Aston Square Reviews 58

My experience with Aston Square has been extremely disappointing.

A repair issue in my flat that affects the usability of the bathroom has now been ongoing for more than five weeks, despite being repeatedly described as an “urgent” matter. During this time, the bathroom has remained partially unusable and debris from the works has been left inside the property for an extended period.

While I understand that repairs can sometimes take time, the main concern has been the lack of coordination, accountability, and communication throughout the process. Contractors have not attended when expected, basic steps such as removing debris or conducting a moisture assessment have been repeatedly delayed, and clear timelines for completion have not been provided.

Most concerning is that recent emails requesting updates have gone unanswered, leaving the issue unresolved despite the significant disruption to normal living conditions.

Tenants rely on managing agents to ensure that essential parts of a property remain functional and that maintenance issues are handled in a timely and professional manner. Unfortunately, this experience has fallen well below what would reasonably be expected in terms of responsiveness and tenant care.

I hope this feedback encourages Aston Square to improve its handling of urgent maintenance issues and communication with tenants, as the current approach has been extremely frustrating and disruptive.

The picture shows the state in which the bathroom was left for more than a month and counting.

I had a very positive experience with Aston Square over the past few years as a tenant.

Josh and Gabriela were always professional, responsive, and genuinely helpful whenever I needed assistance. Any questions or issues were handled efficiently and with kindness, which made the whole renting experience smooth and stress-free.

I truly appreciate their support and dedication. I would highly recommend Aston Square to anyone looking for a reliable and trustworthy letting agency.

This is clearly the best agency I have ever ever ever met. I've stayed with them for around 5-6 years, only moved due to having a project outside of London. Extremely professional, extremely responsive, extremely kind and honest. The flat was amazing, no issues besides small maintaince things which Aston square managed flawlessly. Gabriella is amazing and very organised, at all the occasions we had to deal with her she helped a lot. Josh & Ben were extremely helpful at the check in and did a great virtual viewing with us. Hard to find a match for Aston Square in the London market. Highly highly highly recommended.

I dealt with Luke in respect of information I needed urgently for the purchase of a flat in a block that he managed. I explained the urgency and Luke provided the information within half an hour. He wrote a detailed letter, amended it after discussion. I then required more details and he provided those immediately. Without Luke’s help, my stepson would not have been able to buy this flat. Exceptional service from Luke. Thank you.

All the bad reviews about Aston Square not replying or attending viewings are true. They were eager to arrange one, but on the day no one showed up or picked up the phone, despite me calling countless times on all provided numbers. No one ever replied to my emails either. Looking for a flat is stressful enough, and this kind of behaviour just makes it worse. I wouldn’t bother with this agency.

Absolutely horrific experience. Do not ever rent from them as everything is falsely marketed and the agents are absolutely useless and lazy. Will completely ignore you and any reports until you threaten legal action. Everything was damaged, filthy, and broken. Adina and Gabriella will not help you and simply avoid all complaints.

I’ve just completed the sale of my flat and wanted to say a big thank you to Luke and the Aston Square team for their support throughout. The process ended up being far more drawn out than expected, but Luke’s involvement made a huge difference.

Luke was consistently quick to respond to emails, often within the hour, and always took the time to provide clear and detailed answers when needed. On potentially contentious matters, he didn’t hide behind emails — he picked up the phone and was always pleasant, constructive, and solution-focused.

It was refreshing to deal with a managing agent who took ownership, kept things moving, and communicated so effectively. I really appreciated his help throughout, and wouldn’t hesitate to recommend Aston Square.

Most excellent service from these guys !

Supportive team and great working environment with really nice people.

Aston Square offers a good experience with estate agents for renters. Having rented with them for about three years, their team has been helpful in addressing issues promptly and making the stay comfortable. Gabriella Cantor and Mark have been particularly commendable in their service. However, given there's always room for improvement, I would give them an average rating. Overall, Aston Square is a reliable choice for those new to London or needing assistance during challenging times like COVID-19.

One of the best experiences of dealing with estate agents for renting. We were renting for about 3 years with Aston Square and all through they have been very helpful and considerate of making our stay very comfortable. Every issue was promptly addressed. Very professional. Thanks.

Very responsive and accommodating throughout. I just moved in and the team is still very helpful if I have any queries. Would recommend for anyone new to London looking for an apartment.

Josh is extremely helpful, quick respond, and very reliable. He helps us to go through the applications with clear instructions.

Very very helpful and accommodating! Really helped us with every small detail. Would definitely recommend!

Having navigated the realm of estate agents in various capacities, I can genuinely attest that most have fallen short of my expectations. In contrast, the entire team at Aston Square shines brightly, always going above and beyond to assist me. Their exceptionally high standards and unwavering dedication make every interaction a delightful experience.

Customer service was efficient, honest and pleasant.

They are professional, efficient and very helpful. They helped us to sell the flat recently and we are happy with their service.

Very clear communication and excellent professionalism. Very happy.

I used to be one of the tenants at 106 Cobbold Road, and I must say that throughout my tenancy, I never experienced any issues with the agency or the landlord. I appreciate the quality of service they provided me during my three years there. Therefore, I would rate their service as 9 out of 10. I gave them a nine because there is always room for improvement.

I also want to take this opportunity to express my gratitude to the agency for their exceptional service, particularly the landlord, Mark, of 106 Cobbold Road, for going above and beyond for his tenants.

Great team and great service, highly recommended