number which shows that your order is being processed in Arlington Heights, IL (for reference, I live in St. Louis, MO, so this order should have been here in 2 days), but when the package finally arrived, it showed that the package came from Somerset, NJ. There is nothing special about this case. It is a phone case. I ordered it because I usually order a Spigen card case, but Spigen does not yet have a card case for the 17 Pro. Would never order from this company again. I even started wondering if this is a real company.

16 December 2025
Unprompted review

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